ComplaintsforNikola Valenti

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made use of an offer from these people for a free necklace. They sent me the necklace and 2 other items, all of very poor quality and no matter how hard I tried to contact them, I never got an address to make the return. Now they charge me 50 dollars for the 2 products that I did not return and according to them I can no longer return them because the trial period expired.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/03/31) */ Customer was able to find the email and cancel after the trial ended. The reason you were charged is because you did not cancel or return your 2 trial jewelry pieces within the 25-day trial period from the day you received them. The membership program and the free jewelry offer are explained right on our home page, https://www.nikolavalenti.com, under "How It Works". When you placed the order, you checked a box stating that you read and agreed with the Terms of the program listed on the order page. We put that there to make sure all our customers review, understand and agree to all the Terms of this offer before proceeding with the order. The Terms were also listed on the confirmation page you probably saved after finishing your order. We also sent you a confirmation email right after you completed the order detailing how our program works. There is also additional information right on the packing slip inside every Nikola Valenti package you received. Consumer Response /* (3000, 7, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's false advertising when they say free and they send you items you didn't order having to rely on a few terms and conditions in small print to be able to sell their **** jewelry Business Response /* (4000, 9, 2022/04/04) */ First piece customer selected is free as advertised. Customer was not charged for it. The membership program and the free jewelry offer are explained right on our home page, https://www.nikolavalenti.com, under "How It Works". When you placed the order, you checked a box stating that you read and agreed with the Terms of the program listed on the order page. We put that there to make sure all our customers review, understand and agree to all the Terms of this offer before proceeding with the order. The Terms were also listed on the confirmation page you probably saved after finishing your order. We also sent you a confirmation email right after you completed the order detailing how our program works. There is also additional information right on the packing slip inside every Nikola Valenti package you received.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I saw the add on a site. It said only Get A Free Necklace No obligation. It was the white gold plated clover necklace. Today I received not only the clover necklace, but earrings and another necklace, Which I never ordered! And the letter in the envelope said I have 25 days to enjoy them, if I keep them they will charge me USD 24 something each. I had them close my account but then they contacted me again and said the clover necklace was truly free (and it's the only thing I ordered from them!) So they want to charge me for two items I never ordered unless I pay to return them. This is a scam. I won't pay for something I did not order and will not pay for the return since I never ordered them. They will get a cent from me!

  Business response

  04/28/2022

  Business Response /* (1000, 5, 2022/03/29) */ ********, Thank you for trying our jewelry. We want you to be a satisfied customer and since you were inconvenienced, you are free to keep ALL jewelry pieces from this last set. We have marked your account so we will NOT charge you for them - $50 value! There is nothing to return! Questions? Please email our friendly customer service at***********************

• Initial Complaint

  03/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got it for my birthday it was a good deal but I got it for 29 plus n I tried it but after a month it made my neck turn green so I cancel it n in January they took 54.00 out of my social security I need my money this place still took money from me after I cancel this merchandise is terrible why are they operating

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/21) */ Customer canceled the account on 01/21/2022 04:20:31 PM CST and received a cancellation email at that time with instructions to return the 2 trial jewelry pieces. The reason you were charged even though you did cancel within the trial period is because we did not receive the two evaluation jewelry pieces within the required period after you canceled. The cancellation confirmation notice and email provides instructions to return the trial jewelry pieces and that we need to receive them within the required time period.

• Initial Complaint

  02/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/2/2022 the business Nikola Valenti gave me an offer through the site Evite for free jewelry. I completed everything and all I had to pay for was shipping and handling. They strategically placed in the terms and conditions that this was a limited time offer and after 25 days my account would be charged. I never received an invoice or a follow up email explaining that I was getting extra jewelry to "try out." My bank account was then charged $49.98 from "NV Jewelry" on 02/26/2022. I reached out to them after I found out it was Nikola Valenti and told them there was no warning about this price and that I never received a receipt or any follow up email fully explaining their free trial.

  Business response

  03/23/2022

  Business Response /* (1000, 5, 2022/03/02) */ We apologize for any inconvenience or confusion. As explained in previous emails the membership program and the free jewelry offer are explained right on our home page, https://www.nikolavalenti.com, under "How It Works". When you placed the order, you checked a box stating that you read and agreed with the Terms & Conditions listed on the order page. We put that there to make sure all our customers review, understand and agree to all the Terms of this offer before proceeding with the order. The Terms & Conditions were also listed on the confirmation page you probably printed after finishing your order. We also sent you a confirmation email right after you completed the order detailing how our program works. There is also additional information right on the packing slip inside every Nikola Valenti package you received.

• Initial Complaint

  02/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sent for a trial jewelry packet where you could keep one free and if you didn't want to buy the other two pieces you were to send them back within 30 days. Well I sent my 2 back the same day i received them exactly how they said then canceled the program this was several months ago. This month this company took out of my social security disability check 49.98 and I'm ******.

