ComplaintsforAB Moving

• Initial Complaint

  05/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 4/22 I moved from an apartment to a house not even 10 minutes away. I've used AB Moving before, moving from Heath to Garland, TX. which is about 30 minutes away and their workers took half the time the ones on 4/22 did even though I was moving the same amount and a shorter distance. They did this because the movers decided to park on the other side of the building (where the truck was mostly unattended and not within view) so they could be close to the elevator, even for smaller objects. The previous workers did not do this, they only utilized the elevator when needed for large items. Unfortunately, I ended up paying double, it took them all day because they were walking a much farther distance and using a slow elevator to move even mundane things. Another issue is that because they truck was not viewable and unattended the majority of the time, my daughter and I lost or had most of our clothes stolen off the truck. I paid $1300+ to move 10 minutes away and lost close to $3000+ in possessions because of their negligence. They are now not taking responsibility for the lack of proessionalism and the pure negligence of their workers and offering to settle for $219, which will not even remotely cover what it will cost to repurchase everything lost as well as sentimental items.

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/05/20) */ resolved

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The crew from AB Moving did not wrap my things properly and ruined $2,600 of brand-new furniture. The company asked for receipts for the sofa and chaise, as well as photos of the damage. Two weeks later, they offered me a $285 settlement. The move itself cost $487.75, and the furniture is so damaged that I can't even donate it.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/06) */ We offered an initial settlement offer that was based on weight according to Texas DMV regulations. After speaking with Ms. ********* we did increase the amount of coverage to $1,499 so that she could replace the sofa. A check has been issued and received by the customer. Consumer Response /* (2000, 7, 2022/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  03/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 17, 2022 I used AB Moving to move items from a storage unit to my new home. I also used AB Moving on July 3, 2021 to pack up my items and on July 5, 2021 to move my items into the same storage unit. Upon delivery to my new home there were several damaged items and some missing pieces. I filed a claim with AB Moving On July 17 and included pictures of all damaged items and was offered a settlement amount of $25 for just one of the items. I have attempted to escalate with them and none of my phone calls or emails have been returned. Below are the items that were damaged and/or missing: -Waterford Goblets shattered (offered $25 settlement) -Outdoor Sunbrella table - one leg has been broken off and is missing (cannot use the table with 3 legs) -Dresser mirror - glass shattered -King size bed frame assembly pieces missing

  Business response

  06/03/2022

  Business Response /* (1000, 5, 2022/04/05) */ The claim was denied as the items did not come to our storage they went to a third party facility. Items going into a clients storage that not under our custody and control are not covered. Although we denied the claim we did offered the client a settlement based on the coverage taken for the move. She denied the settlement so we can increased the offer to greater amount than the coverage Ms ***** took for the move. Consumer Response /* (3000, 7, 2022/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was offered a larger settlement ($100) after I filed a claim with the BBB. While I did not use AB Movers storage facility (I didn't even know they offered that), all items were moved into my storage unit and out of the storage unit by AB Movers, nothing was moved in the interim. Considering the total damage is well over $1k, with the mirror having to be discarded altogether, I am asking for some additional consideration with the settlement amount. Thanks. Business Response /* (4000, 9, 2022/04/14) */ The claim was denied as the items went into a third party unit but we did go ahead and offer coverage as if the items went into our facility. The offer made is based on federal regulations for household goods moving companies in the USA that both parties agreed prior to the move. Settlement offer and contract is attached. Consumer Response /* (4200, 11, 2022/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) As mentioned previously, the resolution provided in this complaint was not offered until after I filed a complaint with the BBB. I am willing to accept these terms, please let me know how to complete this process. Business Response /* (4000, 14, 2022/05/26) */ Although not relevant the offer to *** was made on 3-21 notification of the complaint by BBB was 3-22 see timeling from BBB 03/22/2022 Notify Business of Dispute - Member Ms ***** credit card was refunded today per the settlement she should see the refund in a few business days thank you!!

