ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
08/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This office used predatory sales tactics to recommend services they knew my insurance would not pay for. They recommended implants that they knew my insurance would not pay for and never offered me a solution that my insurance would cover like a bridge. They told me they would file my insurance knowing insurance would not pay for the services. This was misleading and incorrect. They submitted billing that was insufficient and did not follow up with requested information from my insurance company. They told me I needed a root canal that I did not need. They offered to refund me $1000.00 for the unneeded root canal and did not. They offered me a treatment plan under false pretenses knowing they could take advantage of my pain and situation. I sought a 2nd opinion and was told the implant in my mouth was put in too far back on my gum line and I now have to have it replaced. I have paid them over $8000.00 and finally had enough so I have disputed all charges to my credit card. I will be filing a complaint to my insurance company (Delta Dental) and the Texas Board of Dental Examiners over the way they do business. I know their business has several class action lawsuits pending over predatory sales and deceitful billing. I sent them a certified returned receipt letter they will be receiving on Monday August 5, 2024 informing them I have disputed their charges and will not pay a dime until someone goes over the claims and billing with me to find out what I do owe rather than what they claim. It has been nothing but a nightmare with this office since day one. They should not be allowed to take advantage of people.Business response
09/18/2024
Response attached!Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
07/08/2024 When I called to make an appointment with this provider, I specifically told them that I had used my dental benefits for the calendar year. They assured me that it was not a problem and there would be no charge. On 07/24/2024, I received a bill for $170 for Xray images. Again, I informed this provider that I had no benefits for this coverage. Once again, the dental assistant told me, "Don't worry there is no charge, we have to take these for our records". Upon leaving the facility, I asked again if I owed anything and was told no. This company lies to customers as a way to get them in. This matter will be taken to a higher level if it cannot be resolved. Please assist in this resolution.Customer response
07/26/2024
Aspen Dental
*************************
Richardson, *** 75081
Business response
09/18/2024
Response attached!Customer response
09/18/2024
I have reviewed the business response and accept this resolution. I was contacted by ****** today and assured that the billing issues in question had been resolved. I will reach out again if there are any additional issues .
Thank you
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a bill from the company after paying in full as self pay. I have the signed documents stating I pay d in full and received a discount from the office manager. When I spoke to one of the billing reps I was told they had to figure out if I still have a balance since they don't know if I was given the correct amount on the forms they had me sign.y husband also came in to this office and was told his insurance would not pay for his treatment but when he called back with his insurance on the phone he was informed by the insurance that it is covered. The office is giving out incorrect billing information and taking advantage of the patients in need of treatment. I had a dental emergency since my tooth broke so I paid the amount but after all of these issues, I believe they may have overcharged me and now I even have a bill.Initial Complaint
04/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On March 19, 2024, I agreed to have Aspen Dental provide dentures. I signed an agreement electronically authorizing the above purchase to be charged to my Concora Credit Account ending in **************** and I agree to pay the above purchase in accordance with my Concora Credit Account Agreement. I subsequently decided against doing business with Aspen Dental due to bad reviews and the more pressing need for possible knee surgery to both knees. I called Aspen Dental on 25 March cancelling my appointment due to pending travel and my other medical issues. I called Aspen Dental subsequently after receiving a bill from their credit provider, Concora Credit. I asked why I was billed prior to receiving services. The business manager told me hed look into it and call me back. He never did call me back. I want this charge reversed as I am not paying for services never received.Initial Complaint
04/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed a "treatment agreement only" with Aspen Dental on 1/17/2024. I agreed to pay $641. I started receiving invoices from ************************ for $2200. I never agreed to that amount. I have been going round and round with them about the amount agreed upon. On 4/19/2024, they sent me a contract and my signature is forged. I contacted Aspen Dental to speak to the office manager, ******, who also signed my treatment plan. She is no longer there and I believe she forged my signature. First, ************************ said I was emailed on 1/17/2024 and I checked a box allowing the docusign to fill in my signature. This is a lie. The signature is not a formal docusign print (I do these all day at work). It is obviously a handwritten forged signature. So, I asked them to present the email to me and they could not produce that evidence. Now, they are saying Aspen Dental returned some of the fees for services not used and my new amount is $725. Again, never agreed to that amount. Also, I had 3 insurance benefits paying for my services so if money was returned, I should owe nothing. However, the main issue is fraud and forging my signature.Initial Complaint
