ComplaintsforTAM Residential, LLC

Property Management

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Initial Complaint
04/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The date of the incident was in 10/2023 and I ended up being homeless getting housing through DHA. I never received my money or check. When I contacted ***************************** he hung up in my face. I went to 1822 ************ which is a homeless mailing address but never got my money or check.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Thank you for reaching out. We sincerely apologize for any inconvenience to you regarding this incident. We would like to hear more about the incident and see how we can help resolve this issue. It is unfortunate to see that our diligent efforts to thus far have not resolved your issues to your satisfaction, and we are eager to speak with you further to ensure your comfort. At your earliest convenience, please contact us via Resident Support on our website at ************************************************** look forward to hearing from you.
Initial Complaint
04/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I moved to ****************** (now Tam Residential) July 2019 - November 2022. I had a successful walk through month or so prior to my move out date by the maintenance manager. I had NO issues. I moved out with a friend who helped me move and had no issues. I went to the leasing office to turn in my keys and to make sure the property manager had my mailing address for my deposit. 30 days went pass and never received my deposit nor a $0 balance general ledger in the mail. I called the office, text and email several people with no date of my deposit. Then I get an email saying I have a $500.55 balance. I said it was not mine. With no luck of getting touch the with property manager or any staff at OKR, I decided to call Tam Residential and spoke with someone who said I messed up the kitchen counter top and my deposit went toward that balance. I wrote all 3 credit bureaus to say this not mine and they removed it from my credit report. Well when I went to get an apartment Tam Residental or OKR put a collection on Apartment Verify and my $99 deposit to the new apartment was a loss. I am now staying in an extended stay since January 21. My resolutions are $0 balance ledger, proof of the photos and the date of each photo of the kitchen counter top after I left 11/26/22, $99 I loss from the new apartment, $150 deposit I never received, $501 collections removed my Apartment Verify and any other apartment agencies and credit bureaus on their end and the money I spent each week living in the extended stay of $472.43 since the week of January 21 till the end of the year for my reservation. I am also rendering homeless and have emotional distress because I am living in an extended stay hotel when I should rightfully be in living in my apartment right now. The email was sent from the central billing office in *******, **. Emal sent to me Monday, 5/15/2023 which is 6 months after I moved. I should have received my deposit and $0 balance general ledger within ***** days. Thank you!
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Customer response
07/02/2024
Hi ******,

Thank you for your email! I have NOT heard from either ****************** or Tam Residential. It's sad that I am going through this situation. Can you imagine the people who are going through this same situation but they do not know what to do or who to tell? I always think about those people.

If possible, try to reach out to the corporate location.

Tam Residential (******************)
********************
Suite 250
***************
**************

