Complaintsfor4Sight Property Management

• Initial Complaint

  05/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This property management company is taking homeowners monthly dues but not using it towards the community They ignore emails and never fix issues when complained to by homeowners .They have stated they do not respond to all emails They charge fees for homeowners but the property of the community never is fixed which is resulting to homeowners wanting explanations of where is our money going towards

  

  Business response

  05/23/2024

  Unfortunately none of this complaint is true. 4Sight responds to every email and it would be illegal to use community association funds for anything other than community expenses. As the Managing Agent and Fiduciary 4Sight must meet the obligations of the community.  Furthermore, I suspect ************** is irritated because her account was turned over to collection for repeated non-pay situation. I have attached a copy of her statement as clarification. I find this complaint not only misleading but false. 

  

  Business response

  07/02/2024

  The consumer is again, stating false information.  100% of their *** assessments are used for the community. The comment by the Property Manager that all maintenance item emails do not receive a response, is again false. All maintenance/work order items are added to a maintenance queue and addressed.  For clarification, if the on-site manager spent all day reading and responding to email the work would never get done. The complaint is categorically incorrect and taken out of context.  Furthermore, the attached financial statements for the community will provide the details of where all of the *** fees collected are recognized.  The Management Company is contracted to perform and is compensated based on a contract price.  The consumer must quantify what fees they believe are being "taken" and not applied to the Homeowners Association.  The consumer in this complaint has a long history of not paying their *** annual assessments (please note the *** does not bill, nor collect assessments monthly.)  This is another example of this consumers misunderstanding of how the homeowners association bills and collects assessments to meet the budget demands for the community.  Finally, it would be our suggestion that this consumer understand the difference between the ***** of ********* and the Management Company.  The Management Company can only accomplish what the ***** of ********* authorizes.  This Consumer is misdirecting their complaint.  Please reference the attached financial statements.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  4Sight Property Management manages the community where I have a rental property. I have been paying my HOA fees on time and never made any late payments. 4SightPM requested a copy of my lease with my tenant. I informed them that they already have a copy of my lease as my tenant was on a month to month basis. Due to my son's surgery last October (2022), I didn't want to change/renew anything. I wanted my tenant to continue leasing with me as our lease went on to month to month. But 4sight continued to contact me and I continued to explain that I had no new leases. In March, I signed a new lease and shared the document with 4Sight. They told me that they charged a lease fee of $50 for not sending a renewed lease but I cannot send what I don't have. They had both my old lease and the renewed lease. When I asked them to remove the late fee, they said it could only be done by the ***** of ********* so I asked the ***** to consider my case but I never heard from them. Apparently, a tenant cannot go on a month to month basis after 6 months but I didn't know anything about that and as soon as I learned about that regulation, I renewed the lease with my tenant, which I shared with 4Sight immediately in March. I've found 4Sight staff to be rude and unwilling to listen to me. They don't really care about the community members they serve. Their attitude is extremely rude. 4Sight ignored my request to remove the fee and added a new fee on August 2nd, which is very frustrating. They didn't even respond to me about my request to be heard by ***** of *********. I doubt that they conveyed my request to the ***** of *********. At this point, I need BBB to help me deal with 4Sight. I would really appreciate your help.

  

  Business response

  08/15/2023

  Good afternoon,
  
  The purpose of this letter is to reply to the complaint lodged by ****************************************. The community in which the homeowner, **************************************** owns a rental home has a Leasing and fining Policy in their Governing Documents. The Leasing Policy states the following:
  
  Homeowners leasing their property must submit a copy of the lease and a copy of the Association Rental From to the Association within 10 days of execution of the lease.
  The Association Rental Form must include:
  The name and date of birth of every adult occupant of the property;
  Photo Identification (issued by a governmental agency) of each adult tenants and occupants of the property;
  Current license plate numbers for all vehicles belonging to the occupants which will be parked within the community;
  Phone number and email address of adult tenants and occupants of the property and
  Criminal background check for each adult occupant of the lot to be leased.
  The Association Rental From must be submitted along with a $100.00 leasing fee. If the lease is a re-lease of the previously existing tenant, then the Leasing Fee is reduced to $50.
  
  **************************************** was sent a courtesy notice letter requesting a copy of the current lease agreement on December 20, 2022.  If an owner fails to respond to courtesy letters, the notification and fining policy begins. **************************************** did not provide a copy of the lease as requested within the ten-day period as instructed in the letter. As a result, a second notice letter was issued January 4, 2023.  Again, **************************************** failed to respond within the ten-day period required in the second letter. This resulted in a final notice letter being sent on January 19, 2023.
  
  There was no communication from **************************************** during any of the above-mentioned times. As a result, a fine notice was sent February 23, 2023. There was no communication with the homeowner, **************************************** at this time. Again, he was requested to submit a copy of the current lease agreement, Association rental form and a $50 lease renewal fee.
  
  **************************************** did submit a copy of the lease on March 13, 2023. However, because **************************************** association account was out of compliance for many months, despite efforts to contact him, his account occurred fines per the associations fining policy. 
  