04/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Aspen Dental stated that the first visit is free and I will not be charged. they stated multiple times that nothing will be billed because it is a complimentary exam for new patients. I never agreed to any charges and asked MULTIPLE times if I will be billed. They lied straight to my face about it. this is the ******, ***** location.a few months I am left with a $31 bill and they charged my dental insurance $280 for the exam.Initial Complaint
04/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 01/02/2024 I had teeth pulled and was told Id have my temporary denture before I left. I didnt receive my temp partial denture until 2 weeks later. I still cant chew with the partial denture. On 03/08/2024 I had scheduled an appointment to get impressions done for my permanent partial denture. I arrived and the office said it was for a soft liner which I didnt schedule. I requested and the office scheduled me for impressions on 04/19/2024. I arrived at my scheduled time and found out they scheduled me for a cleaning which I already had done 2 months ago. Then the office tells me the money for my loan was refunded for the permanent denture because I didnt come in before 04/01/2024 which I had scheduled but they refused to do the impression on 03/08/2024. I have never been able to use my partial. I cant chew with it and now I cant get a permanent denture unless I rerun my credit to get another loan. I have complained to the office many times about not being able to chew with the temporary denture but nothing was done about to remedy the issue.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On June 30th,2023 went to Aspen Dental in ******** **. for the price of dental implants. They told me ****** dollars; I told them that I could not afford them, and they told me they could find a loan. a company that would finance for me, I told them I could only afford to pay 150 dollars a month and started to leave, They told me a company named Care Credit would finance for me at that price a month, They removed old teeth and placed implants on July 2nd, My final appointment was on October 27th, 2023, When I arrived they told me I had to pay ***** dollars for them to finish. I contacted Care Credit, and they did an investigation and removed all the money they had loaned. Now Aspen Dental sent me a bill for ****** dollars and it is due immediately if I do not pay the full amount they will place it in collections., Now I have temporary dentures for the last 5 months, other companies will not finish what they started,Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
7 times temporary crown has fallen out with no resolution as of yet Started December 18 2023, as of January 19 no resolution or definite completion dateBusiness response
03/08/2024
Response attached.Customer response
03/08/2024
Just got my crown the 6th they kept moving the date from the 23 of February 3 weeks..Ive been going there since December the 18th just got my crown on the 6th of this month..they promised me a gas card for all the trips I had to make..and as of march 8th I still havent received it..I need it and it was promised to me that I would have it in 7 days in January..still havent received it and I would like for them to give it to **** had to spend gas and time going there.even twice they let me come in and they didnt have the mold to make the temporary crown.i was upsetCustomer response
03/13/2024
I am rejecting this response because:
Just got my crown the 6th they kept moving the date from the 23 of February 3 weeks..Ive been going there since December the 18th just got my crown on the 6th of this month..they promised me a gas card for all the trips I had to make..and as of march 8th I still havent received it..I need it and it was promised to me that I would have it in 7 days in January..still havent received it and I would like for them to give it to **** had to spend gas and time going there.even twice they let me come in and they didnt have the mold to make the temporary crown.i was upset
Business response
03/15/2024
No further action required.Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to have some root tips removed. They pulled out more than just root tips that I could had crowns bridge put in told that I was getting a bridge on th left side top even paid 400 more out of pocket but nothing was done to the left other than he went to the right side and pulled teeth on bottom and was going to do a crown but that side would have had a bridge put on later when benefits restarted charged me for teeth that should not had been pulled and nothing else was done canceled all future work. This company is a scamBusiness response
03/12/2024
Response attached.
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Customer Complaints Summary
15 total complaints in the last 3 years.
12 complaints closed in the last 12 months.