![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforNew Braunfels Utilities
At-a-glance
Related Categories
Overview
New Braunfels Utilities is a municipally-owned utility, operating under a five-member Board of Trustees (Board). The Board consists of four individuals appointed by the New Braunfels City Council to five-year terms and the city’s current mayor. The elected City Council maintains regulatory control by appointing the Board, approving all rate changes, and authorizing bond issuances.
Business Details
This is a multi-location business.
- Location of This Business
- 263 E Main Plaza, New Braunfels, TX 78130-5135
- BBB File Opened:
- 9/28/2004
- Years in Business:
- 82
- Business Started:
- 1/1/1942
- Business Started Locally:
- 1/1/1942
- Alternate Business Name
- NBU
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- Ms. Beth Perez, Manager
- Contact Information
Customer Contact
- Ms. Beth Perez, Manager
- Additional Contact Information
Fax Numbers
- (830) 629-8435Primary Fax
- (830) 629-8435
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mac S
10/23/2023
New Braunfels Utilities Response
10/30/2023
If we can obtain the customer name, address, phone number, and account number, we would like to investigate the account and concern shared above, and offer a response.
Thank you,
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.