Complaints

This profile includes complaints for OmniKey Realty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OmniKey Realty LLC

  660 N Central Expy Suite 100 Plano, TX 75074-6780

• 

  OmniKey Realty LLC

  5444 Westheimer Houston, TX 77056

• 

  OmniKey Realty LLC

  1100 NW Loop 410 San Antonio, TX 78213

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  property management company is withholding your entire $1,325 security deposit and also trying to charge you an additional $2,996 for painting-related wear and tear. Meanwhile, they approved you for another rental under their management and accepted an additional $1,725 from you for that new home.This situation raises concerns for a few key reasons:1.Excessive Charges for Paint Landlords can charge for damages beyond normal wear and tear, but a $2,966 charge for painting is unusually high. If the walls simply needed repainting due to normal use (scuffs, minor marks, fading), they should not be charging you at all. If there were significant damages (holes, unauthorized paint colors, etc.), they must provide proof, such as photos and repair invoices.2.Withholding Your Full Security Deposit Most states require landlords to return security deposits within a certain timeframe (usually ***** days) after a tenant moves out. They must also provide an itemized statement if they are withholding any portion of the deposit. If they did not give you a proper breakdown with legitimate repair costs, they may be violating the law.3.Contradiction in Approving You for a New Home If they believed you caused such extensive damage to the previous home, why did they approve you for another rental under their management? This raises questions about the legitimacy of their claims.

  Business Response

  Date: 03/06/2025

  Ms. *****,??

  The owner believes the charges are valid. We emailed you the photos of the damage and condition of the property after you vacated it. The files are too large to upload here.

  OmniKey did not turn off your water. We switch the account to our name when you vacate the property, but the services remain on. Regardless, you are required to have the property and carpets professionally cleaned upon move-out. You failed to do either of those requirements. Additionally, the carpet in bedroom 2 was stained and may need to be replaced if it cannot be cleaned. This will be an additional charge to your account once we have the invoice from the vendor. Furthermore, the trash you left in the property will need to be hauled off, which will also be added to your account.

  ??Please find attached a copy of the deposit itemization letter that was previously mailed and emailed to you, along with a copy of your lease that includes the move-out procedures.??

  Thanks,

  
  OmniKey Management

  Customer Answer

  Date: 03/10/2025

  I am rejecting this response because : I strongly disagree with several of these charges, as they do not appear to be valid. We resided in the property for two years, and while it was cleaned upon move-out, it was not professionally cleaned. Given that the water was off at the time, I am willing to cover the cleaning fee as a reasonable resolution, along with the charge for the door stopper damage.
  
  
  However, the remaining charges, including those related to carpet replacement and trash removal, appear to be unjustified and fall under normal wear and tear. The provided photos do not demonstrate excessive damage beyond what is expected after two years of tenancy. I request a detailed explanation of how these charges were determined, as well as copies of vendor invoices and any relevant documentation justifying these deductions.
  
  
  If a fair resolution cannot be reached, I am prepared to escalate this matter further, including filing a formal dispute and exploring my legal options to ensure that I am not being charged unfairly. Please advise on how you would like to proceed in resolving this matter appropriately.

  Business Response

  Date: 03/10/2025

  Ms. ***** was provided the attached deposit itemization statement, and photos of the damage were emailed to her. OmniKey Realty is the property manager, not the owner/landlord of the property. The owner has been notified of Ms. ******* dispute of the charges. We are waiting for the property owner/landlord's response. 

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 1/2 years I have dealt with this company not complying to the lease agreement by upkeeping the house or keeping it livable. There has been a hole in my shower since I moved in that they came and did a weak repair job on and the hole reopened within a week and since then has not been fixed. My electric bill is over $400 in the winter because they will not properly insulate the house and this has been going on for 3 *******. The heat does not get above 50 degrees when it is under ****************************************************************************************************************************** and my son can be warm. There has been a tree ***** and branches sitting in the yard since I moved in 2/12 years ago that they have failed to remove the whole time I have lived here. The foundation is so bad the floors are buckling and they have done nothing. The doors will not shut and have not been fixed on top of multiple other issues. The rude woman ****** ****** is trying to tell me I did not give them proper notice of me moving out even though I messaged them on 1/30 that I would not be renewing my lease. She then typed at me in all caps essentially yelling at me through texts which is 100% not acceptable. They are trying to charge me for fees even though I sent them a message stating I would not be renewing my lease. Stay away from this company at all costs.