  The ***** of ********* will consider waiving fines once the owner is in compliance with the Governing Documents, to include the leasing policy.**************************************** still has not submitted his $50 lease renewal fee and was charged a second fine of $50 on August 2, 2023. **************************************** has access to the association Governing Documents at any time 24 hours a day on the association website. The Governing documents do not need a login to access and review.
  
  **************************************** complaint should not be directed to 4Sight Property Management. 4Sight is his HOAs management company and we are hired and instructed to enforce the communitys governing documents without prejudice equally to all homeowners.  
  
  **************************************** is seemingly upset because he was unwilling to recognize his communitys Governing Documents, specifically the leasing policy.  Unfortunately, he has yet to comply with the communitys leasing policy and therefore, is hoping lodging a complaint with the BBB will result in something that cannot be done by 4Sight Property Management.

  

  Business response

  08/15/2023

  Attached are the original letters provided to *************************** regarding his leasing restriction violation.  Unfortunately, he was offered every opportunity to rectify his situation.  Had he taken the opportunity as explained in the final letter and contact 4Sight, his *** board would have been able to evaluate any special circumstance he believed would help his situation.  He did not do that.  While our staff is professional and understanding, it is difficult for owners to differentiate between details of the rules and regulations and being rude.  4Sight is hired to enforce the rules and regulations even thought some owners do not like them.  When ignored, fines are assessed per the *** guidelines and fining policy.

  Customer response

  08/15/2023

  I am rejecting this response because:   

  4Sight Property management is mistaken that I did not communicate with them when I received the violation letter. I called ****************** to let her know that we did not have a new lease. In my voicemail on February 3rd, 2023, I explained to her that 4Sight Property management already has our most recent lease and that we do not have a new lease to submit. When I called again to make sure she received my message, I was told that she was out of the office but she would reach me if she had any further questions but she never did. And then I received a statement with a penalty for noncompliance. 4Sight Property management should check their voicemail records to see that I left a message with ****************** back in February 2023. She never called me so I assumed the case was resolved as I clearly explained to her that I would submit the new lease as soon as I have one. My son had a knee surgery back then and I didn't want to renew in case my tenant decided to leave. 

  On February 23, 2023, I called again and spoke with **************** this time. I explained the situation to her and when she explained that I could not be on a month to month basis for more than 6 months, I told her that I will renew my lease. I also requested her to remove the penalty. She told me that ***** of ********* would make such a decision so I asked the ***** of ********* to consider my case. However, again, I never heard back from 4Sight Property management until I received another penalty. Please see my emails to 4Sight Property management in the attachments. 
  

  On 3/9/2023, I sent our new lease to 4Sight Property Management. I wanted to pay the $50 for renewing my lease but the system didn't let me ******** $50. It prompted me to pay $100 but since I was waiting for a response from 4Sight Property Management about the *****'s decision, I didn't want to pay that amount. 4Sight Property Management can easily see that I always pay my HOA fees on time. 

  Please review my email communication with 4Sight Property Management to see that I was in fact in communication with them. But they haven't been responsive at all. That is the only reason I contacted BBB and I am hoping that we could resolve this issue through BBB's help. 

  Kind Regards,

  *********************

   

   

  Customer response

  08/15/2023

  4Sight says the following in their response: "Had he taken the opportunity as explained in the final letter and contact 4Sight, his HOA board would have been able to evaluate any special circumstance he believed would help his situation.  He did not do that."

  Please review the response I have written today (8/15/2023). You will see that I contacted 4Sight three times. My emails are my proof. Please see the attached files. They are the unresponsive ones. I did everything in my power to resolve the issue with them. They do not even read emails or even my response where I explained how I contacted them. They did not even look at my attachments. Their response is a copy/paste response. Dealing with them is so frustrating. 

   

  

  Business response

  08/31/2023

  While we understand ****************************************, claim that he contacted the 4Sight offices by telephone and voice message, the violation letters have very specific cure periods of ten (10) days. **************************************** did not respond within the ten day cure period for any of the letters he received. He does not deny receiving the letters, nor does he deny that he did not provide the details of his lease information.  **************************************** has paid his lease renewal fee, nine months after being notified. The board is willing to waive one violation fine of $50, with a full retraction of his BBB complaint against 4Sight, as they are only doing what the association has contracted them to do.

  Customer response

  08/31/2023

  I have reviewed the business response and accept this resolution only because I do not want this issue to go on forever. I want to make 2 things clear: I was unable to pay the lease fee because their online system didn't let me ********* the lease fee" as I requested the Board to review my case about the fee. I finally decided to send a check in the mail for the lease fee. They already know this. Secondly, as I've said it many times, 4Sight asked me to submit a copy of a new lease, which I didn't have at the time. How can someone be late to submit something that doesn't even exist?? 

  I also want them to know that they should treat homeowners with respect. 

  I thank BBB for helping me with this issue. 

  Regards,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