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Business Profile

Subscription Agents

Dr. Marlene's Natural Health Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged $61.27 on January 28, 2023 by Primal Health, LLC which we have learned is this same business operation. On February 15, 2023, we reported the transaction to our credit card as a fraudulent use of our credit card. Then the card was charged $39.97 on February 17, 2023. We are reporting this as fraudulent use of the credit card as well. We've tried calling the company without any success. Nobody ever answers or the line goes dead.In my opinion this company is a scam.

    Business Response

    Date: 03/13/2023

    ****,
    Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Blood Pressure Solution Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. As a courtesy we have refunded all charges back to you and the subscription has been canceled.
    Please allow 3-5 business days for this to reflect your account.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

    Customer Care Team
    ************

    Customer Answer

    Date: 03/17/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    This appears to be a canned response and is insufficient to resolve the problem. We have disputed the charges by Primal Health through our credit card company. Adjustments pending the dispute resolution have been made by the credit card company. The adjustments are for $61.27 for a charge made on January 28, 2023 and a charge for $39.97 made on February 18, 2023. Primal Health issued a credit refund of $39.97 on March 15, 2023. They have not issued a credit refund for $61.27.
    The **** mail attempted delivery of a package from Primal Lab in the mail on March 3. We did not order anything from Primal Lab and refused delivery of the package.

    Business Response

    Date: 03/23/2023

    ****,

    Everything has been refunded on your account. If you do not see the refund in the next 3-5 business days please reach back out.

    Customer Care Team
    ************

  • Initial Complaint

    Date:02/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NHC charged my bank account for something I neither orderednor received. A $47 charge payable to ***************** appeared on my account on 2/17/2023, I then received a letter indicating a "renewal date" of 2/10/2023 for a subscription that would automatically renew using the "payment" information they have on file. I never subscribed to whatever it is these folks are selling. The ************** website is bogus and there is no response to the phone number listed in the letter. This appears to be a data harvesting effort! I have no idea how these folks secured my name, phone number, physical address and more importantly my debit card information (now cancelled). I want my $47 refunded. Shame on these folks for preying upon senior citizens.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 5, 2023/03/13) */ ******, Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the ********************** there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. As a courtesy we have refunded all charges back to you and the subscription has been canceled. Please allow 3-5 business days for this to reflect your account. Please accept our sincerest apology for any trouble or inconvenience we *** have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team ************

  • Initial Complaint

    Date:02/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Book about blood pressure and was charged $60.83 on 12/30/22, I have not received anything . I've tried calling and no one ever answers. I want a REFUND and to CANCEL any subscription that you fraudulent ppl have me signed up for .

    Business Response

    Date: 03/16/2023

    ******,

    We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. We will make sure to review our calls/emails and provide retraining as needed. I did review your account and I have provided all refunds possible to you. Please allow 3-5 business days for this to reflect your account. Due to high demand of our book, our supply chain has been severely impacted. We are diligently working on fixing inventory issues. Your Shipment will still go out so when you receive the product feel free to keep it. We hope this has resolved your inquiry today.

    Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.

    Thank you,
    Customer Care Team
    877-300-7849

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail on feb 16th about automatic subscription renewal dated feb 15th. I have no subscription. I ordered a product some months ago but no subscription. The money had already been taken from my account. I tried to go on line to cancel as instructed but was unable to because I don't have an account. When I called it said they had no record of my telephone number but it was right there at the top of the letter along with my e mail address. It gives a number to call XXXXXXXXXX but I was immediately put on hold or about15 minutes then it hung up on. I don't want or need their products or subscriptions and this all feels like scam to me . I want nothing to do with them and I want my money back!

