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Business Profile

Monuments

Al McCoy Monuments

This business is NOT BBB Accredited.

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  • Initial Complaint

    05/14/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    The contract for a headstone was done about a year and a half in December 2022. Since then my father’s delivery of his headstone has been delayed significantly. I spoke to the owner back in August and he asked for time as it was summer and he and his family were getting ready to go on vacation before school started and I was patient and tried to understand but he assured it would be ready two weeks after he arrived give or take the first week of September. I didn’t hear from them and followed up to which his wife told me there had been a mistake on the layout as it was not going to fit but I was never informed of that so ergo another delay in fixing the layout which then required an additional $200 of which I paid immediately. October passed and still no finished product which they then stated the weather was an issue and delayed DELIVERY meaning the stone. They then said delivery for mid January and again they did not deliver which they then moved to mid February. They sent me pictures of it after asking and they had made a mistake on the date which I had to pay for them to correct THEIR mistake. The headstone is completely paid off and is allegedly ready and the cemetery continue to call me that they are waiting for delivery to no avail. The owners wife is extremely rude and hardly ever answers my calls or texts and I have to call her from different numbers. Last month they said they’d deliver 2 Fridays ago and there was no delivery. Melissa reached out and said they’d delivery last Friday but didn’t they said it was because I hadn’t paid for the correction they made on the headstone but she never communicated how much it would be. The owners wife promised delivery for today and after reaching out she stated it wouldn’t be. This lady is very rude and has been very unprofessional with my elderly mother to the point where she got sick. I just want the product delivered.

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BBB Rating & Accreditation

D+

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Contact Information

601 N. Vermont Ave Unit 203

Mercedes, TX 78570

(956) 355-1183

Customer Complaints Summary

3 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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