Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  formally dispute the derogatory debt reported under my name. This account, referenced as [********], has been improperly reported and unverified, violating both federal and Texas state consumer protection laws.Summary of Legal Violations:1. Failure to Provide Notice Before Reporting Negative Information Per 15 U.S.C. 1681s-2(a)(7)(A)(i), Synerprise Consulting SE was required to notify me before or within 30 days of reporting negative information to credit bureaus. No such notice was provided.2. Failure to Validate Debt Upon Request (FDCPA Section 809)Per 15 U.S.C. 1692g, a debt collector must provide a validation notice within 5 days of the initial communication. I formally requested validation, but no documentation has been provided.3. Failure to Notify Before Reporting to Credit Bureaus Per FDCPA Section 807(1), Synerprise Consulting SE failed to send an initial communication before reporting this derogatory status to the credit bureaus.4. Failure to Provide Properly Mailed Notices (UCC Violation)Required notifications were not sent via certified mail, violating commercial law standards.Each violation of the **** can result in penalties up to $2,500.Texas law allows for additional penalties of $1,000 per violation.Under Texas case law (Heard v. ***** 980 S.W.2d 693, Tex. App.), a creditor who collects its own debts is considered a debt collector under FDCPA.Requested Resolution:1. Immediately remove the derogatory information from my credit reports.2. Provide full debt validation documentation (including proof of notice and creditor details).3. If you cannot verify the debt in compliance with all laws, permanently delete the account from *******, ********, and ********** This dispute is being submitted in accordance with my rights under the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). Any further reporting of this unverified debt will be considered willful noncompliance, subject to additional penalties.

  Business Response

  Date: 02/12/2025

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified that the amount owed is correct.  The consumer's insurance processed and the remaining balance was applied to their deductible and coinsurance.  The validation notice was mailed to the consumer on 2-3-2023, please see attached for a copy of that letter and an affidavit confirming it was mailed out.  We are in compliance with Federal, State and credit reporting laws regarding this matter.    

  Customer Answer

  Date: 02/12/2025

  I am rejecting this response because:   The affidavit uploaded has warning that it can't map social security number and i never received the letter in the mail. I also believe am not liable for this debt with ************************. I do not have a contract with SYNERPRISE CONSULTING SERVICES. They did not provide me with the original contract as i requested. I did not give consent to this health care facility to give my medical data to SYNERPRISE CONSULTING SERVICES.

  Business Response

  Date: 02/12/2025

  The letter was mailed out and we didn't receive mail return, we can only assume that the letter was delivered.  We also mailed out notices on 6-12-23, 9-20-23 and attempted to reach the consumer by phone.  A copy of the signed release can be requested from the facility, ************ for Minimally Invasive Surgery.     

  Customer Answer

  Date: 02/12/2025

  I am rejecting this response because: 

  I am not liable for this debt with ************************. I do not have a contract with SYNERPRISE CONSULTING SERVICES. They did not provide me with the original contract as i requested.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SYNERPRISE CONSULTING has put a collection on my credit report for $711. I have not had any medical bills going to collections and don't know why this is on my credit report. It's a violation of HIPPA and I haven't seen a bill for this $711. Please delete this from my credit report.

  Business Response

  Date: 10/09/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  The validation notice was sent by Synerprise on 9-22-22, we did not receive mail return and the address given to the BBB is a match for what we have on file.  The creditor also sends multiple invoices before placing accounts with our office.  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SYNERPRISE CONSULTING SERVICES ***************************************** ************** ACCOUNT# ********************* U.S. Code ***** - False or misleading representations Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between THE ORIGINAL CREDITOR, notarized and sworn under penalty and perjury for SYNERPRISE CONSULTING SERVICES ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I dont believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address.I have uploaded a copy of my ID showing my mailing address

  Business Response

  Date: 09/20/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor, ************************* that the amount owed is correct. A copy of the consumer's signed release can be requested from the facility, ********************** North Cypress.  The dates of service in question are from 4-28-22 and 6-14-22.  Itemized statements were mailed to the consumer from the creditor.  Validation notices were mailed out from Synerprise Consulting Services on 12-1-22 and no mail return was received. 