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Last year, (8/30/2021 & 8/31/2021, move # XXXXXX) we had AB Moving move us from our house into a storage unit. We were using this unit to hold our property unit our new home completed at the beginning of this year. As part of the move, had the company move some items to my parent's house where we were staying in the interim. I have a collection of scotch packed in multiple boxes that was being moved. All but one box was filled to capacity (12 bottles each) and taped up in preparation for the move. I intended to move the one box that was not taped myself, but it ended up getting picked up by your team along with the items that were coming to my parent's house. This un-taped box had 2 brand new bottles of scotch along with a few other items. The taped boxes of scotch went to the storage unit. After the move, I went to grab those two bottles of scotch and they were not there. I called the company to ask if the movers had found them in the truck after the move and was informed that the movers said "No". I know for a fact that only the movers could explain how those 2 bottles went missing but decided it would make more sense to wait until I could assess if there were any other missing bottles. Once we moved out of the storage unit, I was able to confirm other bottles were also missing. Through recognition that a few of my most expensive bottles were gone and by reviewing my receipts from Total Wine, I could directly identify an additional 7 missing bottles which meant an entire other box of scotch had also been stolen. With all boxes being full when packed, and the box being used was a 12-count liquor, that meant an additional 5 bottles were also missing. (2 bottles from the open box delivered to my parent's house + 7 individually identified bottles in the second box + 5 unidentified bottles in the second box = 12 bottles). I submitted a claim to the company that included the itemized list of missing bottles (a total of $1,717.91 + $141.73 worth of tax). The respon

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/03/22) */ We are not responsibele for items going to third party storages as we have to be in custody and control of items for the duration of the move. we do have a 20k storage facility. We were not asked to perform an inventory of the items going to customers storage nor were we given an inventory. We did not take items out of storage. Claim was denied because of the above reasons and it is stated on the signed bill of lading. Consumer Response /* (3000, 7, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some items were missing from boxes not put into storage rather left at the destination house. The missing box never should have been put into storage. Other related items were also left at the destination house. Just because some items did get transported to the storage facility doesn't absolve responsibility. The movers were instructed to leave all wine and liquor boxes at the house - not take them to storage. So the response related to the items being at the storage unit does not apply here.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dispute is about much damage to furniture, refrigerator, household, and personal items. Some missing. Moving date: November 4,2021 from a two story house. Moved about 5mi. within Mckinney. Moving charge: $2,128.25 Job: #XXXXXX-X Initially the agreement was for two trucks, and each with two or three workers due to the sizable move. Only one truck with three workers came. I asked about the other truck and crew, but the driver said they would do the job in one day. They worked from about 9am until about 1:00am the next day , and refused to finish, and left hastily. I had to get other help to complete the move. Everything was loaded by hand. The truck did not have a lift, nor did they use a loading ramp. Most furniture had some damage, some broken furniture, some expensive picture frames broken, and broken glassware ( some collectable ). The stainless refrigerator door is scratched with several burnished areas by rubbing against other objects. Also, several burnished areas on the furniture. A large expensive oil painting has surface damage. I had prescription medicine missing. They were not supposed to pack medicine. The packing that they did was so mixed that we could not tell what areas of the house that item came from until we handled everything. Items from the bathroom may be with kitchen items. The bottom of my grandfather clock is broken. There are additional damages that are not listed. I was charged for several pricy garment boxes, but nothing was hanging, and the clothing was just dumped in. Item were so scattered that it took several days to determine where things were located. Two days after the move I contacted AB Moving Customer Service to report the bad service by the movers, and the resulting damages. I received no reply from AB Moving after several days. I then asked for them to send someone to observe the damages. About a month later an employee of AB Moving came to observe the damages. OUT OF ROOM

