Business ProfileforCoratel Inn & Suites

The date is 4 24 **** at around 430 pm. I am seeking a full refund for the amount of *****. I booked this hotel under false pretenses as the pictures on the website are off and are of the previous wyndham hotel that used to be there. Priceline advertised it as 3 star and I called the night before and the man at the front desk said it was a star hotel when I asked. The old lady working behind the front desk was grumpy and unfriendly. As I was already there I decided to at least see the room and give it a chance. As soon as I entered the room and smelled the moldy moth ball smell and saw the outdated furniture and ripped carpeting I knew it was going to be a bad experience and I paid too much money for a one star kind of hotel. I did not touch a thing in the room and never brought any luggage in. I went back to the front desk and kindly asked for a refund. The woman got very rude and aggressive. I asked to see what another room looked like but it was clear that whatever room I was going to get instead was not going to be a good one. I called 911 right there on the spot. The police came ten minutes later and the officer went to go speak to her while I waited outside. The officer came back out and gave me a case number and said she refused to cooperate with him as well. The officer also gave me the number to corporate which i called about 15 times and no one there speaks english as a first language at all. I called my credit card to dispute this. I called the board of health and the only option was to leave a message for a call back. I called booking.com and filed an officlal complaint and they did call the hotel but no luck. The refused to refund back the money to booking.com for me. I wrote a long ****** review along with the rest of the other bad reviews. Many people wrote that while they were out doing errands, a staff member came into the room and went through things. I am seeking a full refund of my ***** asap back to my credit card. I wrote the ****** review.