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Business Profile

CPR Certification

American Academy of CPR & First Aid, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Academy of CPR & First Aid, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Academy of CPR & First Aid, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took the Adult CPR and First Aid courses on 6/20/2024. I paid it thru company's credit card. The site does not have any option to print out the certificates and invoices. I am running out of time in pursuing an assistance to send the link to print invoices and certificates. My company needs the certificates and invoices today as part of our Plan of Correction. I have been sending them emails and fax to help but no one contacted me. They do not put their contact number in their site which you can obviously do not want to address customer's complaints. There is no option to even print the invoices. I think AA of CPR and First Aid are just reckless and trying to scam more little dollar to get a printed certificate and an invoice.

      Business Response

      Date: 06/24/2024

      Dear ***/*****,
      We have addressed the query from "*********************" regarding the download of her certification on Support Ticket #******. The ticket was raised from the email address ******************** where "*********************" paid for the certification for passing the Adult CPR exam.

      Upon investigation, we did not find any First Aid Certification purchased under this account. However, we discovered that "*********************" has created two separate accounts with us using different email addresses:
      ******************* - Adult CPR Certification was purchased under this account.
      ****************** - First Aid Certification was purchased under this account.

      This discrepancy is the reason "*********************" is unable to see the First Aid Certification under the email address *******************.
      For your reference, we have attached both certificates for which "*********************" has paid.

      We have also emailed same certificates to "*********************"

    • Initial Complaint

      Date:09/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an online course for CPR recertification. After finishing the course I realized the course name was misleading and I did not have the course I needed to satisfy my requirements. I then took the correct course and paid again. I emailed explaining the situation and I initially they said they would refund or change the incorrect course to the correct one. I told them I wanted the refund. Since then they have to stopped trying to help. I have asked for a manager to call me, but that request was ignored by them. The $19.99 for the incorrect course needs to be refunded. It was a simple mistake that should have already been corrected before getting to this point. Also, they did try to say that I didn't purchase two courses, even after I sent the receipts ok and sent them the charges on my credit card. I attached all of those screen shots to this complaint.

      Business Response

      Date: 11/08/2022

      Business Response /* (1000, 5, 2022/09/14) */ Dear BBB We have already issued refund on Mon 12 Sep as per request raised by ***** ****** on Sat 10th Sep. We have attached the proof of refund which was initiated on Monday. Consumer Response /* (3000, 7, 2022/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did get the refund, but not without a hassle from this company. They kept closing my case, they refused to let me speak to a manager, and just kept talking in circles. I had to use the BBB and tell them I am disputing the charge with my credit card company so they would actually listen to what I was telling them. It is the last time I'm using their services. Business Response /* (4000, 9, 2022/09/16) */ Dear ***** ******, We apologize the inconvenience you were facing with us. Actually as per email communication we got bit confused by understanding you need to swipe the courses because you have purchased wrong one. In actual if this things happens we just check whether or not person passed ******* course which he/she actually needed. If yes then we can swipe under the same invoice with out any extra payment. But you paid for another course as well so we didn't had any swipe option other than Refunding first transaction so after billing department approval we have issued your refund. Once again sorry for the inconvenience, if you have any more questions or queries please contact directly at *******@aacprfirstaid.com we will replay you back.

    • Initial Complaint

      Date:05/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid 14.99 and have not received any cards, now there asking for 5.99 plus tax for replacement cards again it was there mistake in not sending the cards at all, even after they made a mistake in spelling my name

      Business Response

      Date: 07/06/2022

      Business Response /* (1000, 5, 2022/05/27) */ Dear ****** ******* We have already corrected your name on your account. We have attached your certifications here as a proof which shows your corrected name. You have paid $14.99 for "by print option" only this means you can just download certificates from your account but not receive certificates By Mail at your address. If you need your certification to be mailed then you need to pay for "Replacement Card/Mail" where you can select all the certifications to be mailed, please find detailed pricing information below : First - Wallet card in mail = $5.99 and any additional wallet card in mail cost = $0.99 First - Wall certificate in mail = $6.99 and any additional wall certifications by mail = $1.99 Both Wallet card and Wall certificate in mail = $7.99 Once user made payment has been processed then we would send your certification by mail. As we can see you have paid $14.99 (05/15/2022) and $5.99 (05/26/2022) for certificate replacement. So according to 26th MAY 2022, transaction we have already processed your certificates By Mail. If you have any more question you can email me at [email protected]. For more details you can see our Faq's or our policies. https://www.onlinecprcertification.net/privacypolicies.php https://www.onlinecprcertification.net/termsandservices.php https://www.onlinecprcertification.net/refundpolicies.php https://www.onlinecprcertification.net/frequentlyaskedquestiononlinecprcertification.php Thanks & Regards Richard W.

    American Academy of CPR & First Aid, Inc. is BBB Accredited.

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