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Business Profile

Windshield Repair

Precision Pointe Rock Chip Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for windshield protection and was told it would prevent cracks. It started with small crack took it back. Was told it wouldn't spread it did almost all way to top. In September was told it if I paid $260.00 would order me windshield and they would put on for free. But it would take 2 to 3 months to come in and it has been well over that time. I have texted to get update or my refund. Now he isn't responding at all. At this time I am not even sure if there was any protection put on my windshield or he even ordered me one. All I want is my refund so I can get my windshield replaced.

    Business Response

    Date: 03/21/2024

    We applied our windshield defender on top of a crack that was already there and ********************** was advised that it may not work because the damage was already there. ********************** stated that she would take her chances. When the damage grew, we offered no warranties due to the pre existing damage, and still offered to help her with replacement. We ordered her replacement and it took the time we mentioned, but what ********************** isn't saying is that her issue was not the windshield more than it was me not accepting her advances for a date. ********************** became persistent and was told on a phone call that we needed to refund her money at which time she stated that she wanted her windshield replaced. I blocked ********************** due to her persistence with having a beer or dinner with me and gave her specific instruction on how to get her refund which she did not do. I have attached a copy of her money order paid in full and at this time do not owe her anything nor did I promise her anything else.

Precision Pointe Rock Chip Repair is NOT a BBB Accredited Business.

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