Thanks,

*********************************, MBA
Business response
07/10/2024
Thank you for reaching out. We sincerely apologize for any inconvenience this situation has caused you. To ensure our residents' comfort, we are committed to providing prompt solutions to all concerns. It is unfortunate to see that our diligent efforts to thus far have not resolved your issues to your satisfaction, and we are eager to speak with you further to ensure your comfort. At your earliest convenience, please contact us via Resident Support on our website at ************************************************** look forward to hearing from you.
Customer response
07/10/2024
I am rejecting this response because due to this matter need to be taken care of. I went to the portal and sent a message but I feel I will get the run around. I want this taken care of.
Business response
07/11/2024
We appreciate your feedback. We apologize if we missed the ***** Were always grateful for feedback constructive and otherwise. Your feedback allows us to provide better service. We welcome the opportunity to discuss this matter in greater detail. Please let me know if there is a time/date that works best for you and a good number to contact you. As also you can reach us at ************ or by email at *********************************
Customer response
07/11/2024
I have reviewed the business response and accept this resolution. I will send them an email so the situation can be resolved ASAP.
Initial Complaint
04/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
It deeply saddens me to inform you that for the third time this year, residents' packages have been stolen from the building. Living here, in what I once considered a safe haven, I am now feeling increasingly violated and insecure about my privacy and security.It is disheartening to realize that despite the monthly fee of $25 that we pay for package security, incidents of theft continue to occur. The thought that my personal belongings and even intimate items are now in the possession of complete strangers is disturbing, to say the least.This unfortunate situation has eroded the trust that I once had in the management of this place. As a resident paying a considerable amount in rent, it is disheartening to see my trust being shattered and my belongings being taken away from **** urge you to take immediate action to address these security breaches and to enhance the safety measures in our building. Every resident deserves to feel safe and secure in their own home, and it is crucial for the management to prioritize and ensure the well-being and peace of mind of all residents.I sincerely hope that you will investigate this matter thoroughly and implement effective solutions to prevent such incidents from happening again in the future. Your prompt attention to this urgent matter would be greatly appreciated.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Thank you for bringing this matter to our attention. We are concerned by your comments as the safety of all residents are important to TAM Residential. When you have a moment, please contact us via Resident Support on our website at ***********************************************. We hope to hear from you soon.
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** resided at ********* Forest for the last 2 years and Ive gone through several managers that didnt do their job properly. Just recently I was told I owe a significant balance from the previous managers that I knew nothing about. *** negotiated a plan to rectify this bill and now theres a new manager less than 2 weeks saying Im evicted. They have nothing to do with the previous managers.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Thank you for bringing this matter to our attention. We are concerned by your comments as we want to resolve the issue regarding your balance and avoid eviction. When you have a moment, please contact us via Resident Support on our website at ***********************************************. We hope to hear from you soon.
Initial Complaint
03/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
TAM Residential is attempting to charge me an egregious amount of money. They are trying to charge me for a brand new washing machine. The washer worked upon move out and on top of that it is a used rental washer. The final bill is not appropriate. I paid to have the apartment deep cleaned by the company that they recommended. I agreed to pay for the small amount of trash left behind. Not even a full bag. I can provide videos, recorded convos, voicemails, and pictures. This parament had major water issues that they ignored. I lived there for over 2.5 years. If its not resolved I will file a court actions.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Thank you for bringing this matter to our attention. We are concerned by your comments as we want to help you resolve any issues you have regarding the extra charges. When you have a moment, please contact us via Resident Support on our website at ***********************************************. We hope to hear from you soon.
Customer response
07/10/2024
I am rejecting this response because: They are fully aware of my requests. I have emailed and called to no avail prior to contacting BBB. I can prove the amount of messages I have sent as well as reviews.
Business response
07/10/2024
We appreciate your feedback. We apologize if we missed the ***** Were always grateful for feedback constructive and otherwise. Your feedback allows us to provide better service. We welcome the opportunity to discuss this matter in greater detail. Please let me know if there is a time/date that works best for you and a good number to contact you. You can reach us at ************ or by email at *********************************
Initial Complaint
03/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Thursday, Feb 1, 2024, I completed an online application for the Lifestyles at ************ unit #****. I had spoken with the front office prior to applying and was told I could submit the application and do everything online for the floor plan and unit of our choice. Before the application was considered to be complete, the system required me to pay a $250 security deposit to hold our unit, a $100 non-refundable admin fee, and a $75 application fee, in total $425 that was drafted from our bank account. A few days later I received a call from the office informing me that the unit I had applied and paid for was not actually available. I was told it was a computer glitch and since the $250 was non-refundable I would need to choose a different unit, either a smaller apartment (approx 200sqft less) that was the same price, or a larger townhome that was out of our budget. Because I didnt want to waste anymore money, I asked them to hold the smaller unit, but ended up canceling because if I had known the unit we applied for was not available, I wouldnt have filled out an application nor would I have paid any money. They replied saying because I was canceling the application, all fees ($425) were forfeited and I would not be refunded. During one of the phone calls it was also explained to me that several people have applied for unit #**** and theyre having to tell people the same thing. It was also explained that the current tenants of #**** are being evicted but have not left the apartment. This is absolutely false advertising, not some computer glitch. As of today, 3/6/24, unit #**** is still being advertised as available on their website. Theyve stolen my money and who knows how many others. They tried to say their way of resolving the issue was to offer a different unit, but what was offered was not an appropriate option for our family and therefore did not resolve our issue. I would not have paid them if I had known #**** was not available.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Thank you for bringing this matter to our attention. We are concerned by your comments as we adhere to a strict process for all lease agreements. We want to help you resolve the issue regarding your deposit as soon as possible. When you have a moment, please contact us via Resident Support on our website at ***********************************************. We hope to hear from you soon.
Initial Complaint
03/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On or around January 20, 2023 I received an invoice for my monthly rent, however that amount was $1,634 higher than it normally is. I have been into the office multiple times and spoken directly to management and have been told to not worry about it, that it is an incorrect charge that was somehow added to my account and to not pay it. However, I have still been receiving e-mails and past due notices that I have a balance due. I recently received an e-mail on March 5, 2024 from ********************* the Property Manager in which the e-mail contained a Final Balance Due Notification and demanded I pay the balance due of $1,898.85 by March 5, 2024 by 9:00a.m. or they will turn my account over to their attorney and start eviction proceeding. The management at Lifestyles as well as the property management company TAM has done nothing to resolve this issue in a speedy manner over the last 2 months. I would like this company to provide my account with a billing adjustment immediately and to cease and desist their past due notices as I know and they know that this charge was incorrectly added to my account. It should not take 2 months and various phone calls, e-mails and stop ins at the front office to get this problem taken care of when all they have to do is go into my account and adjust the balance due. Eventually, because of their poor management, this could result in an accidental eviction notice or this balance due being falsely reported to the credit agencies. I have attached documents in which you can see on the first and second page I have circled the incorrect charges that total $1,634 and now they have added interest to that charge to make it a balance due of $1,898.85 If I do not have a resolution to this issue as soon as possible I will be hiring an attorney.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Thank you for bringing this matter to our attention. We are concerned by your comments as we want to ensure that this situation be resolved as soon as possible. When you have a moment, please contact us via Resident Support on our website at ***********************************************. We hope to hear from you soon.
Initial Complaint
03/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have lived at these apartments for already going on 4 years never had an issue until last year 2023 when they made changes as far as new management and office staff. The office staff are no help what so ever and always have atttitde when it comes to the tenants asking for help. I have recently been having issues with minor wear and tears in my apartment and the issue never gets resolved. My utilities went up and i had to be responsible for something that wasnt even from my apartment. I was told i had to pay that amount until i get reimburseted in 2 months. I have also had rent increase and for what reason? I asked for the phone number to corporate and they say they are not allowed to give it out. I have asked to speak to manager for these apartments and i never get a call back. This is very unprofessional and ridiculous I get charged so much and for what nothing to get resolved. I use to love these apartments now i cant wait util my lease is up. Now I know why there are so many vacant apartment available. I guess im not the only one expereincing these issues. Changes needs to start happening.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints

Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.

*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Your satisfaction is important to us, and we appreciate your thoughts as a loyal resident. During any changes to our team, we aim to provide seamless service and communication to all our residents. Please accept our genuine apologies if that has not been your experience. We want to help you resolve any issues you have regarding maintenance and reimbursement. Please contact us via Resident Support on our website at ***********************************************. Thank you.
Initial Complaint
03/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am current resident that moved over to a specific apartment complex back in the beginning of November and been having issues with my apartment ever since I moved in. In January my apartment flooded out with major issues and still experiencing issues every week Im putting work orders and in the front office every week. When the apartment flooded out my kids and I remained in the apartment while in was in a mess and stay while repairs didnt take place until a week later and experienced mold and mildew was present not only that I also experience pest throughout the apartment on a day to day basis. No one offered to get me moved out of the unit or maybe even get assistance with the rent and my food also got ruined in the flood as well everyday my kids and I had to eat out everyday which was way too expensive sometimes to go days without eating. I reached out to corporate by email with no response.
Business response
06/24/2024

From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
07/10/2024
Thank you for reaching out. We sincerely apologize for any inconvenience to you and your family. To ensure our residents' comfort, we are committed to providing prompt solutions to any maintenance concerns. It is unfortunate to see that our diligent efforts to thus far have not resolved your issues to your satisfaction, and we are eager to speak with you further to ensure your comfort. At your earliest convenience, please contact us via Resident Support on our website at ************************************************** look forward to hearing from you.
Initial Complaint
03/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear *******************:I have waited for months for repairs to be made this is a very urgent matter I've been lied to by the manager here numerous times. Can someone please just come out and do these things and contact me. I have a leak in my apartment that is hazardous and I'm afraid that I may slip down I almost fell several times. As well as the carpet needs to be laid there are humps in there and I already walk with a cane no one will help me no one answered the phone I've called your corporate office over 23 times. Who is in charge of this operation? Who is the manager who is the *** where is everyone?I am elderly and disabled so can someone fix these things immediately? Otherwise, the ******* ***************** will NOT PAY THE RENT.helping me.the leak was only stopped temporarily and still is leaking. Again this is time sensitive and no one at corporate returns phone calls. Ever or emails.
Business response
06/24/2024
From: ************************* *********************************************
Sent: Friday, June 21, 2024 5:02 PM
To: ************************* ********************************************
Cc: *************************** <*********************************************>; ********************* <******************************************>; *************************** ******************************************************
Subject: RE: Immediate Response Requested: Outstanding BBB Complaints
Hi *****, thank you for brining this to my attention.
TAM has a third-party response service that manages reviews/complaints. Im surprised to hear that there are unanswered complaints that are months old.
Ill connect with our reputation team and see how we can best have this turned around quickly.
*************************
Director of Marketing
LinkedIn | ******** | Instagram

Business response
06/27/2024
Thank you for reaching out. We sincerely apologize for any inconvenience. To ensure our residents' comfort, we are committed to providing prompt solutions to any maintenance concerns. It is unfortunate to see that our diligent efforts thus far have not resolved your issues to your satisfaction, and we are eager to speak with you further to ensure your comfort. At your earliest convenience, please contact us via Resident Support on our website at ************************************************** look forward to hearing from you.

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