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Complaint Details
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Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our closing is being held hostage at the hands of an appraiser on your team. After having to push closing a whole month due to turn around time, the deadline has been missed by 6 days. There was a whole week, 7 days, allowed after appraisal was preformed for the report to be turned in. I don't understand how this is possible when they set their own deadline? This is completely unacceptable and disheartening. Their appraisal report is ALL we lack to close on our house. My lender reached out several times and days later, the appraiser responded with their new deadline of yesterday to have the report turned in. This is no shock, but their report is STILL not completed. We are going to lose $3,000 of our hard earned money because of lack of performance. Sellers are not extending. Order # XXXXXXXBusiness response
11/01/2021
Business Response /* (1000, 6, 2021/10/28) */ This appraisal was completed and provided to the client which ordered the appraisal for your lender on 10/13/2021 which was well before the closing date. You need to contact your lender. This is out of our hands as we have already completed the appraisal by the due date requested by your lender. Consumer Response /* (3000, 8, 2021/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was not completed by the due date whatsoever. I have been in close contact with my lender. Original due date was 10/22 and second due date was 10/27. We finally received on 10/28. I will not go back and forth any more. Your response on order date and dates turned in are completely false. Thanks for finally doing your job.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.