  Customer Answer

  Date: 09/20/2024

  I am rejecting this response because:   

  I asked that you provide proof of this alleged debt you claim that I owe. I asked for you to specifically send me the original application, contract, note, or other instrument bearing my signature that you have..  I didn't ask for itemized statements from the company. Failing that, the items must be deleted from the report as soon as possible. If you fail to due so i will file complaint with the *********************** and the *** due to willful non-compliance of failing to provide information i requested for originally. I will also be seeking $1,000 per violation.

  Business Response

  Date: 09/20/2024

  The signed release that the consumer is requesting can be requested from the facility where the services were provided, ********************** North Cypress.  The address we have on file at the time the letters were sent out matches what was submitted to the BBB by the consumer.  We disagree that any of the alleged violations have occurred and have complied with federal, state and local laws concerning this matter.  

  Customer Answer

  Date: 09/20/2024

  I am rejecting this response because:   

  Please consider this letter a formal request for validation and verification of the alleged debt, as per my rights under the Fair Debt Collection Practices Act (FDCPA), 15 USC 1692g. I hereby dispute the entirety of this debt and request full validation as outlined by federal law. Under 15 USC 1692g(b), you are required to cease all collection activity until you provide proper validation of this debt. The law stipulates that you must provide evidence that substantiates the validity of this debt, including but not limited to: 1. A complete account history, showing the original creditor, all charges, payments, and interest applied. 2. A copy of the original signed contract or purchase agreement that gives rise to the alleged debt. 3. Verification that you are legally authorized to collect this debt in my state, as well as documentation of your legal standing to collect this debt on behalf of the original creditor. 4. Proof that the debt is within the statute of limitations for collection in my state. Failure to provide the requested documentation will be regarded as your inability to validate this debt, and under ****** *. *******, 745 N.E.2d 862 (Ind. App. 2001), the court held that an unvalidated debt is unenforceable and should be immediately removed from any credit reporting agencies. Additionally, under 15 USC 1692e, the law prohibits the use of any false, deceptive, or misleading representations in connection with the collection of any debt. Any further attempts to collect an unvalidated debt, including the continued reporting of this debt to credit bureaus, would be considered a direct violation of this statute.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out after noticing that you are reporting inaccurate information on my credit report and that you keep verifying this account when it's clearly incorrect. This letter is my DEMAND to validate this account:********************* Account Number: ******* Please provide me with the following:(1). Full accounting for this ***********. Copy of the assignment of purchase from the creditor (3). Every charge and what was purchased, fee, payment, credit, interest (4). How you calculated what you claim I owe (5). (Fields *. ****** Law Firm - ******* V Arrow Financial Services)(6). Full chain of assignments from charge off to present (7). Proof that you own the debt with full clear title (8). Proof that you were on the original contract (73 Am ** sect. 93) & **************** *********************)If you can't provide me with sufficient proof as listed above, then you must delete this account from my credit reports ASAP. On 7/31/2024, I sent this letter to *** who is reporting a debt the cannot validate. *** response stated they have not been able to confirm the authenticity of this account still. I have yet to receive proof. Instead on 8/16/2024 *** provided this statement in their response *** has contacted the credit bureaus, with which we do business, with its request to place our listing of account ******** TSIM on your credit profile in a disputed status. *** cannot affect a change to how the creditor or any other company may have listed the above account on your credit profile.While we have complied with federal law, factors beyond our control may prohibit us from confirming or denying the presence of inaccurate information within the time frame prescribed by state law. We may not have sufficient time to complete an investigation of the alleged inaccuracy.This does not suffice, this account shouldnt be on my credit report unvalidated! This is a violation of my consumer rights and I want this account removed from my credit reports immediately

  Business Response

  Date: 09/18/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  The complaint is in reference to an account with **********, which is a separate entity from our office and not related to anything we have in our office. If there is anything else you need, please let us know.  

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm receiving a bill from Synerprise Consulting Services, for a medical procedure 17 months ago. I paid the $50 copay 15 months ago via the original vendor's website, but have received numerous billing reminders since then about the balance remaining unpaid. Each time, I have contacted billing for Progressive Radiology in good faith, and have been told that I have a ZERO BALANCE. More than a year later, there is still a ZERO BALANCE, but this collection agency is seeking payment.

  Business Response

  Date: 09/18/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have been unable to verify the payment with the creditor.  We will stop all collection activity on the account until we have verified that the payment was made or not made.  Thank you for bringing this matter to our attention and please let us know if you need anything else. 

