ComplaintsforTAM Residential, LLC

• Initial Complaint

  07/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live in Ovation apartments managed by TAM PROPERTY. I lived here for about 2 years and within those two years I have moved units I have over probably 30 service requests in my previous unit I was flooded out by sewage water that was coming up from the bathtub the toilets running onto my floor flooded my whole apartment. The on-site property manager is very unprofessional unhelpful neglectful of her job and I believe she needs to be replaced. The maintenance is short-styled untrained they don't know what they're doing and I can tell their being worked very long hours which is unfair to them. Instead of calling a plumber they send the unqualified maintenance guy back again and again despite how obvious it is that a professional plumber needs to be working on it. I have multiple issues with these apartments and I'm stuck in a lease for another 6 months. I have requested the property managers supervisor information and was told no. I pay my rent and abide by the community rules but I can't get any issues resolved and when I asked about rent being taking down for all of the inconvenience I was immediately shut down and got a response for that fast. I have about six or seven fans and dehumidifier going all at once causing my breaker to trip I am going to have to cover that electricity myself and not receive any kind of conversation or not even an apology for all of this this is not okay and I want something done I want someone to own up to this or be accountable or responsible and I want to be contacted ASAP this is not okay I'm not going to leave you alone

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/07/28) */ The onsite Manager, Jaen has been in contact with ******* (Resident in unit **** since this leak began. There was an uncontrollable leak and while we tried our best to get plumbers onsite to fix it asap, they were short staffed and unable to arrive. Dennis our maintenance supervisor was able to detain and find the leak which was inside a bedroom wall in the unit next door and in the breezeway. The leak was detained, the proper steps were taken to remedy this situation, while it was not as quickly as we would have liked we did the best we could under the circumstances. The unit is now drying with equipment from Magic clean. The manager was able to walk the unit, speak with ******* on Monday Morning. She explained how the process would work over the next few days, and assured her the unit would be back to normal as soon as possible. We can totally understand her frustration. We will continue to stay in contact with the resident and update her on the repairs. Cassie, the Regional Manager will give her a call as soon as she can. Please let me know if you have any questions.

• Initial Complaint

  07/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told when I moved into this apartment complex that there was not a bug/roach issue and there is. They are not providing pest control. I've only had one pest control service. They are trying to charge me for my light bulbs being burnt out from the neighbors upstairs causing the apartment to shake. When he lived in that apartment he harassed me and threatened my property several times to where I had to contact the police and the office did nothing to protect me or provide me with a safe environment. Instead the told him who had made the noise complaints causing him to target me. The roaches are everywhere. I've had to spend several hundred dollars on my own pest control into trying to eliminate this issue. It's unhealthy for my health my family and dog. We have tried several times to reach out to the office but nobody answers our phone calls. I find anywhere between 20-50 roaches daily. On the walls, in our cabinets, fridge, microwave, bathroom and we recently just had them appear in our bedroom. They crawl on us and all over everything. It's absolutely disgusting. I have to use aerosol cans of raid to try and kill them which causes our apartment to smell like chemicals. I'm so unhappy and disgusted with this. I hate coming home and having to deal with these living conditions.

  Business response

  10/12/2022

  Business Response /* (1000, 24, 2022/08/23) */ The Manager spoke with Ms. ******** and provided a resolution. Ms. ******** had not made any pest control requests since December 2021. The Manager added the building to pest control and treated all surrounding units. Her unit has been treated every week by pest control since her initial complaint. She called the manager last week and requested not to be added to pest control at this moment as the treatment had been working and she is very busy. The Manager also scheduled maid service for a one time cleaning. Ms. ******** also cancelled that due to her schedule. We have also provided a $200 inconvenience concession.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live on the apartment building of arbor pines in nacogdoches Texas I am a resident of Tam residential I have tried for months and months to resolve issues there's mold in the unit my vehicle is being vandalized we have several issues several complaints and no one's taking us serious we've tried every option and we can't get a resolution I've called corporate and everything my issue is this property does not care about its residence this property does not care about the safety of this residence this property does not even care about anything that has to do with the keep of the property nor anything that has to do with making things right