  Business response

  03/02/2022

  Business Response /* (1000, 5, 2022/03/02) */ Claim was denied after we did onsite inspection(damages preexisting) but we did offer $50 back for the move we can increase the offer to $100 as a final settlement. Thank you!! Consumer Response /* (3000, 11, 2022/03/29) */ Follow up reply to AB Moving for settlement of claim BBB Complaint ID #XXXXXXXX Forwarded Message From: ***** ***** <**********@yahoo.com> To: CustomerCare <************@abmoving.com> Sent: Monday, March 28, 2022, 11:19:52 AM CDT Subject: Fw: Claim for property damages by movers. AB Moving/Job No. XXXXXX-X, on 11-04-2021 Forwarded Message From: ***** ***** <**********@yahoo.com> To: ***** ***** <**********@yahoo.com> Sent: Sunday, March 27, 2022, 05:27:59 PM CDT Subject: Re: Claim for property damages by movers. AB Moving/Job No. XXXXXX-X, on 11-04-2021 To: AB Moving 1701 Summit Ave., Ste 8 Plano, Texas 75074-8175 From: ***** ***** **** **** **** ** ********* ***** XXXXX The complaint filed with Better Business Bureau, Complaint I.D. No. XXXXXXXX Attention: General Manager; My claim for damages was made to your Customer Service Staff soon after the move. The report by the Better Business Bureau in Dallas, Texas describes the complaint for damages. The AB Moving representative that appraised the damages indicated that the movers that were subcontractors for the move did not perform the move as required by AB Moving by not using a truck with a lift, or using a loading ramp. Consequently every thing lifted by hand. The representative took a broken glass shelf to duplicate and replace, but the item has not been provided. The damage is extensive, and I cannot provide proof on all of it. If I could the cost would far exceed the charge for the move. I will request repair, replacement, or payment for some items that I can prove were caused by the movers. The items: Stainless Steel refrigerator side-by side doors, large oil painting with surface damage by tennis ball size areas of pressure, floor area of grandfather clock/broken, high quality picture frame ( broken completely apart/family member ), $500 3'x4' wall painting/frame broken that maybe can be repaired, collectable antique area table/two ball & claw areas of legs broken off. Among the missing is something we have not mentioned: Sterling Silver Flatware set valued at about $1000.00. I may not be able to prove it, but it is a loss to us. MY request: I prefer that you have these items professionally repaired, but will accept reimbursement of $1,800.00 as settlement of the dispute. ***** ***** Copy: Better Business Bureau **** *** ******* *** **** ******* ** XXXXX-XXXX Business Response /* (4000, 13, 2022/04/05) */ The client can send in pictures of alleged damage. We have a document signed by client stating no damage occured we also sent someone out to the clients residence and he stated the same. Consumer Response /* (3000, 15, 2022/04/11) */ April 8, 2022 9:30 PM AB Moving has stated to me that all of the extensive damage to my belongings is preexisting. Although their inspector that observed it did not respond that way. If it is something that you can do I would like for you ask them for the evidence. ***** ***** Business Response /* (4000, 18, 2022/04/18) */ We have yet to revueve pictures. Please have Mr ***** send them to us thank you!! Consumer Response /* (4200, 20, 2022/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) No name of authority has appeared with an AB Moving reply. Their statement of preexisting is void of truth. Extensive damage obviously by lack of concern in proper handling of our property. Several items missing. Three glass shelves were wrapped together/one was broken. The broken shelf was taken by AB Moving. I was told that they would provide a replacement. To date nothing has been provided. I intend to send a few photos from my Iphone. They sub a move to another moving company, and withhold any responsibility for damages. The public needs to know. Business Response /* (4000, 25, 2022/05/05) */ documents sent via yahoo account by the client we are unable to open

