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Business Profile

Landscape Contractors

Greene Day Landscaping & Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    (Tuef Work) Payed $3,000 deposit and to this date no work has been done. Per attachment work to be preformed March 22nd-28th 2024, all I get are excuses busy/it's on the schedule/holidays/family issues/etc... I've attempted multiple ways to get ahold of Torrey Day and come to agreement or just anything out of him complete the job or refund but no avail. 6 months later still nothing I would honestly just want refund so I can find someone else.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/30/2023 our company paid Greene Day $10,000 to finish a demo construction job. However, ************************* failed to complete the job, gave us the run around as well as excuses, and then she stopped communicating with us. She agreed to give us back the $10,000 via text messages due to the job not being completed. That was several months ago, and we still have not received our money back. During December of 2023 we were able to get in touch with the owner Torrey Day, and he informed us that he was aware of the project and that he would come up with a solution to pay us back. However, we can no longer get ahold of the owner, our calls go unreturned.

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract on 6-30-2023 to repair my fence. At this time I also gave them $1000 down payment. The man I dealt with was ***********************. July 17th I received a text message that they would start at 6 pm that evening, I agreed. Because we were experiencing extremely high temperatures, they were working only early mornings and evenings to avoid the high heat of the day. I was assured they would be starting soon. Then when I complained about how long it was taking I was informed that they were just too busy and they would be issuing a refund of my down payment, this was on August 19th. I still waiting for the refund. I have all my text messages with ******************. I have tried several times to contact Torrey Day to no avail.

    Business Response

    Date: 12/20/2023

     

    This  customer place bad review from ****** page that has cause business over ********* over future revenue since her post.  We have held here refund because of this action

    Customer Answer

    Date: 12/20/2023

    Complaint: 20820830

    I am rejecting this response because:
    The only reason I filed the complaint with the *** was because I did not receive my refund as promised. I have several text messages stating I would receive my refund which I never did receive. I informed the company that if I did not receive my refund by October 30th that I would be filing a complaint with the *** , which I did. 
    Regards,

    *************************

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I hired this company to till and seed our front yard. The work was supported to be completed by 10/18/2023. All they have done so far is come out and water our yard. They were supposed to be back this morning between 8:30 and 9:00 we still have not seen them it is now 11:09.

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Torrey (Greene Day Landscaping) over $13,000 to install turf in my back yard. He said it would be finished in 2-3 weeks. That was in January of this year. He took my money, damaged my fence, concrete patio and a tree. He has not fixed any of the damages and will not return my call.

  • Initial Complaint

    Date:06/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract date: March 20, 2022. Total Bid: $4296.44. Deposit of $3100 paid in cash on March 30, 2022. Work to be done: turf installation and transfer of pink lady rock. As of 6/16/22, white rock has been put down. I have text records of communication with him. Ill attach them to this complaint. Ive asked for $2000 back. No work has occurred since at least May 12th. Thats when I began contacting him on a more consistent basis. The white rock has been there so long that grass has grown up through it. Hes also left some equipment that needs to be removed. I threw away the cooler with rotten food that was left.

Greene Day Landscaping & Construction is NOT a BBB Accredited Business.

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