31 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Charlene M
1 star06/08/2024
Stay away they will rob you I am trying to cancel my services and they are taking money from me left and right. I only have heat with them. Final bill for eight days no usage and they charged me $32.18. Took them 21 days to cash my previous check and they charged a $10.00 late fee. Stay away from Stream unless you just like to hand out money for nothing.Review from AA J
1 star04/11/2024
WORST COMPANY EVER!! I relocated and my apt is 575 sq feet. Every bill was $300 or more for electricity! I AM RARELY home! I have 2 jobs. Switched companies and my bills have been less than $90 each time! And then they have the nerve to send me a FINAL NOTICE saying I owe $700. I will be making a formal complaint with the ************************** FRUAD FRUAD FRAUD!! This company is a TOTAL SCAM!! RUN AND RUN FAST!! They should be out of business!!Review from Lisa T
1 star01/22/2024
I have been a customer for years and decided to try average billing. I decided to leave and I got hit with a $657.52 bill to pay on Feb 2, received the bill on Jan 22. I'm like this is freaking outrageous...I can see paying the early termination fee but it's an adjustment fee. .. wow.. I will never go back to this company nor recommend u all to anyone! This is just crazy!!Review from Amelia G
1 star10/05/2023
I just got told by agent i would be charged disconnect service charge although i just made a payment because the notice would be generated today although i made payment today. Their fees are ridiculous!Review from Miami Y
1 star10/03/2023
This is the worst electricity company I have ever dealt with, they will lie to you about additional savings while signing you up for things you didn't ask for. Their average billing is a complete scam my final bill was $1,200 after switching to another company. I will be reporting them the ****************** for fraud.Review from Ken P
1 star08/29/2023
This is by far the worse electric provider in *******. They have cancelled my services on two separate occasions before the due date. My service gets disconnected and I have to pay more to have it turned back on. If they're doing this to me, there doing this to other people as well. Unethical, unprofessional and unlawful people who know exactly what they are doing; turning off services before they're due and making people pay more to have it restored.Review from Erick W
1 star08/24/2023
Ive been with this company for over 10 years all I needed was an extension until 6 September they are so unconsidering they want to charge you for an extension now and it used to not be like that they dont care that my family would be in the heat and would have died I would suggest no one take this company they have no compassion theyre only concerned about moneyReview from Taneesha P
1 star08/03/2023
Stream energy is HORRIBLE don't ever do business with them. The customer ********************** is horrible and they are clueless how to help you on your accountReview from Max P
1 star05/18/2023
They give you two weeks to pay your bill and if you are late for a day - all h*** breaks loose...Once you are late with a payment even for a day, they will put a $10 late fee on you and send you a letter in the middle of the billing cycle and if you dont pay their $10 late charge immediately, they will put another $10 late charge, and then send you an intent to disconnect letter for which they will charge another $10. This is ridiculous and on a boarder with harassment. I will disconnect from them as soon as my contract is over!Review from Melvin G
1 star05/04/2023
Stream is the worst energy company Ive ever dealt with. I will never ever use them again. I call in to make a payment. The customer representative took the wrong amount. . It was noted on the log that she made an mistake. They said that the payment would be refunded and correct amount would be posted. I called every day and spoke with different rep. I got lies every day like no one knew what was going on. So eventually I talked to a supervisor who said I should be receiving my refund in 3-5 days. Ok. Called back on 5th day and couldnt tell me anything. Called on 6th day it will be today. Called on 7th day. Supervisor said they cant do refund and I need to contact my institution. I could have done that from day one. But they said they will fix it. Now my rent is due and its not covered. They offer me 24 dollars credit. But my late rent cost me ******. Then they made me feel like it was my fault that their agent screwed up. I was lied to every day. Please do not use stream.
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