484 Customer Reviews
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Review from Matthew S
1 star08/08/2024
Tried really hard to use fine print to void responsibility for a completely broken couch. This couch was purchased through Ashley ********** already repaired once, and now we're being denied another repair (which happens to be the same couch leg).Review from Waine Ann S
5 stars08/08/2024
I have used other insurance protection plans that have fully fixed or if couldn't buy out the merchandise(Assurion). Protectall in the beginning was spot on fixed my loveseat recliner in 2023..My loveseat recliner broke again in March 2024, I had numerous techs out the last one ordered 2 parts. In June the last tech came out to install 2 parts ordered from previous tech. 6/26/24: Installed the electrical component and motor, recliner still not working.Tech said we need a switch splitter. He disconnected the splitter and took it with him. The tech dropped the ball on providing the paperwork and by removing the switch splitter from the loveseat Protectall is now saying they cannot proceed and my claim is closed.The switch splitter had to be present on the loveseat providing power for **** to conclude that the electrical component and motor he installed were not the problem. Without power the tech could never have determined that the issue was with the switch splitter. Is it policy to remove non-working parts? It amazes me to think that since March I have been waiting to get my Loveseat recliner fixed that all of a sudden you close the case.If you look at the inconsistencies in information and follow through, it is apparent that Protectall has not provided reliable service, used qualified technicians, and fixed the issue in a timely manner.Thinking it is okay for a customer to be without a loveseat for 8 months of 24 months is crazy.Review from Ricardo E.
5 stars08/06/2024
They were real prompt and made the repairs and took my claims quicklyReview from Linda p
5 stars08/05/2024
Great technician- thoughtful and efficient. Great communication prior to arrival.
PROTECTALL Response
08/07/2024
Thank you for your positive review! We're delighted to hear that our technician provided thoughtful and efficient service and maintained great communication before arrival. Your satisfaction is very important to us, and it's wonderful to know that we met your expectations.Review from Robin S.
5 stars08/02/2024
They fixed it beautifully I would highly recommend them. The work is excellentPROTECTALL Response
08/07/2024
Thank you so much for your glowing review! We are thrilled to hear that you are pleased with the repair and the quality of our work. Your high recommendation means a lot to us, and we are grateful for your kind words.Review from Tracy A
1 star08/02/2024
this company is a scam!!!! they will find a reason to NOT honor their warrantysave your money!!!PROTECTALL Response
08/07/2024
We are sorry to hear about your dissatisfaction and understand your frustration. We value all feedback and aim to clarify any misunderstandings regarding our furniture protection plan.
Our protection plan is designed to cover specific types of accidental stains or damages that result from a single incident. However, it does not cover issues that cannot be attributed to single incident or have built up over time.Review from Ron B.
5 stars07/31/2024
This company came out right away and fixed the issue we were having with our furniture. We were very pleased with the service.PROTECTALL Response
08/07/2024
Thank you for your positive feedback! We are delighted to hear that our team was able to address and fix the issue with your furniture promptly. Your satisfaction is our top priority, and were glad to know you were pleased with our service.Review from Anthony L.
5 stars07/29/2024
Great experience.. great job and supper nice. Difficult getting appointment.PROTECTALL Response
08/07/2024
Thank you for your kind words and positive review! We're glad to hear you had a great experience and found our team to be super nice and efficient.
We apologize for any difficulty you experienced in scheduling an appointment. We are continually working to improve our booking process and appreciate your patience and understanding.Review from David B
1 star07/27/2024
STEER CLEAR OF THIS SCAM!!!!! This business is a total scam. Have an issue with my couch with the stitching coming apart. They're claiming it's not covered even though the terms and conditions states "for damage to upholstered fabric due to a result of material defect or workmanship. Yet they're saying it's not covered. They could offer me an out of pocket expense. They already got me for $320. I'm not giving them another dollar.PROTECTALL Response
08/07/2024
We are truly sorry to hear about your experience and the frustration it has caused. We take all feedback seriously and want to address your concerns promptly. All claim decisions ae made based on the terms and conditions. Although the damage is not covered, we offer to provide information for technicians in your local area that provide services for the issues not covered under the plan. We apologize for any misunderstanding.Review from David B.
5 stars07/27/2024
The repair company did a fantastic job and I will gladly use againPROTECTALL Response
08/07/2024
Thank you for your wonderful review! We are delighted to hear that you were pleased with our repair service. Your satisfaction is our priority, and its great to know that you would gladly use our services again.
Customer Review Rating
Average of 484 Customer Reviews
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