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Business Profile

Plumber

DNA Plumbing Services

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    01/25/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    (2) plumbers from D-N-A Plumbing came out to the property to investigate a leak coming from the upstairs bathroom. They were not able to locate the leak without opening the walls and let me know that they will need to do a full leak detection. It took two plumbers (3) hours and they came back and said it was leaking from the wash cloth handle. I sent a handyman out the next day who immediately pointed out that it was NOT leaking from the handle but from the shower valve body. I sent another licensed plumber out to investigate. They also confirmed that the leak was from the shower valve body and they were not able to replicate any leaks from the wash cloth handle at all. They recommended that I have the D-N-A Plumbing come back out to take a look. This time, ************* (a supervisor) and *********k (the Master plumber) for the company informed me that they would come back out and that if the leak was in fact coming from the shower valve body they would refund us the $897 they charged us for leak detection. The went back to the property on 1/25/2023. They called to state that they did in fact miss the leak in the shower valve but still remained adamant that the leak in the handle was there. When I stated that it seemed suspicious that they now found the leak that (2) other parties, one who isn't even a licensed plumber, but also maintained that the handle had failed which would absolve them of a refund. They immediately told me that they would no longer be doing business with me. The second licensed plumber has confirmed, with video, that there is NO leak from the handle. I feel like I was scammed out of $897 and they didn't even repair the issue in any way. My tenants also sent me a lengthy email about how rude the original (2) plumbers were and that they spent a majority of the time outside the property.

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BBB Rating & Accreditation

B-

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Years in Business: 7

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Contact Information

542 Haggard St STE 512

Plano, TX 75074-5562

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(214) 799-8080

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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