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Business Profile

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United Parcel Service Customer Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for Next day air when I requested to be sent a check from *************************. The day it was due to be at my house was March 13, 2025. When I checked the status on the *** site it said it was delayed and won't be arriving at my house until March 17, 2025. That is not the next business day. When I called about it I was told I would recieve a call back in an hour. It has been over an hour and I haven't received a call back nor can the agent find where I was suppose to recieve a call back. This is not acceptable considering they are not honoring their guarantee on Next day Air delivery.

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is with ***. I paid for a very important package to be delivered via overnight express. I paid for the package in Wednesday Nov *******. In the amount of $35.00. The package was supposed to arrive at my home on Friday Nov 15, 2024, per *** tracking information and from what I was told when I paid the fees. It did not arrive that day. It then gave me a new date of Monday November *******. That failed. Then I spoke to a Manager who stated they guarantee me that the package to be delivered on Tuesday by noon on Nov *******. At noon then they guaranteed by 5:00pm. At 6:14pm Manager stated they dont know where package is or who has it. Manager states they are unable to talk to driver caused hes not answering his phone. At 6:15 pm Manager stated they cant located my home address despite having delivered a package to me about 2 weeks ago. I have lived in my home for over 15yrs and had numerous of packages delivered by *** and Fed-ex. I mad the last called at 4:20pm on Tuesday November *******, caused the Manager ***** would call me when package was to be delivered. I have been in the phone for over 2 hours talking with several people with long periods of hold time, just to file a complaint which they are refusing to do. Although I only paid $35 for the service.the contents of the package is valued than $35.00. It is over $500. In speaking with **** Manager states the package have been lost since Friday but they continued to upload misleading information and began to transfer me to *** located outside of the United States such as Gutemala *****.

United Parcel Service Customer Center is NOT a BBB Accredited Business.

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