Business ProfileforTrinity Home Advisors, L.L.C.
Current Alerts For This Business
On February 27, 2024, BBB reviewed a pattern of complaints regarding Trinity Home Advisors, L.L.C. Complaints received for Trinity Home Advisors, L.L.C. allege:
~ Purposefully sends advertisements of “lapsing” home warranty coverage to consumers that have no such coverage with Trinity Home Advisors, L.L.C.;
~ Poor customer service when consumers attempt to gain clarity regarding said advertisements;
~ Make it difficult for consumers to cancel policies and/or request refunds;
~ Refuses to cover home appliance warranty services for consumers that do have coverage with Trinity Home Advisors, L.L.C.;
~ And moreover, have counted “renewal” policies as stated in the advertisements as “new” coverage that forces consumers to wait an unnecessary or deceptive “waiting period” for home warranty repair services.
On February 27, 2024, BBB sent correspondence to via postal mail and email to Trinity Home Advisors, L.L.C. to address the pattern of complaints and verify location addresses for business operations.
Trinity Home Advisors, L.L.C. responded to BBB via email on March 7, 2024.
As of April 4, 2024, BBB began complaint monitoring of Trinity Home Advisors, L.L.C. complaint activity.
On October 16, 2024, BBB completed a 6-month complaint monitoring review. BBB received an updated copy of Trinity Home Advisors, L.L.C postal mail print marketing. The remaining complaint patterns have been mitigated per this review.
This case status is updated to Closed as Addressing Pattern of Complaints on October 16, 2024.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 5601 Democracy Dr Ste 265, Plano, TX 75024-3699
- BBB File Opened:
- 12/8/2022
- Years in Business:
- 2
- Business Started:
- 12/15/2021
- Business Started Locally:
- 12/15/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- THA
- Business Management
- Mr. Joe Margiotta, Owner
- Mr. Calahan Walker, Employee
- Contact Information
Principal
- Mr. Joe Margiotta, Owner
- Mr. Calahan Walker, Employee
Customer Contact
- Mr. Calahan Walker, Employee
- Additional Contact Information
Email Addresses
- Complaint
- Inquiry
Customer Complaints
50 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
46 Customer Reviews
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Most Recent Customer Review
Victor G
1 star09/17/2024
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