Business ProfileforIntegrity Window Tinting and Paint Protection Film of New Braunfels

On February 28, 2022, BBB contacted Integrity Window Tinting and Paint Protection Film of New Braunfels regarding advertised claims on their website https://integritytinting.com.

Integrity Window Tinting and Paint Protection Film of New Braunfels advertise they are “bonded and insured.” They also advertise they are HUB Certified.  BBB Code of Advertising states the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should
present such substantiation promptly to the advertising medium or BBB.

BBB reviewed the Comptroller of Public Accounts and verified Integrity Window Tinting and Paint Protection Film of New Braunfels HUB status is inactive.  BBB also requested Integrity Window Tinting and Paint Protection Film of New Braunfels to provide substantiation of their insured and bonded status or discontinue the advertised status to address our concern.

Integrity Window Tinting and Paint Protection Film of New Braunfels also advertises 

“We have the largest selection of high quality, best performing window and paint protection films in the area.”

BBB Code of Advertising states superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests.
As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.

BBB requested Integrity Window Tinting and Paint Protection Film of New Braunfels to substantiate the claim to have the largest selection of window and paint protection films in the area or modify their website using less tangible statements including replacing the “largest selection” and replacing the advertisement with “Best selection.”

Integrity Window Tinting and Paint Protection Film of New Braunfels website also state: “Go Green.”

BBB Code of Advertising states advertisers should not make broad, unqualified general environmental benefit claims like “green” or “eco-friendly.” Advertisers must qualify general claims with specific environmental benefits. Advertisers must possess competent and reliable evidence (often scientific evidence) to support all environmental benefit claims. Qualifications for any claim must be clear, conspicuous, and understandable.

When an advertiser qualifies a general claim with a specific benefit, the benefit should be significant. Advertisers must not highlight small or unimportant benefits.

BBB requested Integrity Window Tinting and Paint Protection Film of New Braunfels to discontinue the use of the term “green” to address BBB’s concern

Integrity Window Tinting and Paint Protection Film of New Braunfels website also advertise they offer a “lifetime transferable warranty” for Xpel Automotive Tint.

BBB Code of Advertising states when advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

BBB requested Integrity Window Tinting and Paint Protection Film of New Braunfels to provide BBB a copy of the Lifetime Manufacturer Warranty that is provided to their customers. BBB also requested Integrity Window Tinting and Paint Protection Film of New Braunfels modify the “Lifetime Warranty” claim on your company’s website to clearly and conspicuously include the intended meaning of “lifetime.”

Integrity Window Tinting and Paint Protection Film of New Braunfels also advertises: “You lose three times as much energy through the glass in your
windows as you loose from leakage around the frames and sash.”

BBB Code of Advertising states the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

BBB requested Integrity Window Tinting and Paint Protection Film of New Braunfels to substantiate and disclose the source of this advertised claim to address BBB’s concern.

Integrity Window Tinting and Paint Protection Film of New Braunfels also advertises testimonials on https://integritytinting.com/reviews/.

BBB Code of Advertising states in general, advertising which uses testimonials or endorsements is likely to mislead or confuse if it is not genuine and does not actually represent the current opinion of the endorser. If a consumer’s experience represented in an advertisement is not the
typical experience of those using the product or service unless the advertisement clearly and conspicuously discloses what the expected results will be.

BBB requested Integrity Window Tinting of New Braunfels to disclose and substantiate the typical result from customers’ testimonials.

Lastly, Integrity Window Tinting and Paint Protection Film of New Braunfels website state their products are guaranteed.

BBB Code of Advertising states when using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty or guarantee can be seen prior to the sale which could include putting it
on the seller’s website.

BBB Code of Advertising also states sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

BBB requested a copy of your warranty/guarantee and to include a statement on their website disclosing how consumers can view the full warranty details or add the full warranty details to their website.

As of March 17, 2022, Integrity Window Tinting and Paint Protection Film of New Braunfels failed to respond to BBB's requests.