  Business Response

  Date: 03/06/2025

  Ms. *******,

  We have made the owner of the property aware of the hole reoccurring in the shower. This repair should be handled soon. The owner believes the house is sufficiently insulated. An HVAC technician inspected the system in December and found it was working properly. We will notify the owner about the tree ***** and limbs in the yard. The owner is aware of the foundation issue and is working with the foundation vendor who previously performed work on the property to correct the issue. We will speak with our staff about communicating in a professional manner. The fees have removed from your account. If you have any additional issues or concerns at this time, please place a request in the portal and we will address them as soon as we can.

  Thank you,

   

  OmniKey Management

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and made complaints through the mobile portal about the tenants next door in Unit A. I have called the police on one or more occasion about the noise. Nothing is being done about it and all they do is send out lease and noise citations. Omni Key Realty states in their rental contract 17. PROPERTY MAINTENANCE Section A. Tenant's General Responsibilities: Tenant, at Tenant's expense, must: (1) keep the Property clean and sanitary; (2) promptly dispose of all garbage in appropriate receptacles. This is an ongoing issue as trash and trash in small bags with dog p*** and baby diapers are left outside the door. Trash pick up was this past Saturday and they never cleaned up outside. This is what happens when you live in a duplex nobody obeys the rules. We don't need rodents and roaches making trips to our side of the duplex. Rental policy section F. Smoking: Smoking, including vaping or tobacco pipes of any type, by Tenant, Tenant's guests, family, or occupants is not permitted. I wake up in the morning, middle of the night, or just in my home in the middle of the day and the smell of marijuana is coming through my vents. The smell lingers and stays in my master bedroom and bathroom. ************* Rights physical health or safety. ****** have been violated. Texas Renters Rights: Peace and Quiet Your rights as a tenant include the right to "quiet enjoyment," a legal term. This means your landlord cannot evict you without cause or otherwise disturb your right to live in peace and quiet. Last night my neighbors toddlers were up screaming and running through the house until 1:30 A.M. I even submitted the call reports from the police department to OmniKey

  Business Response

  Date: 01/28/2025

  OmniKey Realty manages the property for the landlord/owner of the property. We have sent the neighboring tenant violation notices and performed a surprise inspection of the neighbor's unit. OmniKey did not find any violations during the surprise inspection and we do not have any other evidence of these violations except Mr. ******** statements. The attached ***************** incident reports provided to OmniKey by Mr. ******* do not reflect any legal violations by the neighboring tenant. As we previously informed Mr. ******** he should call local law enforcement if he believes a crime is being committed. Without evidence that the tenant is violating the terms of the lease agreement or violating the law, the owner/landlord is unable to take further action at this time. The owner/landlord is willing to review any evidence of tenant violations Mr. ******* wants to submit to OmniKey Realty.

  Customer Answer

  Date: 01/31/2025

  I am rejecting this response because:   VIOLATION OF SECTION F. SMOKING. I GET TIRED OF THE SMELL OF MARIJUANA COMING THROUGH THE ***** WHICH MAKES IT HARD TO SLEEP IN MY MASTER BEDROOM. THE SMELL LINGERS IN MY MASTER BEDROOM AND MASTER BATHROOM. I CALLED THE POLICE ON NUMEROUS OCCASION AND I WAS TOLD THAT I NEED A WARRANT FROM OMNI KEY. MY NEXT STEP IS TO CALL HOUSING AUTHORITY. THE ***** CONTINUES AND THE ***** O THE PROPERTY. ONMI KEY JUST SIT AT THEIR DESK ALL DAY AND SEND VIOLATIONS WHICH IS LIKE A SLAP ON THE ****** SO I GUESS WE CAN DO WHAT WE WANT AND BREAK ALL SORTS OF RENATL LEASE VIOLATIONS.

  Business Response

  Date: 02/03/2025

  Mr. *******,

  As previously stated, we do not have sufficient evidence of your allegations against your neighboring tenant to take additional action. Please feel free to provide us with evidence of the lease infractions to support your claims. For example, photos of the lease violations and/or police reports that verify your allegations. That is the information we need to take further steps to enforce the terms of the lease agreement.

   

  Thank you,

   

  OmniKey Management

  Customer Answer

  Date: 02/03/2025

  I am rejecting this response because:   I sent police reports and photos and what is not being done to ****** ****** the owner of the property. All documents were maild to his Kansas address. You know as well as I do that I can't knock on the door asking for a picture of them smoking weed. Since you guys are not doing anything about the noise and the violation of section F of your rental lease; I contacted ******.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a property on Affordable housing. A condo that sells for $800,000 they said I could use my voucher to rent it and I would only pay $400 I submitted an application with ALL my personal information as soon as I did the property was no longer available. Realtor name ******* *********.

