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Business Profile

Car Dealers

Mike Terry Ford

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/13/2025

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a vehicle July 2, 2024. However it ended up in the shop two weeks later where it stayed for a month and half. Prior to purchasing my 2019 **** Q8 I was notified by the dealership that my car never went through their service department and requested the vehicle back for repair. In October the car went back into the shop for the same issue where it still sits. No staff member is able to tell me what is going on nor what theyre doing to repair my car.

    Business response

    01/27/2025

    Hey Mr. ***** my name is **** France, I am the new GM here at Mike Terry Ford. I wanted to let you know that I have checked on your vehicle in service and got with my service manager and we are going to get the parts ordered right away and get your vehicle back on the road as soon as possible. I apologize for the delay in resolving the issues with your ***** but this will be handled from this point on. If you have any other questions please feel free to call or text me any time. 

    Cody France GM

     ************ cell (call or text)

  • Initial Complaint

    06/18/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I have been getting texts about being able to buy a car with 0 down, and no credit check. When I went to the dealership the manager looked at me like I was stupid and said of course they need to run my credit. 2 days later I see an ad for the same dealership on ******** and it says the same as the Text, I want them to own up to lying, or sell me a car the way they said they would to get me in the door. This is false advertising.

    Business response

    06/28/2024

    Per the customers attachments all of the ads state **********************. Our location is **** Terry Chevrolet GMC can we please get this redirected to the Mike Terry Ford store.

    Business response

    06/28/2024

    Mr. Chavers 

    My name is ******************* I am the General Manager at Mike Terry Ford here in ***** .In response to your complaint ,as a dealership with various marketing strategies we do advertise no money down campaigns and have a disclaimer that states "Bank approval required on all credit applications". That being said I am sorry we were not able to sell you a vehicle on the 17th of this month. Fact of the matter is this, we really don't need to pull your credit profile but need to send it to the lenders for final approval. The only reason a dealerships runs credit is to determine which banks to send the application to based on the consumers credit profile. I would be more than happy to have a second chance to earn your business and you can deal with me directly if you like please let me know how I can help !!

    *******************

    ************

    Customer response

    06/28/2024

    Complaint: 21863310

    I am rejecting this response because:
    You need to clearly state that in your marketing material. You are false advertising to get people in the door and that is unethical and immoral. Those ads have no disclaimer attatched that anyone can see. I would like this fixed so people can see it and not get scammed.
    Regards,

    *************************

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BBB Rating & Accreditation

B

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Contact Information

401 N Sherman St

Mexia, TX 76667-2860

Visit Website
(254) 355-3941

Customer Complaints Summary

2 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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