We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pets

DFW Reptarium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Brazilian rainbow Boa on 9.30.23. At the store, we noticed the snake was making a clicking noise. When we asked what that noise was, the guy helping us said sometimes they do that. We took their word and took the snake home. Within 6 weeks the clicking got worse and soon the snake started to blow bubbles. That is when we decided to look more into it and discovered that these are clear symptoms of a respiratory infection. The biggest and most clear symptom being the clicking, that we specifically asked about before purchasing. We took immediate action by taking the snake to the vet. He got three rounds of shots over the next 4 weeks, which helped a little but not enough. It was at this point, ***** that I went into the store and notified them of what was going on. I was not looking for a refund or anything of the sort, just accountability or an apology. Instead the response was, thanks for letting me know. When the shots werent enough, we were advised to administer oral drops. By this point it was to late, the snake was suffering from an infection that his young body could not fight. He passed away on 1.1.24. Today on 2.8.24 I was in the store to purchase a feeder for our rescue snake, to which we see another Boa in CLEAR distress and symptoms of an **. Bubbles coming out of its nose, hanging out with its mouth open and full of moister. This business does not do its part in making sure their animals are being properly cared for. They are knowing selling Reptiles to folks that are dying within months. I only had that snake for a short few months but that ripped my heart out see him suffering then to only pass away. This company needs to do better, they are just another PetCo with their treatment of animals and service.

    Business Response

    Date: 02/06/2024

    Completely false accusations. ** in reptiles manifests itself fast, and would not have taken 6 weeks to show signs. The snake became sick due to improper husbandry on the purchasers fault as she was made aware of when she came in and told us about the situation 2 months after acquiring the animal. The advice she received from the unqualified vet was hurting the situation. Furthermore she signed our animal policy stating we need to made aware of any health concerns immediately not weeks later. We do not offer anything over a 3 day guarantee on animals once they leave the store as we have no control how they are cared for. Lastly today is the 6th, she couldn't have been here the 8th. 

    Business Response

    Date: 02/06/2024

    Copy of our policy and where she signed. Again, we can not be responsible for improper care and a resulting death 4 months later.

DFW Reptarium is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.