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Business Profile

New Car Dealers

Kelly Grimsley Auto Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kelly Grimsley Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kelly Grimsley Auto Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dealer has failed to provide me with registration/license plates in a ****** fashion. It has been 7 months and I am still driving around with a dealer tag.

    • Initial Complaint

      Date:03/31/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2025 honda pilot on June 2024 at kelly grismsley honda in ******, after two months i went to dealership to ask for my license plates they did not have them. Every month after I kept asking for my plates until one of the guys in finance department told me the paperwork for title and plates was never submitted and one day i was pulled over by police and there is no record the vehicle has been registered to my name, the dealer refuses to give me information on when Im getting my license plates. Its being 8 months and still have not received them.

    • Initial Complaint

      Date:03/31/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from Kelly Grimsley *** November 29, 2024 . At this time, I traded in a 2021 Chevrolet equinox. Kelly grimsley *** has failed to pay off the equinox through ************ like they agreed to do and have yet to register the *** ******** I purchased through them. Because of this, my credit is already dropping, and ************ is expecting me to make the payment.

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business accepted my trade in Vehicle January 14th 2025 and has not paid it off and it is affecting my credit they continue to ignore my calls and always say no one is in office or that people are in meetings.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traded in a 2021 Buick Envision on January 3, 2025, and purchased a used vehicle, a Kia ********* 2023 on the same date. I have not received my registration or license plates for the *** as of yet. Also, they have not sent out or paid for the Buick Envision. I have called several times and always get told the check has been sent, but they can't give me any information on how it was sent or where it was sent. **************** is saying they have not received any payment, and now it's over 60 days late on payment. This is now negatively affecting my credit.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has not paid off two of my trade in vehicles to the banks,and it has been more than 30 days. Now my accounts are past due. On February ******* I took a **** f150 2019 to trade it in for a **** f150 2022 (Paid $2,000 dlls down), the truck didn't work and they had it on a shop in *******, Tx for almost 2 weeks, when I got the truck back it was doing the exact same thing(shaking). I returned to the dealership and tell them I didn't want the truck because it was not driveable. Then they offered me another **** f150 2023 for the **** f150 2022 that didn't work. Now the banks are calling me because they have not paid any of the trade in loans, and they are past due. I just want them to pay off those loans, because I had never been late on my past truck loan. I've been going to the dealership in person and they don't have an answer for me, I called them and they only say they will take my information but never call me back, and this has been going for almost 3 weeks.

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traded in my 2024 *** K5 on 2/5/2025 for a 2025 *** ********* My payoff trade-in for the 2024 *** was $32,000.00. They have never paid off the car I traded in, and I am having bill collectors calling me. They are threatening to put on my credit. I no longer have the car; I traded in it. Kelly Grimsley has the car as a trade-in. I called and went up there multiple times. They told me they had already sold the car, but yet the payment was not sent to the bank. I have already made my 1st payment on my new car.

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a car from the business in June of last year. We are on our 6th temp tag. Every time we call there is an excuse why we do not have tags yet. After calling the *** we have found out the title has never been transferred into my name. However, when we call the dealership no one can give us an answer as to why or they just do not answer.

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new car from Kelly Grimsley Auto Group on 05/18/2024, and as of today 3/11/2025 I have not received my license plates or registration. Any attempts to contact them for help are ignored (no one will answer the phone and leaving messages never gets a response, even showing up in person doesn't help).I have already reported them to the Department of Motor Vehicles, as they are legally supposed to have the registration done within 45 days of the sale. I am not currently able to get any assistance, other than being told for weeks at a time that my license plates and registration should be delivered "soon".The DMV told me that the registration hasn't even been submitted to the county yet, which is ILLEGAL! I just want my license plates and registration from them, and I cannot get anyone to help me or even talk to me about the issue for weeks, with dozens of phone calls, emails and other attempts to receive what I am legally owed from this dealership.

    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our Kia ******* on September 1, 2024. We still have not received our license plates. We have called six times inquiring about the plates. We are always told they will have the paperwork completed soon and they will call us back. However, it has been over six months, and we have still not received plates. Not once has anyone called us back. We have even left two messages. To my best understanding, the dealership has not even filed the paperwork. They claim to be backed up because of illness, a computer system glitch, or because of combining stores, just to name a few excuses. The only solution we have been given is to send us new temporary tags. We are on our fourth set of temporary tags. We are concerned because we have been making payments on a vehicle that has not been registered under our name for over six months.

    This business is not BBB accredited.

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