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Business Profile

Hospital

Medical Center Health System
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

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Complaint Details

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  • Initial Complaint

    04/25/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Hello This complaint is in regards to 2/13 service for *********************. Bcbs explanation of benefits states patient responsibility was $370.82. However mch insisted a $1017.52 payment upfront before the service. I have contact the billing department at least 3 times and each time they keep trying to give me the runaround. They will not allow me to speak with a supervisor or manager and every time i call they make up some amount of time I should have to wait for something to be done. Please refund the overpayment asap.

    Business response

    05/23/2024

    MCHS is currently reviewing the account and will reach out directly to the complainant to resolve the dispute. A response to the complainant will be provided on or before May 29, 2024. 

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 10/27/2011

Years in Business: 75

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

500 W 4th St

Odessa, TX 79761-5001

Visit Website
(432) 640-4000

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Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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