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Business Profile

Subscription Agents

Dr. Marlene's Natural Health Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I read an "advertorial" online in August regarding Dr. ******* and ordered her paperback book Unbreakable Brain for $36.99. The paperback book arrived in a timely manner but the problem began when my credit card account was charged on a monthly recurring basis for $36.99. At this time my credit card has been charged ****** with another payment to be charged in two weeks.I am furious that this business is charging $39.97 for a flimsy 6 page newsletter, seemingly no way to cancel or be reimbursed by this company. I am 75 years of age and cannot afford to deal with this type of stress.

    Business Response

    Date: 01/11/2024

    *****,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Unbreakable Brain Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill.  As a courtesy we have refunded all charges back to you and the subscription has been canceled. 
    Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Received a renewal letter that I am going to be charged on 01/01/2024 in the amount of $47.00 monthly . It says it will be automatically be billed to the credit card on file. I do NOT want to renew this. I have tried calling their assistance number at ************ multiple times. After waiting several minutes it says to Leave A Message and that it doesnt recognize my number that I received a text to from this company . No calls have ever been returned, at least not yet. Their website to cancel is supposedly www.NHCsub.com But no were to cancel. There is no record of my last order and no place to cancel a subscription. I'm not looking to cancel the renewal so I dont get billed. Seems this is an ongoing complaint and frustrating.

    Business Response

    Date: 01/11/2024

    *****,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Smart Blood Sugar Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year.  We are glad you received the reminders.  The subscription has been canceled and there will be no future charges to your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received letter saying the company was going to process a payment with information on file. I have not ordered anything and do not want anything. Calling the phone number listed in their letter you cannot get any contact or response.

    Business Response

    Date: 01/11/2024

    *****,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience. We have researched your account and see that when you originally ordered the Unbreakable Brain Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year.  We are glad you received the letter sent out informing you of the upcoming charge and we have canceled the subscription.  There will be no future charges to your account.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  


    Customer Care Team
    ************

  • Initial Complaint

    Date:11/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel my subscription. Tried numerous times using web site and phone number in subscription renewal to no avail. Please cancel my subscription, and credit my credit card as soon as possible. Thank you. ***********************

    Business Response

    Date: 12/22/2023

    ******,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Unbreakable Brain Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill.  As a courtesy we have refunded all charges back to you and the subscription has been canceled. 
    Please allow 3-5 business days for this to reflect your account. 


    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  


    Customer Care Team
    ************

  • Initial Complaint

    Date:11/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this subscription but can't get through the phone system. When i call the number provided i get someone trying to sell me something else, I can't speak to a customer service person in order to cancel. Also, I can't find them with the website provided.I just want to cancel my subscription & stop receiving any further correspondence & charges.

    Business Response

    Date: 11/22/2023

    *****,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Unbreakable Brain Book there was a year free subscription to the Natural Health Connections Newsletter included. We are glad to know you received the notification of re-bill that we send out to you.  I have canceled your subscription and there will be no future charges.


    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  


    Customer Care Team
    ************

  • Initial Complaint

    Date:11/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was renewed when I said I didn't want it renewed...I do not want to renew in the future and I would like a refund of the payment changed to my credit card.

    Business Response

    Date: 11/15/2023

    *******,

    We would like to apologize for your negative experience with our company. We'd like to learn more about your specific situation and make things right. If you wouldn't mind continuing this conversation I have sent a direct message to your inbox, your response would be greatly appreciated. We look forward to speaking with you.

    Customer Care Team
    ************

  • Initial Complaint

    Date:10/18/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I listened and watched a video in July and was offered what I thought was a free booklet and I just had to pay shipping. I have noticed now that I have been charged $39.95 per month for 4 months now and I definitely did not sign up for that. This is most definitely a deceptive business practice and I am being scammed! I have no respect for this so called Dr. and also for the company called *********** that seems to be connected to this ridiculous scam. Stop it with the **** I expect a refund and an apology. I see that I am not alone in this predicament. Stop taking advantage of people looking for answers about their health and start actually helping people. Be clear with what you are selling! I cannot believe I have to say this. You all should be ashamed.

    Customer Answer

    Date: 10/18/2023

    I did receive an email from them saying they would issue a refund. I have not received it yet but am hopeful that it will happen soon. 

    Business Response

    Date: 11/08/2023

    ****,

    We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you on 10/18/2023 as soon as we received your email.  We hope this has resolved your inquiry today.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************


    Customer Answer

    Date: 11/08/2023

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:10/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a letter in the mail telling me that my renewal date is 11-18-2023.If I didnt want it to be renewed to call **************. I called and got an automated response saying they couldnt find an account under the number I was calling from (yet my number was listed on the letter) and asked me to put in my phone number and I did. I was told to stay on the line and someone would be with me shortly. Well no one came. I have not been able to get in touch with them.

    Business Response

    Date: 10/16/2023

    ******,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered The Unbreakable Brain Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. I have gone ahead and canceled your subscription so there will be no future charges.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.


    Customer Care Team
    ************

    Customer Answer

    Date: 10/17/2023

    The letter that I attached to the complaint states if you dont want to renew your subscription. Please go to WWW. NHCsub.com to cancel your subscription renewal or call **************. Renewal date is 11-18-2023. I have not been able to reach anyone using these two forms of communication. I would like for my subscription to not be renewed.

     

    ***********************

    Customer Answer

    Date: 10/17/2023

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They deducted from my account a total of $119.91 over a period of three months when I never ordered or received any product from them.

    Business Response

    Date: 09/28/2023

    ********,

    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered The Unbreakable Brain there was a  free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following month. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill.  As a courtesy we have refunded all charges back to you and the subscription has been canceled. 
    Please allow 3-5 business days for this to reflect your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  


    Customer Care Team
    ************


  • Initial Complaint

    Date:08/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter saying they would renew my subscription if they didnt hear from me. I have been unable to get ahold of anyone and want it cancelled before they charge me for something I do NOT want.

    Business Response

    Date: 09/06/2023

    *****,

    Thank you for reaching out regarding your subscription.  We have gone ahead and canceled your subscription.  There will be no future charges on your account. 

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

    Customer Care Team
    ************

Dr. Marlene's Natural Health Connections is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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