Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tapcheck offers a service to advance your paycheck earnings 30 minutes after clockout. The last time i had an issue with updating was a month ago when i had to access for 7 days. I now again have no updated balance and no one will contact me. They are frauds!

  Business Response

  Date: 04/25/2025

  Hi *******, 
  Thank you for sharing your feedback. Were committed to providing a reliable and helpful experience for all Tapcheck users, and were glad we had the opportunity to assist you. While there can occasionally be brief delays due to connectivity issues with timekeeping systems, our team works as quickly as possible to investigate and resolve these situations. In your case, we addressed this as promptly as possible and responded to your inquiries to ensure you had the support you needed. Were always here to help and are happy to continue assisting with anything you may need.
  
  Thank you! 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the February 9th 2025 I accidentally deactivated my Tapcheck account...I called to have account reactivate.. my account was then activated, after the activations happened I asked Tapcheck if they could REMOVE my old employer and add the NEW employer....I was asked to hold on Tapcheck then tells me they have to put an order in to the Tech Team because Tapcheck wouldn't take NEW employer info do to something been wrong with my social security number.....I called back and asked was the issue rectified, so they tried ago now it's not my social it my NAME now....long story short I can't access any funds for almost a week...Two Tapcheck call **** assured me the problem would be fixed in a day that day has come and gone now goin close to a week still getting the run around management is not available supervisor not available.... totally unprofessional and a huge inconvenience now they stated it had to wait until the pay period is over to switch pay period was over Saturday night now it's Tuesday morning still no money I've been without pay for goin on a week and 2 days all I get is the run around then they want to charge ppl **** near $5 to obtain money early but when they f-up on there end it's cricket... problem start on 2-9-2025 today is 2-18-2025 STILL NO FUNDS NOTHING

  Business Response

  Date: 02/19/2025

  Hi Thomese, 
  
  Thank you for reaching out and sharing your experience. We understand how important timely access to your funds is, and we sincerely apologize for the delays you encountered. At times, certain account updates may require additional troubleshooting, which can take longer than expected. Our team has been in contact via email and has also left a voicemail to inform you that this has now been resolved. Were happy to see that you were able to access your early funds today.

  Please know that our team works diligently to assist as quickly as possible, as we truly want to ensure you can fully benefit from our service. If you have any additional questions or concerns, we encourage you to reply to our email so we can assist further. If you havent seen our message, please check your spam or junk folder to ensure it wasnt redirected.

  We appreciate your patience and the opportunity to support you. Please dont hesitate to reach out if theres anything else we can do for you!
  

  Best,
  The Tapcheck Team

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 14, 2024 put in for a transfer for $85 from my payroll dated 12/24/24.Tapcheck used a debit card ending in 07 that is no longer valid. I told them to use the debit card ending in 02 after seeing they used an account that is no longer open. The debit card ending in 07 was used when I had been previously employed with the same company. I had to reapply in which I told them It would not let me remove the invalid card. I am now employed with the same company again and was instructed to put in current debit account number. After calling them 3 times they said they cannot get money back from wherever it is. I never received it and it is showing on their record that it is being processed for 12/17, yet they say I received it. Gave me no information where it was sent. Meanwhile it is being deducted from my payroll check for 12/24/24. I want the money paid to me or removed from deducting it from my payroll. The last call to them I was told they removed the invalid card. They told me from the beginning it could not be removed and when I put in the new one then it would be. I had trouble opening the new account with them so my employer PitterPatter/Homeinstead (******* *****) reached out to them and got no response. She told me they will not talk with her about my account. They refuse to give me my money since they said it was deposited to me. How can that be when no account with that debit card exist. Like I said already it is not showing deposited/ completed like my last two transfers which the correct debit card number was used. My hands are tied and not getting any help from them. Thank you for your help and looking into this matter.

  Business Response

  Date: 01/02/2025

  Dear *****, 
  
  Thank you for bringing this matter to our attention. We deeply understand your frustration and sincerely apologize for the inconvenience caused.
  
  To clarify, Tapcheck does not select or manage which account funds are sent to. When you initiated the transfer request via the Tapcheck mobile application, the system automatically used the bank account information that was saved in your profile at the time. The account details, including the debit card or bank information, are provided and must be confirmed during setup or transfer requests.
  
