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Business Profile

Tents

Delta Canopy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    poor quality for a high price. I bought a greenhouse for 1,000. After setup, my greenhouse collapsed in normal weather condition. For 1,000 for a small greenhouse, I expected more out of it. Company said it is not their responsibility which I think it is. The product failed to withstand what it is built for.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 5, 2023/02/20) */ Hello: The customer's purchase for 1 Large Walk-in Nursery Greenhouse - 40'x16' Clear with Round Arch was made on 11/7/2022, shipped and delivered to MN on 11/11/2022. We received notification from the customer on 2/7/2023 stating the following: "Hello, I ordered a green house recently. See attachment. I was very excited to use the green house this early spring. I set up the greenhouse before winter at my farm. Unfortunately, to say the least, i was disappointed with the quality of the product. The green house collapsed! The green house couldn't sustained the least amount of snow on top." Now, the area of the country where the customer resides has received a substantial amount of snowfall within the last month. The units manufactured for our company are not designed to withstand any loads of frozen precipitation resting on top of the units. Customers are instructed to remove any and all accumulation from the top of units due to the excess weight leading to the possibility of the structure becoming damaged. Our company informed the customer that the limited 30 day structural warranty (6 month limited warranty for GH cover) for this product does not cover any weather related damages that may occur. Especially when the framework collapsed due to the accumulation of frozen precipitation. On our website, it states the following under the FAQ section in regards to the use any of our units under winter conditions: Q: Tent/Greenhouse Use during Winter Conditions? Freezing weather conditions can be problematic for event tents, but they do not have to be. Tents, canopies, structures, greenhouses and shelters are not designed to carry any type of snow and/or ice loading. Also, plastic products can become brittle when forced to endure extremely cold environments, which can make them prone to cracking and shattering. The materials manufactured for our units are not recommended to be put into use if any form of freezing weather is present or expected (i.e. - wind, ice, snow, etc.). If units are forced to endure extremely cold environments, they will lose some of its pliability and it can actually become damaged if it is flexed with enough pressure. If you decide to have your item assembled while it is extremely cold (not recommended), you will need to keep the interior of the tent heated and also keep moving the snow away from the base of your unit. If you cannot heat the tent, then the snow and ice will make the tent too heavy just like the roof of any other structure and your walls will experience what was discussed above. Please be aware that for any products that are damaged due to any act of nature, inclement weather and/or being left up overnight unattended (Not Recommended), the customer is responsible for the purchase of ALL replacement parts. Our company cannot be held responsible for products damaged due to any of the reasons listed above. Our website also has the following statement as the last sentence section describing the Greenhouse Limited Warranty - 15'x7' Round, 20'x10' Round, 20'x10' Triangle, 26'x12' Round and 33'x13' Round, 40'x13 Round, 40'x16'Round, 40'x20' Round, 40'x23' Round: "...This warranty also does not cover any damages due to acts of mother nature (wind of any speed, rain accumulation, snow accumulation, or any other forces of nature.)". Due to the customers desired resolution request being unable to be processed because the item was damaged by snow accumulation, the customer can provide our company with a list of parts to receive a quotation to repair their greenhouse. Thank you, DELTA Canopy Management

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