ComplaintsforFrito Lay, Inc.
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Complaint Details
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Initial Complaint
05/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought 15 cases of chips from samsclub, the classic lays potato chips, 1 oz. Bags with 50 per box. Most of the boxes had either bags of chips that were flat, meaning without any air in them or busted bags with chips all over the box. I called lays to tell them the issue, which of course you guys advertise all over the box and each bag, how its guaranteed fresh or your money back. They told me to email them a receipt which I did and they would get back to me. After 2 weeks without hearing from them, I received 3 coupons in the mail for $4.99 off my next purchase. Are you kidding me or something? I spent a few hundred dollars on this purchase for an event and this is what I get back when you guys advertise money back guaranteed! Which usually means MONEY!!! NOT A FEW COUPONS FOR 4 BUCKS!!! You guys should be ashamed of yourselves for sending me such a disgraceful way of payment for such a company like you guys!!!Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Late January, I purchased a new Frito Lay product as part of a SuperBowl promotion. It was without a doubt the worst snack product I've ever tasted. I threw the bag out and contacted Frito Lay about my dissatisfaction. They were kind enough to send me a voucher for a free Frito Lay product. That is where the problem stems from. The certificate was good for $5. The product I purchased was $6.50. In addition, as part of a medically monitored diet, a lot of my shopping is done online to comply, meaning I don't get to the grocery store even monthly. When I did attempt to use the voucher, I noticed it expired in April, which put an unreasonably short window on redemption. I am going to make two request of Frito Lay and I hope they honor both. 1) I would like to request two replacement certificates as the single certificate did not cover my loss. 2) I would also like to request that the replacement certificate have a minimum of a 6 month expiration. 12 would be idealBusiness response
05/13/2024
LVM for consumer that we received his BBB complaint and we have processed additional coupons to be sent to consumer.
Thanks!
****
Product Specialist
Customer response
05/13/2024
I have received word from ******* that they are accepting my request, and accept this resolution.Initial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a 4.5 oz. bag, that only had a 1/4 oz. in the bag.Business response
03/08/2024
Spoke with consumer, sending replacement coupons. Case has been resolved in our office.
Thanks!
***** - Product Specialist
Initial Complaint
02/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I Am an independent convenience store owner in ******** ******** my customer account # is ********* was notified by the sales district leader (******************* ph. *********** that they are going to stop delivering product to my store after 20 year because i am to small of business now and they will not deliver any longer which i felt that the Frito lays had some kind of prejudice and racism against small business owner I've reached out to Frito lay customer service but they were too rude to help and listen ,so I am asking Frito lays to put us back in their route again because our product shelf has been empty at least 8 month and this isn't the first time it happensBusiness response
03/08/2024
We have forwarded this concern to the **************** for further handling.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bought 2 bags of there Smart Foof White ******* Popcorn and1/3 of the bag was popcorn crumbs and ther was no flavor. I paid **** for 2 bags of crumbs and no flavor. Want a refund.Business response
02/16/2024
Hello,
Thank you for contacting us. I'm sorry you had a negative experience with Smartfood White ******* Popcorn and sincerely apologize for the inconvenience and disappointment this caused. We are mailing a form of replacement to you which should arrive in ***** business days.
In every aspect of our business, consumer satisfaction is our ultimate goal. For that reason, I'm glad that you got in touch with us and will share your experience with our Quality Team.
If you have any further questions or concerns, please call toll free at ************** Monday through Friday between 9:00 am and 4:30 pm Central Standard Time.
Thanks again for reaching out to us. We truly value your loyalty and your business!
Best Regards,
Team PepsiCo
PepsiCo Consumer ExperienceCustomer response
02/16/2024
I have reviewed the business response and accept this resolution as long as they follow threwInitial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife bought a bag of Frito lays scoops and there was a what looked like a suture. I don't know what it could be. It's too thick to be a human hair. All I know it made her violent sick to her stomach.Customer response
02/12/2024
This is the first time I have heard from you about the Frito Lays incident.
Funny how this is being closed without even talking to me.
Business response
02/26/2024
Contact has been made with consumer's wife ******* and we are investigating the matter.
Thanks!
*****
Product Specialist
Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This is the second time Ive purchased a box of the *********************************************************************************************************************** the box! Theyre not cheap and dont come with many of each in the variety ! Mind blowing to pay almost 20$ on chips and have multiple busted open bags. 3 the first time about a month and a half ago and 2 this go around.Business response
10/25/2023
Contacted consumer and voicemail was full and I could not leave a message. Sent consumer an email requesting a callback. Will provide resolution update after speaking with the consumer. -************** Product ******************Business response
10/31/2023
Consumer returned my call and I apologized for the experience that she had with our product
Resolved the consumer complaint by offering coupons and vouchers
Consumer accepted the offer and the *** package has been processed to consumer
Case is settled and closed in our office as of Tuesday, October 31, 2023Initial Complaint
10/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought potato chips that were stale from ************Business response
10/03/2023
Hello,
Consumers complaint has been addressed. We have sent a resolution.
Kind regards,
Business response
10/03/2023
Hello,
Consumers complaint has been addressed. We have sent a resolution.
Kind regards,
Initial Complaint
10/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Chips were overseasoned in 2 bags to the point they were inedible. The 5 bags previous had almost no seasoning at all. When I called about it they did offer to replace 2 bags but I feel the public should be aware of this practice and policy of frito lay.Business response
10/23/2023
Spoke with consumer to acknowledge that we received the complaint from the BBB and we will share his feedback with our senior management team
Consumer said okay and thank you.
*****
Product Specialist
PepsiCo/Frito Lay
Initial Complaint
07/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a bag of Doritos Nacho Cheese on 6/22/23 @ ******************************. On 7/17/23 I was finishing eating the remaining crumbs when I bit into something hard. I removed it from my mouth and it was a piece of glass approx. 3/4" square x 1/4" thick. I placed a complaint on the Doritos website on that same day. No response as of yet. Attached are pictures of the bar code from the bag and a picture of the piece of glass. Don't want this to go without informing Frito- Lay of this issueBusiness response
07/25/2023
On 07/19/2023 an email was received from the consumer and our Frito Lay email team processed coupons that were sent to the consumer. This case has now been transferred to the Frito Lay ***************************** and a Product Specialist will contact the consumer directly for additional follow up to this BBB complaint
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Contact Information
Business hours
Today,9:00 AM - 4:30 PM
| MMonday | 9:00 AM - 4:30 PM |
|---|---|
| TTuesday | 9:00 AM - 4:30 PM |
| WWednesday | 9:00 AM - 4:30 PM |
| ThThursday | 9:00 AM - 4:30 PM |
| FFriday | 9:00 AM - 4:30 PM |
| SaSaturday | 9:00 AM - 4:30 PM |
| SuSunday | 9:00 AM - 4:30 PM |
Customer Complaints Summary
41 total complaints in the last 3 years.
12 complaints closed in the last 12 months.