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/05/24) */ The statement below is from Brittney H*****, Regional Manager of Arbor Pines. Ms. ******** has called several times trying to break her lease. She is stating that she has mold in her bedroom and a list of work orders. The last time that I talked to her which was May 4th all the work orders had been completed but she was still upset. She told me that her housing provider told her personally that the apartment wasn't habitable and she needed to move. I asked for a letter from housing stating this and I would let her out of the lease. She also stated that there is crime happening on the property. I asked if she called the police and she told me a few times but not all of the time because she doesn't want to get people in trouble. I asked for the report numbers of the few times that she has called and she has not provided them. She has called and spoke to Jennifer M**** at the corporate office many times. Jennifer forwarded me the documentation that she submitted to be let out of her lease. There is no police reports and pictures of work orders that have already been completed. The only statement from housing is for her to call the police it doesn't say anything about it not being habitable. After multiple back and forth I did agree to let her out of the lease with a 60-day notice. This wasn't what she wanted so she still continues to call. To date we have not received a notice to vacate from her. I have attached the letter requesting service from the housing department and our response that was sent back of the completed items. As of today, we have not received an additional correspondence from the housing department. We wanted to verify that nothing else was wrong in her apartment but we are unable to enter her apartment as she has changed the locks so we have no access. Consumer Response /* (3000, 7, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept what they're saying because if they wanted to come inside the unit they could just simply contact me and let me know that they need inside the unit the unit stayed without a lock on the door for 5 months and nothing was done I had no choice but to replace the locks on the door myself because they did not come and replace the locks on the door that is not an adequate adequate response why they have not came and fixed the unit they have my phone number they know how to get in touch with me they know how to knock on the door they know if they want to get inside the unit they can just simply let me know they don't want to get inside the unit that is just an excuse for their inadequate behavior Business Response /* (4000, 10, 2022/05/27) */ I have attached an email correspondence between Ms. ******** and our Regional Manager, Brittney H*****. In this email Ms. ******** agrees to the lease termination of July 4th. On May 9th our Regional Manager sent her the agreement to sign and followed up on May 23rd. We have not received a response from Ms. ********. We honored the 60 days notice from the time she brought the original complaint but will not be able to terminate the lease on July 4th without the attached agreement being signed. While it is okay that Ms. ******** changed the locks on her apartment, per her lease agreement she must provide us with a key. If there were an emergency we would be unable to respond. When Ms. ******** provides a key for her apartment, we will gladly take care of any maintenance items she requires. We are trying to work with Ms. ******** but she will no longer communicate with our Regional Manager and again, will not allow us in her apartment.

• Initial Complaint

  05/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 4, 2022: Expected move in date January 24, 2022: Date deposit paid May 4, 2022: Notice that I will not be able to move into infestation, mold carrying, un-sanitized apartment. Eva/ Rosemont Property Manager first advised me that she was unable to provide me a refund for the apartment that I received due to the unlivable conditions, and being handicap, of which I am not. I received my prorated rent back from Eva at the Rosemont Mission Trails location, after having to stand in the office, and contacting Sloan Crow/ Regional Manager/ TAM Residential ( Property Management over Rosemont Mission Trails.) Eva/ Property manager has provided me the refund, however will not provide me with a Agreement to cancel the lease. She advised that she will have to reach out to her supervisor. I have since emailed, Sloan Crow/ Regional manager, Rosemont Mission Trail - with property management company TAM Residential, and was advised that she will follow up with me soon. When this is a simple matter of, my funds were issued back to me, and documentation is needed to ensure that Rosemont Mission Trail - with property management company TAM Residential, do not intend to seek further security that they are following the necessary steps to clear up this matter. Overall concern: Upon arrival there was a pile of bugs at the door, several things that indicated that the apartment was never properly repaired or cleaned. Bugs on the apartment floor, one of which looks like a bug bug. Light fixture bulbs that were out. Sticky yellow residue on the light switches. Old molding food in the refrigerator. Rusting holder in the freezer. Along with molding stained spots in the cabinets. Window screen and trash on the balcony. Not to include the broken blinds in the storage, and room closet. The apartment also didn't include any of the features that I was advised I would have. Along with the disclosure that this was a Handicap apartment. I have reached my limit of stress.

