Business ProfileforAirstar Services

April 19th, we turned on our A/C unit and noticed that there was water dripping from the overflow pipe on the exterior of the house. We contacted our home warranty company (AHS) to have them send someone to determine the cause of the overflow. AHS contracted with AirStar to have them diagnose the issue. It was reported that the internal drain pan/line was damaged and was unrepairable. It was further determined that the damage to the drain pan/line was not due to normal wear and tear...that someone had damaged the unit. Due to this finding/determination, AHS would not cover any repairs.I contacted AirStar and asked why it was determined that the damage was not due to normal wear and tear. I spoke with the owner of AirStar (*****), and he stated that it appears that someone had broken the drain pan/line and had attempted to repair it. We just had both heating units replaced in 12/2023. I asked ***** if, during the process of installation, could one of the technicians broken it, by mistake, and repaired it? ***** stated that there was no mention of that in the installation paperwork. After we continued speaking, he was adamant that no one from his company would have accidentally broken it and then repaired it, without it being reported to him.We have had our HVAC serviced by AirStar for over 15 years. They are the only company that performs work on our systems. Due to this fact, AirStar is the only company that has been in/around the units.Since the replacement of the unit was necessary, I spoke with ***** and asked that he bear the responsibility of the cost of replacement. He refused. After further "negotiation" he agreed to cover half of the cost of replacement.Based on the fact that no one has touched/serviced the units, other than AirStar technicians, I feel that the entire cost of the replacement should be borne by AirStar. I am requesting reimbursement of my payment to AirStar.