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Business Profile

Engine Parts

Jasper Automotives LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engine Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a motor from this ******** business. I spent 1800.00 and they said the motor was destroyed while being delivered to me but has been since March and have not been issued a refund. This is fraud plain and simple and by the complaints and reviews this is a problem that has been occurring daily.

  • Initial Complaint

    Date:05/12/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1,375 for a used transmission. I was strung along for a month by a Jasper Automotive rep, Alex C*******, with respect to ordering, shipping and tracking. Ultimately, I demanded proof that the transmission had been ordered and Alex responded that Jasper could not locate a carrier and that I would receive a refund, which suggests to me that there never was a transmission. I have waited five business days and have not received my refund. I have challenged the payment with my credit card company.

  • Initial Complaint

    Date:04/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a used engine.After sale, I leave messages, email, texts for a receipt and tracking number for the engine and received nothing but a HUGE runaround. They keep saying they'll get it for me, but nothing happens. I have an appointment with my mechanic and may have to cancel if they ripped me off. If you need more info, let me know.

    Business Response

    Date: 06/15/2022

    Business Response /* (1000, 7, 2022/05/04) */ Dear *******, We have tried to explain you the complete situation with respect to the held funds by Stripe. 1. We have not received your payments from stripe and the amount was not settled on either side of the parties. 2.Our Funds have been held in reserve and we are not able to accommodate the purchase order as discussed already over the telephone At this Point we would have to wait until stripe settles the funds or allow us to write for requesting the same. We have also raised a Complaint on Stripe and the Complaint Number is attached thereof :: XXXXXXXX Please be rest assured as promised - your money is safe and we will get is sorted soon. In case you need additional Information and proofs to prove my explanation - please ask them - I will be glad to share them with you asap Thankyou ! Consumer Response /* (3000, 9, 2022/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My bank credited me the 2 amounts I paid Jasper Automotives, LLC. I consider the matter closed with me.

Jasper Automotives LLC is NOT a BBB Accredited Business.

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