  For the transfer in question, the Next Day transfer option was selected. This option requires that funds be sent via a bank account and routing number rather than just a debit card. The funds were sent to the bank account associated with your profile at the time of the request. Additionally, we see that this account had been successfully used for transfers in the past. Regretfully, while you mentioned this account is no longer active, the funds were successfully deposited into that account. For your security, we are unable to obtain any further access to retrieve funds from that account. 
  
  Our team has been in communication and provided the bank name and transaction details necessary for you to address this with the financial institution. They will be best equipped to assist you in recovering these funds. Were pleased to see that transfers to your updated account have since been processed successfully to the new account.
  
  If you need further support or have additional questions, please dont hesitate to reply to our previous emails or reach out directly to our team at *********************************** Were here to assist and ensure you continue to benefit from the service.
  
  Thank you for your understanding,
  
  The Tapcheck Team

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Tapcheck as a one use as I was transitioning to another agency. I only used $200. On 4-14-23 when I received my Tapcheck deducted the $200 which was suppose to happen. My employer didn’t send in the rest of my hours which resulted me getting another check that same day, Tapcheck took an additional $200 out of my check which was not suppose to happen, they already had received their $200. I have sent numerous emails, spoke on chat did receive a phone call and which they left a message saying they saw the error was going to verify with my employer to get this resolved, he asked me to call back or to respond to the email, I’ve tried calling you never can speak with anyone they tell you leave a message and someone will respond back I have to hear a thing and my employer says no one has contacted them. $200 may not sound like a lot but it is when you’re a single mom with 3 kids. I’ve been trying to get this resolved but now I’m getting very frustrated.

  Business Response

  Date: 08/27/2024

  Hi ******,
  We sincerely apologize for the delay in responding to your concern. We have been working to improve these processes. After looking into this issue, it appears that the refund should have been processed by the employer and the payroll provider. We did communicate this, but unfortunately, we were not informed whether it was resolved. We apologize for any inconvenience this may have caused, and we hope the matter has since been addressed. Your feedback is invaluable to us as we continue to enhance our products and services. Thank you for your understanding.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tapcheck is literally taking more money than I advanced they owe me almost 500. Dollars I have solid proof of this and they will not fix it.they are literally stealing my money.

  Business Response

  Date: 08/29/2024

  Hi Charon, 
  Thank you for bringing this to our attention. We understand your concerns regarding the deductions from your paycheck, and we want to clarify any confusion around the pay cycles and withdrawals. It looks like one of our agents has walked through the deductions with you, but to ensure everything is clear, another agent will be reaching out to provide further explanation and assist you with any additional questions or concerns. Were here to help resolve this for you.
  

  If you believe your account was accessed incorrectly, we take that very seriously and are happy to begin a fraud investigation. In such cases, a police report will be required to proceed with the investigation. Were committed to ensuring that your account is handled correctly and appreciate your patience as we work to clarify this matter. Please expect to hear from one of our agents soon. Thank you for your understanding.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a deduction error on my 4-19-24 paycheck and I am being given the run around on getting a resolution. Tapcheck should have taken just ****** but took ******. Three transactions were cancelled due to their website timing out and I have included proof showing the cancellation. I have called 7 different times now, most recently speaking to *****, supervisor of agent ****** who took my first call on 4-19-2024. ****** sent me an email with a link to upload my proof. I have done this. 7 phone calls later each promising a follow up, with failure to do so, I have no resolution and they have failed to refund my money.

  Business Response

  Date: 08/29/2024

  Hi ****, thank you for sharing your experience with us, we sincerely apologize for the delay and difficulties you faced a few months ago regarding the deduction error on your paycheck. Were glad to hear that the issue was eventually resolved to your satisfaction. Since then, weve been working diligently to improve our processes and reduce the timeframes for resolving such issues. Your feedback has been instrumental in helping us identify areas where we needed to enhance our service. Were committed to providing a smoother, more efficient experience for all our clients, and we hope that any future interactions with us reflect these improvements. Thank you again for your patience and for giving us the opportunity to make things right. We appreciate your understanding and continued trust in our service.