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Business Profile

Family Services

Assistance Center of Collin County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised to be assist with my rent and then they said a check was sent out and never received then they said I could not get the payment now . This is not the way to conduct business . They need to update rules and policies and not abuse people coming in to get assistance .

    Customer Answer

    Date: 10/05/2024

    Y resolved issue thank you 

    Customer Answer

    Date: 10/10/2024

    Dear ****** *****,



    Please be advised your payment of check ********** in the amount of ******* for unit 350-6204 has been flagged by your bank as NSF.  Please contact the leasing office for re-payment details. Please note this is an automated email and you may receive additional communication from management.  
    This is what was sent to me so this is not resolved

Assistance Center of Collin County is NOT a BBB Accredited Business.

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