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Complaint Details
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Initial Complaint
09/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 8/21/21, I bought a 2015 Audi A3 from this dealer. On 9/9/21, the car began to overheat. I contacted the salesman that sold me the car and they offered to have it towed to the dealer in order for their mechanic to inspect. After inspection, all they said was that it was "low on coolant" even though my husband had checked it as soon as it first overheated. The salesman assured me that if the issue happened again, they would fix it for free. Now on 9/15/21, I am experiencing the same issue. I called the salesman and he blew me off, saying there was nothing he could do. I reminded him of the assurance he made but he blew that off too. Later, I received a call from his manager, who said there was nothing they could do as I've owned the car for months. I haven't even owned it a month yet and the issue started 2.5 weeks after purchase. I would really like for them to fix this issue free of charge. I'm very unhappy with how they handled this situation. Haven't even made my first payment...Business response
11/19/2021
Business Response /* (1000, 5, 2021/09/20) */ Ms L purchased a 2015 Audi A3 with 84000 miles from us on 8/21. At the time of purchase she was advised the vehicle was sold as is due to it being high miles and out of factory warranty. When she went to the finance department to complete the purchase she was then offered the opportunity to purchase an extended service contract multiple times and she declined the coverage on multiple occasions.Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped my wrecked 2016 Nissan Altima off on 8/6/2021 to be repaired. My insurance company Geico totaled it out. I went to retrieve my items on 8/19/2021. All of my items were taken out of the vehicle. I made Leann aware and she said my things were locked in the mechanic's locker and he wouldn't be back until Monday. When Monday laser and I got no call from Leann, I called Tuesday 8/24/2021 and she said I could come to pick up my things. I arrived 8/25/2021 to get my things and the mechanic only brought out 2 bags of clothes & my jack that was in the trunk. I asked where the rest of my things and the mechanic acted like he didn't speak English. I asked Leann and she kept telling me no one else was in the car and did I get my things the 1st time. She was of no help. I made her aware that my bullets, Gun, credit cards, garage door opener, phone chargers, additional phone & painkillers medicine had been taken. She again acted like she couldn't comprehend what I was talking about.Business response
11/23/2021
Business Response /* (1000, 5, 2021/09/02) */ the only items removed from the vehicle were bags of clothes that were in the trunk. These items were removed during the inspection process and secured. They were returned to the customer when they came to the dealership during one of many visits. The customer was encouraged to file a police report regarding a missing weapon and Trophy Nissan will cooperate with the authorities. Consumer Response /* (3000, 7, 2021/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They stole my items out of my car. This is unprofessional. Then told me his mechanic has been there 20 years as if that made things better. They literally took my bag of mints from my armrest and think Jedi mind tricks will fix this.
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Customer Complaints Summary
23 total complaints in the last 3 years.
6 complaints closed in the last 12 months.