  Business response

  03/04/2022

  Business Response /* (1000, 5, 2022/02/08) */ Customer states they returned the 2 trial jewelry during the trial period and have receipts to prove it. We have not received any returns from customer and have asked to get a copy of the tracking number showing they were returned on time. Unfortunately we have not receive either from customer.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They advertised for free jewlery just pay shipping and then with is shipped out a paper saying its not the full price and they will charge me full price in 25 days

  Business response

  03/09/2022

  Business Response /* (1000, 6, 2022/02/04) */ Customer just needs to return the 2 trial pieces and will not be charged. Of course, the free piece they chose is theirs for free as advertised. The membership program and the free jewelry offer are explained right on our home page, *****************************, under "How It Works". When you placed the order, you checked a box stating that you read and agreed with the Terms of the program listed on the order page. We put that there to make sure all our customers review, understand and agree to all the Terms of this offer before proceeding with the order. The Terms were also listed on the confirmation page you probably saved after finishing your order. We also sent you a confirmation email right after you completed the order detailing how our program works. There is also additional information right on the packing slip inside every Nikola Valenti package you received. Consumer Response /* (3000, 8, 2022/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1. I never got terms to agree with 2 i never signed up for the membership Business Response /* (4000, 10, 2022/02/08) */ The only way to sign to receive the free piece is through our website. There is no other way to receive the pieces. When you placed the order, you checked a box stating that you read and agreed with the Terms of the program listed on the order page. That's in addition to the information being on the home page right under ""How It Works". There are multiple places where we provide the Terms in addition to the order page and home page. The Terms were also listed on the confirmation page after finishing your order. We also sent you a confirmation email right after you completed the order detailing how our program works. There is also Terms and additional information right on the packing slip inside every Nikola Valenti package you received. Consumer Response /* (4200, 12, 2022/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dawg all i did was enter my address and payment info dont ******* tell me i know what i did

• Initial Complaint

  01/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In early Nov 2021, I subscribed to Nikola Valenti's jewelry delivery service. They sent 2x pieces of jewelry to my house for a 30-day trial. I opened the package and immediately determined that the jewelry was of inferior quality and likely counterfeit. I returned the package to the merchant within 30 days so as to receive a refund as stipulated in the subscription requirements. I wrote my account number on the exterior of the package and used return-to-sender instructions to send the package back in the same envelope the merchant used. I also canceled my subscription on 11/1921 as evidenced in the photo. The merchant issued a charge to my credit card on 1/10/22, several months later. The merchant indicated they did not receive the mail and refused to issue a refund. I believe this company is not acting in good faith and does business by refusing to honor cancelations. My account number was XXXXXX.

  Business response

  02/21/2022

  Business Response /* (1000, 5, 2022/01/20) */ Customer did return the initial set sent on 10/12/2021. Return was processed and confirmation email of return was sent on 10/26/2021. On 11/13/2021 customer was sent another 2 pieces for evaluation as per subscription. UPS tracking XXXXXXXXXXXXXXXXXX showing delivered on 11/19/2021. Customer has kept these 2 trial pieces and was billed for them on 1/9/2022. Customer was issued courtesy refund on 1/15/2022 and was sent return instructions for the 2 trial pieces.

• Initial Complaint

  12/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have just been charged £40 for something I didn't sign up to! I can now not pay my rent in full due to this! They are saying I ordered on two occasions and will be changed again in the future! I have raised a dispute with PayPal and want my money back! I do not want to be homeless with a 2 year old Reading reviews I wish I never went for this 'free' cheap jewellery

  Business response

  02/03/2022

  Business Response /* (1000, 7, 2022/01/09) */ Customer placed order November 6, 2021. Customer has already submitted a PayPal dispute and it has already been ruled in our favor. The PayPal Billing Agreement and account information are an exact match. The package was delivered on time and you had a full 25 days to evaluate the jewelry pieces. You can track the package for yourself. Just go to https://www.nikolavalenti.com/order/tracking and enter your email address. Your shipment UPS tracking XXXXXXXXXXXXXXXXXX Delivered On Wednesday, November 17 at 1:13 P.M. The membership program and the free jewelry offer are explained right on our home page, https://www.nikolavalenti.com, under "How It Works". When you placed the order, you checked a box stating that you read and agreed with the Terms of the program listed on the order page. We put that there to make sure all our customers review, understand and agree to all the Terms of this offer before proceeding with the order. The Terms were also listed on the confirmation page you probably saved after finishing your order. We also sent you a confirmation email right after you completed the order detailing how our program works. There is also additional information right on the packing slip inside every Nikola Valenti package you received.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Their website offers a free jewelry piece. I then received 3 pieces in the mail. Almost a month later (I believe 25 days later) I get a $50 charge on my card from the company. When I contacted them about it they said it was because I didn't return the jewelry and that I didn't cancel the trial and that they can't refund it. I didn't know at all I was signing up for a free trial because nowhere was it mentioned. This is ridiculous and unacceptable.

  Business response

  02/14/2022

  Business Response /* (1000, 7, 2022/01/05) */ Customer confirms they placed and received all 3 pieces. The membership program and the free jewelry offer are explained right on our home page, *****************************, under "How It Works". When you placed the order, you checked a box stating that you read and agreed with the Terms & Conditions listed on the order page. We put that there to make sure all our customers review, understand and agree to all the Terms of this offer before proceeding with the order. The Terms & Conditions were also listed on the confirmation page you probably printed after finishing your order. We also sent you a confirmation email right after you completed the order detailing how our program works. There is also additional information right on the packing slip inside every Nikola Valenti package you received. Due to the nature of this trial offer, we do not have a refund policy and cannot accept returns after the trial ends. Since you decided to keep the jewelry pieces past the trial period, we conveniently billed your account as per the Terms & Conditions. The good news is there is nothing to return and all jewelry pieces are yours to keep and enjoy.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