• Initial Complaint

  01/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired AB Moving to move my items from storage and also my apartment and garage into 2 POD containers. In my garage, I had started a project refinishing some of my furniture and had purchased a new sander late in 2021. Prior to moving, I placed all my tools in my Ryobi tool bag. I personally oversaw the people that unpacked the PODs into my house and the tools were not there. In the tool bag, I had several hundred dollars worth of tools,2 cordless drills, extra batteries, battery charging stations, drill bits, sander, electric saws all purchased by my ex-husband except for the sander that I purchased in late 2021. So I only have a receipt for the sander. No one should come into your home and steal from you. A moving company should not make it this difficult to be reimbursed either. Additionally, the movers busted one of my paintings as well. Now, I have to repurchase tools to complete my furniture project

  Business response

  02/18/2022

  Business Response /* (1000, 5, 2022/02/05) */ Claim is still in process

• Initial Complaint

  01/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A&B Moving was contracted to move our belongings from our old address to our new one. On moving day, everything was moved and the movers connected our washer and dryer (with a steam function) without us asking them to. A couple of weeks later, water began gushing out of the wall that is shared with our laundry room. When you stepped on some of the floor boards in the living room, water gushed out. When the baseboards were pulled off, black mold was found. We were told that black mold can form in 72 hours. We are now having to pay for new flooring, baseboards and the labor associated with all of the work being done for a house that was two weeks old at the time. We contacted A&B Moving to report their negligence and they are refusing to pay for anything, stating that we "signed a contract."

  Business response

  06/03/2022

  Business Response /* (1000, 5, 2022/02/05) */ No one by this name in our database Business Response /* (1000, 18, 2022/03/04) */ The contract is in the name of Kevin not ****** so that is what is in our database there is no mention of ******. The customer signed a contract stating coverage is .60 cents on the pound additional coverage was offered prior to the move but the customer took basic coverage. The cusomter signed a damage report after the move stating all was fine with the move no damages or water damage. We did not have access to the home after the move-3 weeks after the move a claim was reported. The claim was denied based on section 5 of the contract signed by the client. Consumer Response /* (3000, 20, 2022/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Rest assured that we will make sure that EVERYONE we know hears about the way we were treated by both A B Moving and the BBB. Our realtor, Lori Vaden West, recommended the moving company. We have made sure that she knows exactly what happened and all of the damage done to our brand new house.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In September of 2021 I used AB moving to move from our home in Georgetown to a new place 45 minutes later. Long story short, they ruined our stamped concrete floors. They destroyed some of our personal items and when I complained to the office, they offered me under $400 for everything. The floors alone were quoted by multiple businesses at $6,000 to $8,000 to repair and I personally put out $300 to have them waxed and buffed to try and get them repaired first. The list of items damaged or destroyed were: - Stamped concrete floors (I paid $300 to try and wax/buff the scratches but failed. Cost to fix $6000-$8000) - Heavy desk $(1000) - XL Desk Chair ($500) - Chess end table that was a gift ($400) - Handles on our refrigerator were removed and they lost the bolts (they have since been replaced) - They never hooked up the dryer because they destroyed the dryer vent and left it hidden behind the machine not hooked up - All of our shelving we had in our garage they moved to the truck and did not take it apart. They put stuff on the shelves for the move and it ruined the shelving ($250 to replace them) - They didn't move everything as agreed on. My wife and I had to finish the move the next day They also had a shady practice of having me sign a phone in the middle of the move with no wording on it stating "Oh, this just lets us move your stuff". I have no idea what I signed because there was no way to see it. After the $400 offer I declined and asked for half of my move money back as it seemed more than fair. I have not been able to get a response in months. I have documents and pictures to back all of this up.