  Business response

  06/29/2022

  Business Response /* (1000, 7, 2022/05/24) */ Sloan Crow, Regional Manager responded to her via email on 5/4, the same day she reached out to her, letting her know she was looking into the matter. Sloan followed up on 5/5 via email and told her we canceled her application & would be refunding the $150 security deposit. She replied with her forwarding address. We haven't been able to process her refund yet due to pending issues with accounting's ability to cut checks.. The unit had some minor things that should have been taken care of prior to move in, but it was nothing like what she's stating and could have all been resolved, if given the opportunity. Her main complaint was that it was an ADA unit and she didn't like that, even though it was disclosed to her when she leased it. TAM Residential recently took over the community and are still dealing with accounting software issues. Ms. ******* leased the apartment under the former management which has caused a glitch with refunding as it is not in our system. The deposit will be refunded in full and is being expedited. Consumer Response /* (3000, 9, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was never discussed/disclosed to me that the apartment was ADA until the lease agent walked through the apartment with me. I was not allowed to see the apartment anytime prior. In addition, LaTamara: lease agent was very clear she herself had not seen the apartment either prior to our walk through. I was assured by her as well that the delay in my moving in was also due to repairs. None of which was made. The apartment is also infested with bugs, including bed bugs. Not to mention the pile of bugs at the front door, mold in the cabinet, along with molding food in the refrigerator, yellow sticky gunk on the walls, and light switches, just to name a few things. That is beyond minor. I did not lease the apartment prior to TAM Residential. I only paid my deposit, and completed the application with the prior management company, which make TAM Residential responsible. My lease agreement was completed with TAM Residential. I will use this response as to proof that the lease is canceled, however until I receive my money back this matter is unresolved. Business Response /* (4000, 11, 2022/05/27) */ The deposit was refunded and overnighted to Ms. ******* to the address she provided. Please see the attached email from Ms. ******* with the address information and the confirmation from Fed Ex that the check was received. In response to when the apartment was leased. The deposit was paid to the former management company which was causing an issue with our system to refund, since the payment was not made to us. We worked as quickly has possible to resolve this with the previous management company. Consumer Response /* (4200, 13, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of now, I have received the refund check for the deposit of $150.00. However, my bank Chase has placed the check on hold for 7-10 business days. This matter will not be resolved until the check has cleared my bank.

• Initial Complaint

  02/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This a health hazard to the people who live at this apartment complex.The residents who live in the complex (if you ask) will tell you that they have an infestation of roaches, rats and mice and drain gnats. Management refused to do most of the repairs. They also refused to properly exterminate for rats and roaches even though they charge a monthly extermination fee. I have saved my many emails and text message from the manager regarding the rat infestation. I will gladly forward to anyone that would like to verify my complaints. The roaches were so bad that I left all my furniture and clothes at the apartment. I beleiver that I contracted sepsis, pneumonia and a UTI infection from living at ******** ******. I did not want to ruin my credit, so I had to stay until the end of my lease. I also have 2 certified letters I sent to the manager about the rats. The manager tried to say there were no rats in the apartments, but I had called 2 pest control service companies to help me with my problem. I was told that the entire building would have to be exterminated because in order to rid the building of the vermin. The manager (after my numerous complaints and text messages) agreed to put sticky traps in my apartment. Unfortunately, the sticky traps were much smaller than the wood rats that had invaded my home. I wanted to move all of my belongings and furniture to the trash bin when I moved so I would not ruin my credit. Unfortunately, 2 different moving companies refused to move any of my belongings to the trash because of the roach infestations. aI was unable to move my belongings without assistance. I lost all my clothes, furniture tv and everything I own because the place was so infested with roaches and rats. Because of these issues and my losses that I have incurred I would like to file a complaint about the vermin and the living conditions

