Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complain about ************ Management Company and ************************* and *****************. I have been dealing with this Property Management Company, the contact assigned to me is *************************, I have had very bad experiences with her as a property manager, and I requested to ***************** who I think is the manager or owner I am not sure to change me to another property manager. Because ***** was always rude with me and the tenants and last thing was that tenant left my property because ***** was never answer the calls and also, she was rude and didn't take care of the tenants. Same way was with me, I have been paying a service to SGI to manage my properties and she was always very rude and didn't do what she was supposed to do. I was the one always dealing directly with the home warranty and with the tenant. I asked **** to have a new property management because all of this reasons at first he said yes, then he changed his mind saying that I was going to have to deal with ***** because he couldn't give me another property manager, I decide to hire a new Property Management company, and informed to them. ***** told me I was going to have to wait until 10/20/23 and then after that they will not longer manage my properties. I agreed and now today I found out one of the tenants hasn't pay the rent yet and she hasn't sent any notification of non payment, eviction or any other action. I pay them management fees, eviction protection, etc and she hasn't do anything until I asked if she sent the eviction protection she said she will send it today after 11 days I asked when they usually send the non payment notice and she said the 6th but, now because I am leaving the Property Management company she didn't do what she is supposed to do. Also, there are more issues that I want to address about this Property Management company. My property has rental door locks that is not necessary to re key and I advise to ***************** the Manager or owner not sure, and they still charging me with the rekey. I also reported to ***************** that I didn't want to deal with ***** and he forced me to deal with her, when I am paying for a service and receiving a horrible customer service. I reported issues with him in the past about *************************, but he said that he has to back up her and I have to deal with her. I just wanted to end this relation in peace and start with the new property management company. But, ************************* still not doing her job and now I have this issue because she is not doing her job. Also, I want to get the rekey fee back of $108.00and make sure that everything is done correctly and without trouble to new Property Management as well as to have everything resolved with the eviction process in ***** ********* Dallas ***** ***** When I reported the issues that I was having ***************** told me that I have to deal with ************************* as the property manager, that he can't not substitute her as my property manager even if I reported that she is giving me a very bad service for a service that I have been paying for. She wasnt doing her job and I was the one that I was dealing with the Home warranty and the tenant. She was rude with the tenant and with myself, and she wasn't doing her job. ***************** told me that he needed to back *************************. I have all the emails as proof of my statements. Today 10/11/23 that I asked ***** why she didnt send the non payment notice to the tenant, I copied *****************, and he didn't answer and he has forced me to have to deal with ************************* because he disappear and I dont have another option until the new property management company take my properties. It has been a nightmare, to have to ************************* and to not have customer says or rights being a SGI customer. I have complained to SGI on 08/16/23, 09/20/23,09/26/23, 10/11/23 today and to many other times in the past and every time the situations have been going worst and worst. I stayed with them to long, because I didnt have the time to deal with all the work to find a new Property Management Company and the transfer process. Until now that I decided that enough is enough and I haven't received any resolutions to the issues that I have been dealing with. And now I think ***** is not doing her job, for a service that I am paying SGI to do, she has been neglecting my properties management and very different ways. I want her to do everything the correct way until the day they transfer my properties to the new Property Management Company and I think I should be compensated for all the neglected issues and emotional damage that I have had to deal with *************************, ***************** and SGI.