  Business Response

  Date: 01/30/2025

  I spoke with Ms. ***** and informed her that the $75.00 application fee was never charged to her account. I provided her with copies of the information she provided us for the application. I assured her her personal information is safely kept in our system and has not been shared with anyone. Ms. ***** has my direct contact information and I asked her to call me if there are any additional issues.

  Customer Answer

  Date: 01/30/2025

  I am rejecting this response because:   
  I did speak with the company and Im aware I was not charged the $75. I did however ask what percentage of their properties actually originate from Affordable Housing and was not given an answer. Earlier in the conversation I asked why they would have a property like the one I applied for on Affordable Housing website. He said something about to be well rounded. I would still be very interested in knowing the percentage the company has section 8 housing.

  Business Response

  Date: 02/03/2025

  Ms. *****,

  We market all of the properties on numerous websites, including *************************. We do not keep records of where the leads originate from, so we are unable to answer your question concerning the percentage of properties that originate from the Affordable Housing website. We market the properties on ************************* because based on a potential person's income and vouchers they may be able to live in any property we manage. Ultimately, the owner of the property decides if they want to accept tenants with Section 8 housing benefits. OmniKey does not make that determination on behalf of the owner. Our recommendation is if you desire to live in a property managed by OmniKey, you need to fill out an application and we will present your information, including your Section 8 vouchers, to the owner of the property for consideration. Please contact us directly if you have any additional questions at *************************************** or **********************.

  Thank you,

  OmniKey Management.

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my rent early as usual Thursday time on Dec ******* . My rent is not due til the 1st of each month ?? I paid Omnikey reality 575 plus the 70$ credit I already had in my account from the previous payment I made last month that would have made it 645$ . They took 140 Credit which left my account with 505 in it then I checked again about 3o mins later and my balance was 140 . My rent is 575 with a 70 dollar water fee which 645$ . I am on fixed income and I paid them and they are stealing and trying to get extra ??

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon move-in the grass was overgrown and full with debris. The ** system was broken, and the sidewalk was covered in trash, mud, and overgrown grass, which attracted a large number of flies. We addressed these problems on our own, hiring a service to cut the grass and clear the sidewalk to improve the house's appearance and livability. We also spent days removing construction debris and garbage from the yard, treating it for fleas, and taking our dog to the vet due to flea infestation.Additional issues included incomplete kitchen cabinet shelves, a stained and filthy toilet seat, and an improperly installed ** unit that caused a bathroom leak. The water damage affected our belongings, and the repair work was subpar, leaving damage to paint and an uplifted floor. The house did not come with a mailbox, so we purchased one for approximately $200, which we left for the next tenant as a courtesy.The furnace needed to be replaced (November), and the maintenance team left a hole in the ceiling from the repair. Due to the hole, the house struggled to maintain a proper temperature, sometimes dropping to 50 degrees, with repairs only completed in January despite our maintenance requests. After a severe storm caused a tree to fall into our neighbor's yard, we had to pay for its removal as our requests for assistance were not addressed, leaving our neighbor's driveway obstructed.We had made numerous efforts to address these issues and improve the property out of goodwill. It is disappointing to receive such a negative response from the homeowner.The owner claims they had to repaint the whole house and charged over $2,000. The itemized list is not even accurate to the house, it claims they had to paint the guest bedroom door, the master door, and bedroom 2 door. This house was only a 2 bedroom, where did the 3rd bedroom come from? Simply, we left the house in a far better condition than we had received it in, there was no reason so much had to be taken from our deposit.

  Business Response

  Date: 10/14/2024

  The owner/landlord of the property is reviewing the painting charges for Ms. ****** The construction company that renovated the property prior to Ms. ***** occupying it was sent back to clean up the construction debris. Additionally, a professional pest control company treated the property for fleas on June 27, 2023. Ms. ***** reported the hole in the ceiling on January 6, 2023. The landlord's property management company covered and insulated the hole by January 16, 2023. The removal of the tree from the neighbor's property was the responsibility of the neighbor. It is well established law that the owner of the property where the tree lands is responsible for cleaning it up. Ms. ***** had no legal obligation to pay for the removal of the tree. She needs to seek reimbursement from the neighbor. The landlord should have a response regarding the paint charges soon.

  Customer Answer

  Date: 10/14/2024

  This is the first Ive heard of the charges being reviewed. I have contacted multiple people since August and was never given this information, thank you for this update.
  

