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Business Profile

Apartments

Estancia at Ridgeview Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They fix nothing. There was supposed to fix my bathroom and they made it worse. The entire bathroom counter is bubbled up now. The property manager has never even contacted me regarding this. It's been 2 months I went two days without a shower because the people that came into resurface the bathroom we're so sloppy and ignorant that they didn't even clean up after themselves or fix the shower to where I could use it. I waited two days for maintenance to show up. I constantly have trash in front of my door. We pay for a service to pick up our trash every single day and they don't they never have they pick it up once a week and now I've got my neighbors trash because of the wind all over my front porch. We've got neighbors who constantly allow their dog f**** all over the property it's disgustingly filthy and they don't do anything about it. I have contacted ****** ********************** they have absolutely done zero. I still have blinds coming down My bathroom is still not even close to being complete and it's been 2 months. I can get no help there is no maintenance emergency there is no courtesy officer at least not one that you can reach. There's no way to leave a message on their voicemails. They're even like leaving their phone numbers you have to go through a special system to do that. I put in 17 items for maintenance 2 months ago and nothing but one thing has been done. The buildings are old and they do nothing to clean them The stairwells are marked up with paint of tagging it's disgusting. I'm being completely ignored I have sent multiple emails and now I have to resort to this. I haven't seen the property manager in the two months I've lived here and the eliminated amount of conversation I have had with her she's nothing but rude. She gives you no explanation she takes your money and that's it. Once you're in you get nothing. Not what you pay for. The neighbors constantly trash all over the parking lot and nobody cleans it up.

    Business Response

    Date: 03/06/2023

    We have no record of ******************************* living at Estancia at Ridgeview Ranch Apartments.

Estancia at Ridgeview Ranch is NOT a BBB Accredited Business.

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