ComplaintsforFrito Lay, Inc.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I emailed this company days ago no response regarding their horrible chips that I purchased 1. From Walmart 2. Convenience stores. Their flavor tgst they've added a weird taste to the cheetos which 1. Taste horrible 2. Made me sick and I'm expecting . And 3. Wasted my money.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased chips and in the box we did not get what was on the box quantity this is unacceptable example it says 4 sour cream lays we got 11 sour cream. 8 wavy but we have 12 wavy 6 bbq but instead 3 6 classic but only have 1 6 salty vinegar but only have 2

  Business response

  04/28/2022

  Business Response /* (1000, 5, 2022/04/05) */ Thank you for speaking with me about your experience with Frito-Lay Variety Mix Multi-Pack 30 cube. We sincerely apologize for any inconvenience you may have experienced, and hope you will enjoy the gift card being mailed to you. This will arrive via UPS within the next two business days. Should you have any questions, please contact me at ************** Monday through Friday between 9:00 a.m. and 4:00 p.m. Central Standard Time. **** Consumer Response /* (2000, 7, 2022/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) thank you ***** it was a pleasure speaking with you

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  FALSE ADVERTSING!! Frito Lay DOES NOT honor their money back guarantee as stated and printed on ALL the packaging of their Frito Lay chips. I have called, emailed, text, IM'd on social media dozens of times to Frito Lay and Pepsi Co to invoke the money back "GUARANTEED FRESH ... or this snack is on us" printed on the bag. Paid $10.69 at Walmart for UPC: XXXXXXXXXXXX AcBP13340101 JAN25 2022 Family Fun Mix 18 Variety pack chips, but the product was NOT fresh and tasted funny even though opened before freshness date printed on bag &(JAN 25 2022). Called 800-352-4477 several times and on hold for several minutes, and when its answered the phone disconnects when a number is pressed. I have filled out numerous webforms and sent emails to them over the past three months, and they have not responded to attempts to chat on FB and Twitter either. I want the purchased price of $10.69 refunded and money back guarantee honored as displayed on their websites!

  Business response

  05/18/2022

  Business Response /* (1000, 7, 2022/04/14) */ Thank you for alerting us of the issues within this multi-pack box. We apologize you haven't been able to reach us. We have searched our data base and could not find your emails, nor the social media tags. We would like to speak with you regarding this complaint, and have been unsuccessful in our attempts as the phone number provided in this case is not valid. We have sent an email to the one provided in this case, but have not received a reply. The email was sent on April 8, 2022 at 4:46pm CST with another follow up on April 11, 2022 at 8:46am CST. Please feel free to contact us at 877-789-8456 Monday-Friday 9am-4pm CST. Please use case #XXXXXXXX. All the Best, Frito Lay Consumer Experience

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a nacho cheese bag of chips. In the bag was a huge chunk of seasoning? I tried to contact frito on 2/15 and have had no response to my inquiry

  Business response

  02/25/2022

  Thank you for speaking with me about your experience with ******************** 14-1/2 oz.
  
  We sincerely apologize for any inconvenience you may have experienced and hope you will enjoy the enclosed coupons and gift card. We consider you a valued consumer and hope our future actions will win back your trust in our products.
  
  -Product Quality *********** ****

  Customer response

  02/28/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Frito-Lay have forced their employees to work over time and decided not to pay them. It's like total slave labor. They need to fix the payroll issues or there will be lawsuits. They treat their employees like slaves.

  Business response

  02/22/2022

  This complaint has been sent to our ************************* for further investigation and handling.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Hello, I won a prize in the Frito Lay/Pepsi "Let's Summer!" sweepstakes on Wed, June 9th, 2021, at 9:56am. The prize was a 10.00 gift card to Spotify. In the attached confirmation email, it says that I should expect to receive my prize within 8-10 weeks after the promotion conclusion. I have not received my prize. I have contacted them 4 times, the latest being Jan. 24, 2021, and I have attached my inquiry to PrizeLogic as well. I NEVER HEARD BACK FROM THEM, EVER. Can you help me get this delivered to me please? I have been unsuccessful. Thank you.

  Business response

  03/23/2022

  Consumer Response /* (2000, 14, 2022/03/10) */ Hello, My complaint was resolved vis their promotion company after you notified them. I received my prize. Thank you. *******

• Initial Complaint

  11/30/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  It's been probably about two months that they haven't came to give us service our shelves have been empty since. We are a business trying to get them to come out to fill our shelves again this isn't the first time I've made a complaint either but I guess it just doesn't matter to them anymore.

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/12/01) */ Your complaint has been forwarded to the sales team for further handling.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I summited a flavor to there contest, which i have proof, ( DO US A FLAVOR), and now i see the flavor on there product line. I wrote to ask about it to customer service and Chris B******** told me that what it comes down to is part of Frito Lay is not Frito Lay. i really don't understand this. Is frito Lay - frito lay?

  Business response

  01/31/2022

  Business Response /* (1000, 7, 2021/11/29) */ Your complaint has been forwarded to our Marketing and Promotions teams for further investigating and handling.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  STORE ID (CIS #) ************************ I have a small vending company and went to www.fls2u.com to sign-up for Frito-Lay snacks to be delivered to our commercial address for deliveries. Because we are a small vending machine company and have no store-front we use the *** store which we have a contract with. The *** store can take all deliveries for ** as long as they are shipped by *** to the *** store and they are shipped to our company name (YOUR ONLINE STORE ***** FritoLay (www.fls2u.com website ONLY ships *** so this would workout perfectly. We were requested to submit our Certificate of Authority from the ************** ********************. The *** store address is on this Certificate of Authority and has been uploaded to our account. We were then asked what volume we might have down the road. We are hoping for a big volume down the road to sell as much Frito-Lay products as we can because we are selling *** brands and using Amazon for our Frito-Lay snack items, like Lays Chips, Cheetos, Smartfood, Doritos and Fritos, they ship Amazon Business Prime so they ship 2 days. We the spoke with ********* at (fls2u.com) manager and are then told to sign-up with a local distributor that our volume would be to high which is weird and she would set this up for us. We never heard from her. Local distributors need minimum order of $1,500.00 and want CASH upfront, they tend to never have what we need and they take over a week to make a delivery. Plus to pay this much CASH would intrude on our CASH FLOW which is very important for a small business. www.fls2u.com takes credit cards and this would work-out perfectly. We could just order 48 bags of Munchos once a week totaling 192 bags We could just order 16 bags of ********'s once a week totaling 64 bags We agree to just buy these two items and continue to use Amazon for other Frito-Lays items and this would keep our volume low. We are a valid corporation in the ***************** and our account is blocked bbb.org help us.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently gave my two notice of termination of employment at Frito Lay, North America after 17 years of employment. I have reached out to Human Resources regarding earned vacation pay benefits and accrued money owed for the year of 2021 and no one will answer my requests. With business compliance and records likely available online, Frito Lay has yet to notify me of said information and benefits that I may still be covered under. I feel Frito Lay is intentionally ignoring my attempts at attaining such information in efforts of retaliation and revenge. Therefore, I have been locked out of most business applications maybe in an effort to prevent knowledge that could be useful for obtaining certain rights and or benefits under their current work policies. I would like an investigation regarding my disconnect from access to company benefits and owed monetary values.

  Business response

  11/30/2021

  Business Response /* (1000, 5, 2021/09/30) */ Your complaint has been forwarded to the Human Resource department for further handling.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