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Business Profile

Subscription Agents

Dr. Marlene's Natural Health Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some Supplements from ************Since shortly after a started *** get a charge for $39.97 Monthly for Dr. Marlene's Natural Health Connections. I did not oder this monthly News Letter and have been charged every month since August of 2024 . I have tried every which way to cancel. the website is very ambiguous. The phone numbers do not work. I am trapped with this bill.

    Business Response

    Date: 04/03/2025

    ****,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Supplements, Book and Perfect Meal Plan, the offer you selected included the Natural Health Connections Newsletter. We know that sometimes this trial is overlooked by customers due to the great price on the products.  However, As outlined in the checkout page, unless the trial is canceled it will re-bill at full price.  As a courtesy we have refunded all possible charges back to you and the subscription has been canceled.  Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************

    Customer Answer

    Date: 04/05/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "Brain Book" at what they represented as a one-time charge of approximately $20, in August 2024. I have not noticed on my Discover bill until now, but they have been charging me $39.97 per month ever since 5 August 2024. I want them to cancel further charges and refund approximately $260 that they drew without my permission.

    Business Response

    Date: 04/03/2025

    ******,

    We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short.  We have researched your account and see that when you originally ordered the Unbreakable Brain Book the offer you selected included the Natural Health Connections Newsletter.  We know that sometimes this can be overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price.  I did review your account and the refunds were provided to you when you contacted your bank.  We hope this has resolved your inquiry today.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team,
    ************


  • Initial Complaint

    Date:02/11/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/11/25 I ordered the book Unbreakable Brain for $36.99 and when it arrived there was another book with it which I did not order, Natural Health Connections by Dr. ******* *******. When my credit card statement came I was charged for the book I ordered but also there was another charge from the same place but with a different transaction date and amount 2/1/25 $39.97. I keep getting emails from Dr. ******* saying I am subscribed to her newsletter and that it will automatically renew each year, but when I try to cancel the subscription it says I am not subscribed.I never ordered the second book or wanted all the emails I'm getting from Natural Health Connections. And I don't want to pay for a book and subscription I never ordered.

    Customer Answer

    Date: 03/17/2025

    I received an email from them saying they have canceled my subscription and that my credit card will not be charged any more.   Assuming they are being

    truthful,  the matter should be settled.

     

    Business Response

    Date: 04/03/2025

    *****,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered
    The Unbreakable Brain Book the offer you selected included the Natural Health Connections Newsletter.  We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price.  As a courtesy we have refunded all charges back to you and the subscription has been canceled. 
    Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************

    Customer Answer

    Date: 04/03/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a book from "Dr. Marlene's Natural Health Connections" and was charged and paid $56.99.However I have received recurring charges of $39,97 on Sept.24, Oct. 24, Nov. 23 and Dec. 23, 2024.I never requested nor have I received any further information from this business. They do not answer the phone nor return my calls. They also do not respond too email requests.

    Business Response

    Date: 04/03/2025

    **** ***,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered
    The Blood Pressure Solution Book there was  subscription to the Natural Health Connections Newsletter included.  We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price.   As a courtesy we have refunded all charges back to you and the subscription has been canceled. Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************


    Customer Answer

    Date: 04/03/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the Dry ******* in october, asking to cancel my account. I got billed for November. She bills me every month without my consent or notification. I want it canceled today. ********* *****

    Business Response

    Date: 12/27/2024

    *********,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Smart Blood Sugar Book there the offer you selected included Natural Health Connections Newsletter. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price.  As a courtesy we have refunded all charges back to you and the subscription has been canceled.  Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a Zelle transaction to ***** ****** and the recipient did not claim it. In the meantime I filed a claim with ***** support at ***************. Actually, when it wasn't claimed the Townebank should've returned according to my ****** search [****** search* When a payment is sent with *****, the recipient has 14 calendar days to accept it. If the payment is not accepted in time, it will be canceled, and refunded to your account. The refund can take up to three business days to be credited and notification will be sent to you and your recipient.]The original Zelle was sent on August 19th,2024. That was 4 wks & 4 days ago. I know *************** has received the money but is holding on to it which they do. A year ago I placed a $1700 payment to the wrong account and it took me 3 months to be put in the correct acct. I applied a payment to the wrong acct Discover, they corrected it that day.

    Business Response

    Date: 11/07/2024

    *********,

    You may have filed this BBB Complaint with the wrong company.  You have filed it with Dr.Marlenes Natural Health Connection and we are unsure who ***** ****** is. 

    Customer Care Team
    ************

    Business Response

    Date: 11/13/2024

    *********,

    You may have filed this BBB Complaint with the wrong company.  You have filed it with Dr.Marlenes Natural Health Connection and we are unsure who ***** ****** is. 

    Customer Care Team
    ************

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working on my 2023 taxes and have found that I have been billed $39.97 per month for the year ending 2023 to the tune of $517.35 (two charges were $38.84) Then again in 2024 the billing continued the total was $319.76 less a credit from the company when I called to complain about this problem. That credit totaled $119.91. So I am looking for a total reimbursement of $517.35 + 119.91=$717.20.I am extremely unhappy that this subscription was being billed to my account when I never asked for it to be. I never ordered any such thing. This is unfair business practices and I am very upset that this happened.This certainly should be illegal. I will tell everyon I know about this unless I receive a satisfactory resolution.

    Business Response

    Date: 09/09/2024

    ******,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Smart Blood Sugar Book there was our subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill.  As a courtesy we have refunded all possible charges back to you and the subscription has been canceled.  Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a book from this "doctor" and recently discovered that I was being charged $39.97 MONTHLY for a newsletter. I've been ignoring the emailed newsletter for months, as it is mostly just junk, but had no idea I was being charged for it. When I called, the person I spoke to very nicely agreed that the newsletter wasn't worth this, that she also hates affiliate marketing, and that they need to let people know that this will be a recurring charge. (All I was buying was the book.) She refunded me today's charge (which I had caught and questioned, which is why I found out it was a recurring charge). She also refunded two months' of charges. This was all good. However, I was charged first in August 2023 (this is February 2023), so I would like to be refunded the other four months' charges. This is HORRIBLE. It should be made clear that a person is paying for an ongoing subscription and not just a book. Note that the amount below ($279.79) reflects the entire amount I paid. If the person I talked to is correct and everything goes as she says, I'm being refunded $119.91 of that.

    Business Response

    Date: 03/07/2024

    *****************,

    We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you. Please allow 3-5 business days for this to reflect your statement.  We hope this has resolved your inquiry today.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************


  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a book from these people. I did not authorize a monthly subscription. I have been charged ***** per month, ****** so far. If you try to reach them online it is impossible. I want this subscription cancelled and my charges refunded. Have bought other products from them. I will not order any supplements from them again and will tell everyone how hard it is to contact them.very discouraged past customer

    Business Response

    Date: 02/21/2024

    ******,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Smart Blood Sugar Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We also send out emails to all of our customers before the subscription is due to be billed to remind you.  As a courtesy we have refunded all charges back to you and the subscription has been canceled. Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************


  • Initial Complaint

    Date:01/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sent books and charged for books and a subscription that we did not order.

    Business Response

    Date: 01/22/2024

    *****,

    We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you on 1/15/24 when you placed a call with our customer service department.  Please allow 3-5 business days for this to reflect your statement.  We hope this has resolved your inquiry today.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.

    Customer Care Team
    ************



    Customer Answer

    Date: 01/28/2024

    I have reviewed the business response and accept this resolution.  The business did issue a refund in a timely manner. 

Dr. Marlene's Natural Health Connections is NOT a BBB Accredited Business.

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