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/17) */ No record of this customer

• Initial Complaint

  12/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired AB Moving company on 12/8/21. The reservation was for packing and moving services and in my contract is 4 men crew this is a time sensitive move since I have to be heading out of state. That day I received a text that they are confirmed to arrive,the crew is 2hrs late.I called multiple times for ETA. The whole time I am waiting my sister and I started packing items. When the men arrived one is eager to get started and the other says they are late because he did not want to get up to work. The last person arrived separately and they wanted to cut him off they said it doesnt seem like they need him but I insisted we need to get this done asap. In the next hour only one guy seem to be getting things moving. One is assigned to pack in the kitchen but spent most of his time stocking his beverages in my freezer and talking. The other is mostly on his phone, It was frustrating to look at this crew that and only one is working. My sister continued to pack the living room and eventually finished the bedrooms when these guys still havent done any packing and took their time loading the truck. it is not a house but an apartment! It has been over three hours and the kitchen still look the same that we offered to do them too if they will just keep moving. We had been doing their job they spent most of their time in the truck, then we heard a loud fight and one of the guys came inside bloody and asked to clean up in my bathroom. They keep apologizing as one is hurt, the other wanted to leave, and the other is slow as he says he is recovering from injury.We had to motivate them to keep going. I ended up just telling them to leave some stuff behind. Then one left tools and keeps calling me and my sister. I had to get a hotel and missed my interview next day. I got charged $1500 and the settlement is $280. I keep contacting it is unacceptable and they stopped responding to me. These move took close to 8 hours and caused me stress, time wasted and unfair pending compensation

  Business response

  01/28/2022

  Business Response /* (1000, 5, 2022/01/03) */ Claim is out of San Antonio office which is a franchise and they say they have resolved the complaint with the client.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have hired ABMoving services to move my belongings to my newly built home and they have "wreaked havoc" during the moving day, to say the least. They have damaged furniture as well as parts of the branding new home as per pictures and documents attached. They have conveniently ran away from their responsibility by saying "We have completed review process of your claim and have determined that we are not liable for damages of items coming in or out of storage, pod/shell or rental truck. This information is provided in your quote and contract for moving service. We have attached the contract for your records. Coverage information is located in section 5(b). We apologize for any inconvenience.". While some items were in a storage (just a few of them), the they dwelling was not, nor the mattress they damaged, nor the bed, not many other things. Being in a storage does not grant them the right to damage any of my belongings either. Their response is unacceptable, this not only has to be registered at BBB, and mediation is needed so they pay for the damages they caused.

  Business response

  03/30/2022

  Business Response /* (1000, 5, 2021/12/23) */ ********* ****************** no one in our database by this name Consumer Response /* (3000, 7, 2021/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They probably abbreviated my full name in their database. They can look for ALEX A*****. Attached is the receipt of the service with abbreviated name (ALEX A*****), address of origin (*************************) and destination address.((************************). Looking forward to an amicable resolution. Business Response /* (4000, 9, 2022/01/06) */ Hello not showing anyone by this name in our database ********* ****************** thank you! Consumer Response /* (4200, 11, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) AGAIN: They abbreviated my full name (********* ******************) in their database to "Alex Araujo". AB MOVING is just trying to dodge the problem in a surreptitious way. They can look for ALEX A***** as per attached receipt (provided previously - JOB NUMBER: XXXXXX-X), address of origin (*************************) and destination address.((************************), phone number XXXXXXXXXX and I am sure they will know what we are talking about. Looking forward to an amicable resolution. Last resource will be a law suit, I am hoping I don't have to take this route but I will not hesitate - I trust this can be solved amicably. Business Response /* (4000, 14, 2022/01/19) */ Calim was denied based on the items came out of customers storage facilty. We can not offer coverage to items coming from a third party like a storage facilty or rental truck. We have to be in custody of the items for the duration of the move. This is stated on the contract signed by the client. Consumer Response /* (4200, 16, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The storage facility they are talking about was my detached garage at the apartment I used to live. Nevertheless, only 20% or less of the items were in the garage. Most of the items came from inside the dwelling. Also, they have caused damaged to my branding new house as per claim and pictures. Their answer is unacceptable and if this cannot be sorted out amicably I will unfortunatelly have to go to court.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