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Business Profile

Apartments

Woodlands Apartments

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    my apartments are trying to raise my rent to fix issues in my apartment but they are not fixing them .. i am disabled and recently lost my mother and i feel they are not treating me fairly also have mold in my carpet from backing up a/c and have a garbage disposal that isn't working as well as peeling of my walls

    Business response

    10/24/2022

    To whom it may concern,

    DEI Communities has not owed this property for a long time.   Please disassociate this property and ********* from our business account as we do not own or manage them.      

    Business response

    11/01/2022

    In response to complaint dated October 24th,2022 resident **** ******************************* complaint **********.

    Rents are being raised across the board to all residents, we do not raise rents to fix work orders. Every maintenance request that has been received maintenance follows through to complete the task. Once complete an an email or text is sent out to the resident. Otherwise our records indicate work order request was made and complete. A/C was fixed and cleaned. Garbage disposal was fixed even with dirty dishes in the sink with signs of no usage. Carpet was scheduled to be cleaned on one date and postponed due to f**** being all over the carpet. It was rescheduled and completed and also inspected for mold and none was found. I have a video but will not attach unfortunately. I can email the video if possible. All issues reported have been addressed if paint is needed the issue will be addressed. Thank, **************  

    Customer response

    11/03/2022

    Complaint: 18220549

    I am rejecting this response because:

    The management's response is dishonest they have not fixed my garbage disposal or anything .. there were no f**** on my floor found just puppy pads that were clean .. i still do not have a working garbage disposal ...

    Regards,


    *******************************

    Business response

    12/02/2022

    I have videos and photos and documentation of the work requested being complete. Please send me an email address to send them. Thank you 

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 43

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

5050 Tanglewood

Odessa, TX 79762

Visit Website
(432) 367-9112

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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