  Regarding the tree, I corresponded with ****** ****** on 5/29/24 and was in contact with dispatch through the portal and never during that time was I told that the responsibility was on our neighbor. I was told that they were in the process of finding a vendor to send over to remove the tree and fix the fence. So I took that as it was the responsibility of us/property owners.
  

  The company came to clean the debris much after move in after we had cleared most of it. Same with the flea treatment, we had to treat the yard and our dog while waiting for exterminator to be sent out.
  

  The hole was fixed after I put in another request. The hole was originally created in November by maintenance and we were told they would be back within the week to fix the hole. As you stated they did not come back out to fix the hole until January 16th. This was after I put in another request that I should not have had to put in. And even when notifying them that the house was unbearably cold it still took over a week to get the hole fixed. I was not aware it was our responsibility to continue to request repairs when there is already an open ticket for the situation. 
  

  Their response still does not explain why the itemized damage list is incorrect and lists incorrect information about the house (listed 3 bedroom doors on the damage list when the house is only a 2 bedroom). Taking almost our whole deposit for paint is just not right. Especially when we did everything we could to treat that home with respect and care. 

  Customer Answer

  Date: 11/09/2024

  In reply to ****** ***** question;

  Has the business contacted you directly and/or made any additional efforts to address your concerns?
  

  No, they have not.

  Thank you maam for reaching out!

  Business Response

  Date: 11/21/2024

  The property was renovated immediately prior to Ms. ***** occupying it. The walls were freshly painted, most of the doors were brand new, and the kitchen cabinets and bathroom vanities were brand new. After Ms. ***** vacated the property, the final walkthrough revealed the paint on the walls, doors, cabinets, and vanities had scrapes, scuffs, marks, and holes that the landlord considered beyond normal wear and tear. The property code allows landlords to hold tenants responsible for damage that is beyond normal wear and tear. That is the reason Ms. ***** was charged for painting.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The are conditioning unit hasnt been working since 9/13/2024. I moved in 9/24/2024 around 10am and the thermostat said 86 degree's. At around 12am 9/25/2024 I noticed that the thermostat was still at 86 degrees despite turning it on that morning when I arrived. I was informed by the emergency maintenance line when I called that OmniKey was aware that the air conditioner wasnt working and yet they still allowed me to move in WITHOUT informing me that the air wasnt working. My child has asthma and CAN NOT be in these conditions.

  Business Response

  Date: 09/27/2024

  Hello,
  Thank you for your understanding regarding the **** situation. We are actively working with the vendor to expedite the installation of the new system. I appreciate your patience during this time, and I hope the daily credit helps ease some of the frustration. Please dont hesitate to reach out if you have any further concerns.

  Thank you,

  Management 

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on 9/27 i took pictures of this home. I moved in with paint chipped everywhere. The house smelled like pee. They did not replace the carpet. The lawn was completely overgrown and no landscaped. I finally got in touch they replaced the carpet after i moved in and my kids were out of their bedrooms. I asked for a credit back for the couple days. No one one got back to me. MY lease was up on 7/31. I contacted the office multiple times left messages. That is only if i was able to get through, most the time the phone hung up on me. So finally i had to submit a request ticket for a repair stating i needed to end my lease. Now since it was after the 60 days i had to pay a prorated amount. Which i paid. Now they are taking my deposit and stating i owe an additional $1700 for repairs on the property. I have the pictures with time stamps showing all the chipped paint that they are trying to charge me for. Please help me to get this resolved. I don't believe i owe that $1700 and should have gotten most my deposit back. I have tried calling and can not get any one to answer the phone. i don't want to go to collections. total charges they claim $3725.00. deposit $2025 they took that and saying i owe additional $1700.. Thank you in advance for any help.

  Business Response

  Date: 09/25/2024

  The house was professionally cleaned on September 6, 2023 prior to Ms. ***** occupying the property on September 27, 2023. See attached invoice from *******************. Ms. ***** was charged prorated rent for the final month of her lease because Section 4(B)(2) of the Residential Lease requires 60 days' notice prior to terminating the lease agreement and it states the rent will be prorated on a daily basis. See Ms. ******* attached notice to vacate dated June 14, 2024. The original lease term ended on July 31, 2024. Her notice to vacate was provided to us less than 60 day s' prior to the end of the lease term.

  Even though Ms. ***** was provided with an Inventory and Condition form when she moved into the property, she failed to note any damages on it and return it to OmniKey Realty. New carpet was installed by October 2, 2024. The attached carpet invoice has the incorrect date, but out internal records reflect the carpet was installed on or before October 2, 2024.