  Business Response

  Date: 10/16/2023

  This letter is in response to complaint ID: ******** for ********************** 
  In reference to ****************** request for a refund of the rekey fee; our office will not provide a refund of ******. According to ***** Property Code Section 92 - ********************** Devices Landlords in ***** are required to follow Property code requirements with regard to Security Devices. Upon accepting a new tenant the Landlord must have all the locks re-keyed. In addition, all exterior doors in the rental property (including doors leading from the inside of the home into the garage) must have a keyless deadbolt installed as well as a door viewer (peep hole). 
  While we understand that any unforeseen costs can be troublesome to property owners, compliance with ***** Property Code is required for all Landlords within the **************. Since it is the responsibility of the Landlord to bring the property within code compliance, our office will not offer a refund to the consumer at this time. The property was brought up to ***** Property Code compliance as required by the **************. A copy of the invoice was provided to the consumer, which detailed the exact items that were completed in order to satisfy code compliance. Our office did not charge the consumer a convenience fee, maintenance fee, or any additional fees related to overseeing the work performed or payment of the invoice in question. 
  In reference to ****************** request to file an eviction summons for the tenant at ***** *********, Dallas, ** *****; our office will not file an eviction summons. The tenant has paid their balance in full as of 10/13/2023. A copy of the tenant ledger verifying the tenant's current payment history, as well as confirmation of a current outstanding balance of zero is available to **************.
  
  

  Customer Answer

  Date: 10/18/2023

  I am rejecting this response because:   

  1.- SGI is lying, today 10/18/2023 I haven't receive the rent for my property located in Energy Ln. ***y often saying that they deposited the funds on the accounts and then after several days they say that the check was rejected for insufficient funds. I am afraid that they are making the statement that they deposited and then later said that the check was insufficient funds and then said that they will not do the eviction because my properties were transferred to new other Management Company.  I need to make sure that they will  do all the eviction process if necessary/ and or  collect the rent for the month of October  because my properties were under they management when this happened and they neglected to do their job and to submit the non payment notice on time because by this time they should have everything cleared and figured to do the transition of my properties easy and smoothly to the other Management *******.

  SGI is a ******* that don't have regulations, there is not a Manager or person to complain all them cover each other and do what ever they want to do. And there is nobody to get a complain. I recommended a friend in the past and they left this ******* with a very similar situation that mine. Were the property manager was never doing their job and when we were trying to complain was not that right for us as clients. Because a person call ***************** who I think is in charged or owner I am not sure, always say that he needs to back up his employees violating the rights of their clients. When we are the ones paying their salaries. 

  Now, I am sure that ***** neglected to send the non payment notice earlier to tenant, and try to make everything hard on the transfer of my properties as retaliation because I didn't want them to not longer manage my properties and she lost the commissions of my properties.

  I need to make sure they will be handling the eviction process if necessary as well to receive all the late fees that haven't receive in all this time and all the funds they have from rent deposits, property funds and all the money and documentation  that is needed before the transfer of my properties to the new Management *******. 

  2.- I haven't received any late fees from all the times that I have had the rent late. 

  3.- ***y are also lying about the Rekey for my property in  ******* Dr. *** house has locks for rental properties and is not necessary to send a ******* to Rekey. It can be done by the owners and they have allowed me to do it in the past at with my property located in Claymore Dr. **** ******* has to many  codes that they are not in compliance with. 

  Business Response

  Date: 10/31/2023

  This letter is in response to complaint ID: ******** for *********************. This response in in regard to the secondary complaint filed by ************** on 10/18/2023.

  
  1. In response to ****************** complaint regarding not receiving the tenant rental funds for ***** Energy Ln, Dallas, **, our office finds ****************** claim against payment to be false. Our office initiated an ACH payment  of $1,832.00 to ****************** account ending in **** on 10/16/2023. An email notifying ************** of this transaction was emailed to her on 10/16/2023 at 12:31 p.m. This email also reminded her that ACH transactions can take 3-4 business days to settle in her bank account. A copy of this email record will be sent as a separate attachment noted as 'Exhibit A' for BBB's reference and confirmation. On 10/19/2023 the payment of $1,832.00 settled into ****************** bank account. A copy of the settlement record will be sent as a separate attachment noted as 'Exhibit B' for BBB's reference and confirmation. Lastly, ************** logged onto her owner portal on 10/18/2023 at 8:38 a.m. at which time she had access to view her account ledger which further detailed the payment of $1,832.00 was sent to her on 10/16/2023. A copy of ****************** owner's portal will be sent as a separate attachment noted as 'Exhibit C' for BBB's reference and confirmation.

