Reviews

Review Details

• Review fromWilliam N

  Date: 08/19/2024

  1 star

  William N

  Date: 08/19/2024

  I have been with Connection Wellness Group for over a year. It was a good company until it was under new management. They have over charged me 4 times even when I had a credit. Plus, they charged me when I did not even have any appointment because the counselor had an emergancy meeting with their boss. They are unorganized. I am a military veteran and this has been a bad experience for me.

  Connections Wellness Group

  Date: 04/07/2025

  Thank you for trusting us with your care. I'm sorry to hear that you have a bad experience with us. I have reviewed your account and there is no evidence of you being over charged. There is also no charge for a no show or late cancellation on your ledger. I would be happy to deliver a full summary of your ledger with itemized details to clear up any unresolved issues around the cost of care. I can assure you that everything is above board.

• Review fromKelly R

  Date: 04/23/2024

  1 star

  Kelly R

  Date: 04/23/2024

  I am appalled at the operations and treatment of patients with this company, if I could give negative stars I would. We scheduled a telehealth appt for my daughter, my husband filled out all the paperwork ahead of time and the morning of we were told $0 was our portion because we have mental health benefits. However at the time of the appt the provider told her that she couldn't be seen because there was no paperwork and our insurance didn't cover it. We called the next day to find out what was going on and they said the paperwork wasn't completed but it said it was on our side and when asked how were we to know they wouldn't answer. As far as the benefits they still wont return our call because they once again screwed up. At this point we're going somewhere else. To many mistakes in to short of time, we just can't trust them.

  Connections Wellness Group

  Date: 04/07/2025

  I regret that you had a negative experience with us last year. Under new management, we have significantly improved our triage processes to streamline access to care and improve cross functional departments' communications.

• Review fromAshley S

  Date: 12/17/2023

  1 star

  Ashley S

  Date: 12/17/2023

  I have been a patient at connections since 2021 and up until know have been pleased with the services provided! I went through their PHP program, see one of their psychiatrists and saw one of their dieticians for treatment of an eating disorder. Well a week and a half ago, connections decided to lay off all of their dieticians with no notice to them or their clients. They laid them off on a Friday and that was their last day, all appointments were canceled and that was it. Ive also been told they laid off most of the virtual therapists and there are other lay offs on the way. This is client abandonment. We didnt get a chance for one more session to wrap up or figure out a treatment plan. This has affected hundreds if not thousands of patients and I hope there are repercussions for this poor business decision.

  Connections Wellness Group

  Date: 12/26/2023

  ****************. Thank you for taking the time to provide us with this feedback. Were sorry to hear about your experience. Were committed to helping all patients. We do still offer psychiatry, medication management, and counseling/therapy services. We will reach out via the email you provided to see if you would like to schedule an appointment with a psychiatrist as well as to provide additional options for local dietician services.

• Review fromAshley B

  Date: 07/04/2023

  1 star

  Ashley B

  Date: 07/04/2023

  I've met some of the best practitioners here, but I have never seen another business that was so completely disorganized. They're constantly changing SOMETHING and it always causes some sort of problem. I've had sessions canceled without reason or notice, and I've had sessions delayed because of technical malfunctions. While their in-office staff normally try their best, it seems like they're constantly rotating through new people. The absolute worst part of this company is their billing department. At the beginning of the year, they removed my debit card from my file without notice, then months later sent me a bill for nearly 600 dollars. When I called to speak with billing, I was always forwarded to voice-mail. Whenever I left a voice-mail, there was no follow up. I finally got a payment plan set up online which was going well, until last week. They charged my card for three HUNDRED dollars without authorization and, of course, the billing ***** has still been unreachable. The kicker is the money wasn't even listed in my online account, so they essentially stole $300 from me just to line the company pocket. My situation is not a one-off either; I have friends and family who are patients here and we've all been screwed by the billing department one way or the other.TLDR; the therapists I've met have been fantastic. If you have anxiety, depression or anything else that can be triggered by financial stress, this is not the **************.

  Connections Wellness Group

  Date: 07/06/2023

  Hi ******! Thank you for this feedback. We're so happy to hear you found the help you were looking for with our clinical team. We're also saddened to read of your experience regarding the patient portal and the billing component of our organization. I'd love an opportunity to connect directly with you to make this right. Would you be open to contacting us? ******************************************* We would value the opportunity to connect with you!

• Review fromIeshia K

  Date: 07/01/2022

  5 stars

  Ieshia K

  Date: 07/01/2022

  I began my career at Connections as a graduate Psychiatric Nurse Practitioner. Connections and their collaborative, team approach has allowed me to excel and grow as a brand-new provider! I

  Connections Wellness Group

  Date: 04/07/2025

  Thank you for your dedication to the lives we serve!