  I have been communicating with Ms ***** and the landlord/owner of the rental property. OmniKey Realty is a property management company and does not make the final decisions on what damages are charged to the tenants once they vacate a property. The landlord/owner makes the decision on what damages will be charged back to the tenant. I provided Ms. ***** with an updated deposit itemization statement that included the charges the landlord/owner added to her account. 

  Ms. ***** has my direct email and phone number if she has any additional questions or concerns.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ANM RENTING A HOUSE FRIM OMNIKEY REALTY, I MOVED IN ON AUGUST 1, 2024. *** TOLD THE COMPANY OF THESE THINGS OF CONCERN NEED TO BE HANDLED ASAP. IT DOESN'T TAKE THAT LONG TO GET PEST CONTROL OUT THERE NOR TO PICK UP THIS TRASH AND DEBRIS THAT WAS OUT HERE BEFORE WE MOVED IN. NOW AT THIS POINT I NEED A CREDIT ON MY ACCOUNT ASAP FOR THESE ISSUES THAT SHOULD HAVE BEEN HANDLED PRIOR TO MOVING IN. THIS HOUSE WAS NOT MOVE IN READY, ALSO THERE IS A RAT NEST BEHIND THE HOT WATER HEATER THAT THE PEOPLE INSTALLED NEW HOT WATER HEATER OVER IT. THIS HOUSE WAS NOT MOVE IN READY. THERE IS NO MAILBOX NOR NON OF YHE SHELVES ARE INSTALLED IN THE ******. THE PROPERTY HAD NO HOT WATER NEEDED NEW HOT WATER HEATER SO NO AIR CONDITIONING. NEEDED FREON. HIGHLY UNACCEPTABLE

  Business Response

  Date: 10/16/2024

  Pest control services were completed, the hot water issue was resolved, the rodent's nest was cleaned up, a mailbox was installed, the kitchen shelves were installed. The closet shelf was repaired but the repair did not hold and we are scheduling our in-house maintenance team to make this repair. We are also seeking approval from the owner of the property to approve a vendor's bid to haul off the debris in the yard. OmniKey manages this property, but we must have approval from the owner of the property before scheduling a vendor to haul off the debris. We hope to have the owner's approval soon. If there are any additional issues with the property, we recommend making a repair request in our portal and it will be assigned to the employee who is best able to assist you.

  Business Response

  Date: 10/16/2024

  The owner also provided the tenant with a $500 credit for the inconvenience she experienced with the property.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into 1803 clover trail under the management of OmniKey Realty we/I have experienced a lot of issues. These issues ranged from the security of the home, to the home not being made ready or clean upon move in. I have attached numerous photos of the maintenance portal and discussion between the employees, myself, and the other tenant no longer living in the house. I recently looked up reviews on the company and found I am not alone in the issues with their management, During original walk through one of the front windows of the house was broken and said to be fixed before or on the day of move in. It was not fixed for over a month. The house was not dewinterized before move in, Both sliding glass doors to the back yard did not lock they eventually sent a tech to install a bar to hold as a locking mechanism for the doors. Food left in the sink and dishwasher to include shrimp tails, as well as numerous other issues. During the summer the A/C broke and they never sent a tech to fix it and I had to resort to fixing it myself. Someone had been snooping around the house multiple times tapping on windows, broke into the garage twice, and there was an instance when I came home from taking my boys back to their mothers (due to the lack of security felt at the house) the front door was wide open. The door frame was tampered with and the top lock no longer locked. I had received a message that day that a tech from their company was coming out so either the tech left the door unlocked or someone broke in. The company did not come to fix the door or change the locks from july26th until I terminated my lease and moved out august 31st. I tried to work with them on prorating the rent for everyday that the issues were not fixed. They then threatened to evict me for withholding rent during this discussion so I ended up paying the rent and still was met with zero care and no one fixing the issues. All I request is my last month rent and deposit back for all the trouble.

  Business Response

  Date: 09/20/2024

  Mr. *******,

  The repairs issues you referenced in your complaint were either resolved or the owner was diligently working to resolve them. Several times the vendors hired to make these repairs were unable to contact you to coordinate an appointment. None of the issues rose to the level that allowed you to breach the lease with impunity. Additionally, you did not terminate the lease early per the statutory rights under Section 28 of the Residential Lease. The owner's position is you breached the lease by ************ terminating it before the lease term ended on March 31, 2025. For these reasons, the owner accessed breach fees to your account plus charges for damages to the property that were beyond normal wear and tear. The owner does not *** you anything. In fact, you owe the owner $4,486.00.