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/03/03) */ Please forgive me for the late response. I have been waiting on documentation from the Pest Control company which I received this morning. Pest concerns: Chris (Maintenance Supervisor), Omar (Maintenance Tech) and Samantha (Community Manager) walked the unit at the request of Ms. ******** and did no see evidence of pest issues. Although there was no evidence of rodents we bought sticky traps just in case. In addition maintenance installed a door sweep outside her front door because she said they were coming in from under her door. Our Pest Control Company, ****** came out as well and found no evidence of rodents or roaches. She also denied access to her home for inspections and pest control several times. Please see the attached documentation from the Maintenance Supervisor and Pest Control Company. She did not accept our report that there was no rodent activity in her apartment so the community manager made an appointment with her to walk with our maintenance team and Ms. ********. During this inspection there was no rodent feces and nothing was chewed. The maintenance team pulled back her stove and refrigerator as she said she "heard a mouse" behind them. We showed her that there was no evidence behind these appliances. There was also no evidence in the traps that were left in her apartment. Attached is a text message from her apologizing for her actions after we reassured her of no pest issue. We received complaints from Ms. ********'s neighbors. Please see one of these complaints attached. Ms. ******** gave notice to move (see attached Move Out Notice) but did not move out at the agreed upon time. We had to do a holdover notice (attached) as well as an abandonment of apartment. The charges she was charged at move-out are for rent owed for the days she occupied the apartment as well as all of the furniture and trash left her in apartment (see move out pictures attached). There was no roach infestation as we removed all of the belongings and disposed of them in the dumpsters on the community. Please see the attached Move Out Statement with the explanation of charges. When reviewing her Move Out Statement I did notice that the apartment was vacated on 9/7 but she was charged rent though 9/10. I have removed $68.10 for those 3 additional days. The total due is $508.15. Consumer Response /* (3000, 11, 2022/05/31) */ Please see attached document for the complaint issue along with other complaints filed during the same time frame as me. I was unable to move from this aprtment because zI was in ICU at Baylor Hopotal with a diagnisis of sepsis

• Initial Complaint

  01/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just relocated to Elpaso in 12/2021 here with my job. I have been looking for an apartment and received an email to apply for the apartments available after reaching out to one of their properties LIfestyle at Hueco in EL Paso Texas. The application required i pay the application fee which is nonrefundable and deposit which is refundable. I did not receive any communication after this transaction for almost two weeks. I called to check on what happened i was told that my rental application was denied and i have to wait to receive my deposit when it took them seconds to receive my deposit.

  Business response

  02/25/2022

  Business Response /* (1000, 5, 2022/02/02) */ Mr. ****** submitted her application online on 1/11/2021. She paid her application and deposit fee on 1/13/2021 and submitted documents needed on 1/14/2021. She was notified that the application process would take a bit longer since Monday was a holiday. Leasing attempted to send rental verification the following week. The application was denied due to credit reject on 1/21/2021. Ms. ****** was notified of the application denial and that her deposit would be refunded and could take 30 business days to arrive. Check was requested to be sent to the office and she would pick up it up. I have attached her application, FAS, Adverse Letter, and a statement of all communication between Ms. ******. Most Communication was done with Ms. ****** via telephone and in person. I did not include her screening results for her protection. Consumer Response /* (3000, 7, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) it takes them seconds to take my money but 30 days to give it back to me that is not logical. i need the money sooner than 30 days. There is no concrete reason as to why it has to take long. They never communicated to me i reached out to check on the status. They are among the places doing this to people in el paso. Business Response /* (4000, 9, 2022/02/03) */ The reason it can take up to 30 days to return the deposit is that after the application denial we must process the refund and send it to our accounting department to cut a check and mail it. We were asked to have it sent to our office at the community for Ms. ****** to pick it up. The refund was processed onsite 1/21/22 and sent to accounting online. This was the day the application was denied. I spoke with accounting a few minutes ago and they have cut the check. It was about to go out in the regular mail but I was able to stop it and have them Fedex the check to the property. It will be there on Saturday.

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