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reported a medical bill to Equifax without my knowledge. They have no signatures from me. No contact with me. They simply just posted to my credit and it needs to be removed. I also filed a claim with Equifax.

  Business Response

  Date: 08/26/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is correct and is the coinsurance amount per the patient's insurance company.  A copy of the signed release can be requested from the facility, ******************************** in ******, ***  

  Customer Answer

  Date: 08/26/2024

  I am rejecting this response because:   
  the debt collectors have never provided a debt validation letter or communication that the debt would be reported to Equifax. 

  Business Response

  Date: 08/26/2024

  A validation notice was sent out to the consumer on 2-20-24 and was confirmed with our letter vendor.  We are not required to notify the consumer that this may impact their credit report in the validation notice. 

• Initial Complaint

  Date:06/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basis for my dispute Synerprise Consulting SVS,*********************, Owner,SYNERPRISE CONSULTING SE ,17429571,$723 - was required to notify me prior to 03/26/2023, or no later than 30 days after. SYNERPRISE CONSULTING SE failed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 03/26/2023, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, SYNERPRISE CONSULTING SE " failed to give me my ************** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809, which is $1000 per violation and the state of Tx allows treble damages.Under 809. Validations of date and Mini-******* under Section 807(1)Synerprise Consulting SVS,*********************, Owner failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the ***** I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the **** and that my state attorney general can also enforce this with a $1000 penalty as well.I attached a copy of the law and the actual document from the federal reserve SYNERPRISE CONSULTING SE is held liable as well for defamation and in the state of Tx a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. Heard 980 S.W.2d693(Tex.App-San ******* 1989 reh.den.) citing ************************** 936 S.W.2d 654(Tex.App-****** 1996 writ dism'd w.o.j.)

  Business Response

  Date: 06/10/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  Per the consumer's request, we have since canceled this matter out of our office.  A request has also been made to have this matter removed and deleted from the three major credit bureaus. 

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my collection debt of $1,142 on 04/19/24 at around 10:20 am, and the representative ****, stated he would email me the information to send to the ************* for a pay for delete for my collections. I waited about 30 minutes and I did not receive an email. I called back and spoke to **** again and he stated it takes sometimes up to ***** hours to receive this email. I have now waited about a month for this email and still have not received it. This is very discouraging since I paid the full amount, and did not receive any confirmation for a pay for delete. I hope this can be resolved soon.

  Business Response

  Date: 05/22/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We show a letter was emailed to to the email address provided on 4-23-24 and verified that it was sent out.  Please see attached for a paid in full letter from our office stating that a request has been made to have this removed from the credit bureaus.  The three major credit bureaus were updated of this payment on 5-10-24.  Complete removal and deletion from the credit bureaus can take ***** days, but are usually updated much sooner.  I would expect this matter to be removed and deleted by now, but you would need to confirm with them directly.  Please be advised that third party applications, such as Credit Karma, may be delayed and not have up to date information. Please let us know if you need anything else.  

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Synerprise counceling services has taken $50 out of my account on March 5, 24, Feb 5, 24, Dec 5, 23, Nov 5, 23 (2 times) , Sept 5, 23 and June 5, 23. I've only talked to a counselor one time in the last two years and have never received and form of billing from this company. Is there a way to get my money back? I've seen that most people don't get their money back simply because they say they aren't wrong. Please help.

  Business Response

  Date: 03/11/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  To date, we are showing a total of six payments, $50 each, have been made to our office totaling $300 in payments.  The payments were deposited by our office on the following dates: 6-9-23 for $50, 9-11-23 for $50, 11-9-23 for $50, 11-9-23 for $50, 12-12-23 for $50 and on 2-19-24 for $50.  The consumer has an account in our office owed to NPH Anesthesia of **** from date of service 11-3-22.  The current balance in our office is down to $135.26.  Please feel free to contact our office with any concerns or questions at ************ using account # ********.  If there is proof of any missing payments deposited by Synerprise Consulting Services, Inc., please submit them for review.    

• Initial Complaint

  Date:01/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *** ********* partners. I do not have a contract with Synerprise Consulting. they did not provide me with the original contract as requested.

  Customer Answer

  Date: 01/23/2024

  I do not have additional information. I have no signed contract. I have no communication with them whatsoever.

  Business Response

  Date: 02/06/2024

  Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified with the creditor that the amount owed is accurate.  A copy of the signed release can be requested from the facility, *********************.