  
  Furthermore, regarding ****************** claim that she has never spoken to a manager at our company is false. ************** has had direct contact with the owner of our company, Mr. ****************** as she has referenced in her complaint. In addition to being owner, ************ is also our broker, which ************** has the opportunity to confirm by contacting the ***** ********************** (TREC).

  
  2. In response to ****************** complaint regarding not receiving late fees for ***** Energy Ln, Dallas, **, our office finds ****************** claim is correct, however, per the management agreement between our office and **************, late fees were to be retained by our office. A copy of the management agreement which references late fee collection and retention in Clause #7 will be sent as a separate attachment for BBB's reference and confirmation. 
  

  3. In response to ****************** complaint regarding not previously paying vendor invoices for work performed to satisfy ***** Property Code rekey items, our office finds ****************** claim against prior non-payment of invoices to be false. Our office managed three properties for ************** from 2018 - 2023. In that time period our office has paid multiple vendor invoices related to work performed to satisfy ***** Property Code requirements on her behalf. 
  A summary of payment history can be found below:

  
  ***** *********, Dallas, ** 75252
  3/1/18 - $219.18 
  10/16/18 - $96.59

  
  ***************************************************
  11/2/20 - $85.48

  
  2013 **********, **********, ** 75007
  3/1/23 - $175.90
  9/15/23 - $108.24

  
  Furthermore, according to ***** Property Code Section 92 - ********************** Devices Landlords in ***** are required to follow Property code requirements with regard to Security Devices. Upon accepting a new tenant the Landlord must have all the locks rekeyed. Compliance with ***** Property Code is required for all Landlords within the **************, and certain items must be done each time a property turns over a new tenant - regardless of what locks may or may not be in a property already. 

  
  While we are disheartened to see our 5-year business relationship with ************** dissolve, we remain steadfast in our claim that ************** was provided with a high level of service that was adequately outlined in the terms of our management agreement. 
  

  
  

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a rental management agreement with SGI in April 2022. Mr **** called me and was very sweet and convincing at that point. After signing there was no contacts from him. I kept texting him, calling him, leaving voicemail. After few days he text me with a contact name as *** ***** as my property manager. I wrote to her about the status. she gave me the updates that the rent needs to be reduced. i agreed to it as i had lost 1 month already. Meanwhile they sent me a bill for $95 as lawn mowing charges. I immediately called **** and requested to inform me before any kind of expenses on my house. On this he explained that the grass was too long so he had to take immediate action. Going forward they will use my handy man and i should immediately inform *** ***** to use my handy man going forward. I emailed *** requesting to contact me before doing any kind of expenses on my house. She agreed. Meanwhile i was asked to get an OC from city of Seagoville. i did request an inspection and they failed me as i did not have a door bell. I got it fixed and second time they gave me OC certificate. Now that i had the OC SGI got me a tenant with a pet. then in July they sent me another bill for 250 for door lock and door bolt changing. when I enquired they said it is required by the state. I said i had bolt in my house and my inspection report shows it, Also the city did the inspection for OC and did not mention as it was there. so there is double proof that the door bolt was there in my house. On this they are giving me different answers. *** says the bolt was missing. **** says i did not have correct Bolts needed for State code Now they are holding my partial rent and not giving me my due money.

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 7, 2022/08/24) */ This letter is in response to complaint ID: XXXXXXXX for ****** *****. According to Texas Property Code Section 92 - Subsection D. Security Devices Landlords in Texas are required to follow Property code requirements with regard to "Security Devices." Upon accepting a new tenant the Landlord must have all the locks re-keyed. In addition, all exterior doors in the rental property (including doors leading from the inside of the home into the garage) must have a keyless deadbolt installed as well as a door viewer (peep hole). In reference to any city inspections, just because a home passes a city inspection, it does not always include bringing the home to Texas Property Code. Texas Property Code supersedes any city inspection. While we understand that any unforeseen costs can be troublesome to property owners, compliance with Texas Property Code is required for all Landlords within the state of Texas. Since it is the responsibility of the Landlord to bring the property within code compliance, our office will not offer a refund to the consumer at this time. The property was brought up to Texas Property Code compliance as required by the State of Texas. A copy of the invoice was provided to the consumer, which detailed the exact items that were completed in order to satisfy code compliance. Our office did not charge the consumer a convenience fee, maintenance fee, or any additional fees related to overseeing the work performed or payment of the invoice in question. Consumer Response /* (3000, 9, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are lying. they did not inform me before changing the lock. my house had all the locks and bolt. (attached pictures of inspection report) when i asked why they changed it they said the house did not have any lock and bolt (email from Amy attached) if the Texas law requires rekeying then they should inform me first. they should have only rekeyed my front door instead they lied the house did not have any lock or bolt and did not even take my permission before doing the changes in spite of my repeated request to inform me before doing any changes to my house Business Response /* (4000, 13, 2022/09/09) */ ***Document Attached*** This letter is in response to complaint ID: XXXXXXXX for ****** *****. As stated in our previous response, Texas Property Code Section 92 - Subsection D. Security Devices requires Landlords in Texas to follow Property code requirements with regard to "Security Devices." Upon accepting a new tenant the Landlord must have all the locks re-keyed. In addition, all exterior doors in the rental property (including doors leading from the inside of the home into the garage) must have a keyless deadbolt installed as well as a door viewer (peep hole). A copy of the Texas Property Code can be found on the State of Texas official government website at the following link: https://statutes.capitol.texas.gov/Docs/PR/htm/PR.92.htm The consumer's property had three doors that fell under the umbrella of the Texas Property Code Security Devices requirements - Front entry door, backyard entry door and garage entry door. Each door was rekeyed and had a keyless deadbolt installed. In addition, a door viewer (peep hole) was also installed on the garage door to satisfy Texas Property Code requirements. A copy of the invoice from the performing vendor, Lonestar Locks, is attached with this response. As evidenced on the invoice, work was performed on 6/15/2022. Timestamped photos of the work can be found in the attached supporting documentation confirming the work was indeed performed on the three doors mentioned above and corresponding invoice. Furthermore, the property management agreement between the consumer, ****** *****, and SGI Management Dallas, LLC provided our management company with authorization to perform repair and maintenance without owner approval for items that are 1. required by law and 2. expenditures are under $500.00. In the case of invoice in question, both criteria were met as we had the work performed to satisfy Texas Property Code requirements and the total cost of the invoice was $250.05. Again, we understand that any unforeseen costs can be troublesome to property owners. However, compliance with Texas Property Code is required for all Landlords within the state of Texas. Since it is the responsibility of the Landlord to bring the property within code compliance, our office will not offer a refund to the consumer at this time. The property was brought up to Texas Property Code compliance as required by the State of Texas. A copy of the invoice, photo documentation, and the management agreement has been provided with this statement to support our position. Again, Our office did not charge the consumer a convenience fee, maintenance fee, or any additional fees related to overseeing the work performed or payment of the invoice in question. Consumer Response /* (4200, 15, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As i mentioned earlier that i had all bolts in my 3 year old house. Inspection report pictures are there for prood. SGI said bolt and lock were missing(here they are totally lying and i attached the email from *** befoer) i had requested them repeatedly to contact me before doing any changes to my house. SGI had agreed. But they kept continuing the work and charging me which were not even informed to me before. being owner i deserve to know. I was asked by SGI to get OC certificate from the city. they did there inspection and approved. if rekeying was required then why SGI did not even inform me before changing my existing lock and bolts it is clear that they want to scam money and hence lying.