    Business Response

    Date: 03/23/2023

    Business Response /* (1000, 5, 2023/02/21) */ *****, Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Smart Blood Sugar Book along with the supplements there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. As a courtesy we have refunded all charges back to you and the subscription has been canceled. Please allow 3-5 business days for this to reflect your account. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team XXX-XXX-XXXX

  • Initial Complaint

    Date:02/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Would Like To Complain About The Poor Customer Service And Bogus Renewal Subscription Scam Being Perpetrated By Dr. Marlene's Natural Health Connections. I Have Tried On Numerous Occasions To Cancel Something I Never Signed Up For. They Put You On Hold And Then Say They Don't Recognize The Phone # Which Is Clearly On The Renewal Notice. This Company Needs To Be Shutdown. I have located Several Phone Numbers For This Company And All Require You To Be Placed On Hold. Then They Ask You To Request A Code Via Email But They Never Send The Code. Bogus...Bogus....Bogus Company And A Scam!

    Business Response

    Date: 03/23/2023

    Business Response /* (1000, 5, 2023/02/21) */ *******, Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Unbreakable Brain Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. The subscription has been canceled and there will be no future charges. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team XXX-XXX-XXXX

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, I received a subscription renewal notice from this company for $59. They say in this letter that I can cancel this subscription by phone or by logging onto their website by 2/10/23 or they will automatically deduct this amount from my account. For 2 days now I have been calling the given phone number (about 10 times per day), which puts you on a forever hold pattern and I cannot connect with a human. I have tried to cancel on their website, yet it tells me that they do not have my information. This ticks me off. They certainly do have my information, as the letter sent has my phone number, address and email address on it. I feel that they are deliberately trying to scam me out of $59 by making it impossible to contact them to cancel the subscription. I have read other reviews on your site stating the same thing. Scam. I would appreciate your help in this matter.

    Business Response

    Date: 03/23/2023

    Business Response /* (1000, 5, 2023/02/21) */ ****, Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Smart Blood Sugar Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. The subscription has been canceled and there will be no future charges to your account. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team XXX-XXX-XXXX

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a message from Dr. Marlene that my account was due to renew I received a '' free'' blood pressure information book but no newsletter. this morning; irregardless I am unable to unsubscribe using the information given on the phone.....this is unacceptable a I am furious that I have been taken advantage of by this company. It should be easy to unsubscribe but is not.

    Business Response

    Date: 03/16/2023

    Business Response /* (1000, 5, 2022/12/16) */ ******* Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We did review your account and see that 12/07/22 the subscription was canceled and one of our representatives sent a confirmation email to you in regards to this. There will not be any future charges on your account. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team XXX-XXX-XXXX

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter about a subscription renewal notice, with a renewal date of 11-21-2022. I have never ordered a subscription from this company. This is truly a scam, as I have NEVER had any subscription with them at all. Also did not receive this letter until AFTER the renewal date. After reading all of the complaints about this same issue, why are they allowed to continue this type of scam.

    Business Response

    Date: 03/06/2023

    Business Response /* (1000, 5, 2022/12/06) */ ***, Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Smart Blood Sugar Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. As a courtesy we have refunded all charges back to you and the subscription has been canceled. Please allow 3-5 business days for this to reflect your account. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team 877-300-7849

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2nd time on telephone to this company no answer and they dont respond to messages . As stated by many this company hoax,ripping people off.did not sign up for any service, and or fees.just was sent a letter that they were charging but charged before date/and or letter was received.been trying to contact but do not respond to messages or answer telephone.something should be done about this company.

    Business Response

    Date: 03/06/2023

    Business Response /* (1000, 5, 2022/12/06) */ *****, Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Blood Pressure Solution Book there was a year free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price that following year. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. As a courtesy we have refunded all charges back to you and the subscription has been canceled. Please allow 3-5 business days for this to reflect your account. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team 877-300-7849

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized and illegal renewal charges to my personal account!

    Business Response

    Date: 02/23/2023

    Business Response /* (1000, 5, 2022/12/01) */ ******, Thank you for taking the time to contact us today. We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and we have fallen short. We have researched your account and see that when you originally ordered the Blood Pressure Solution Book there was a free subscription to the Natural Health Connections Newsletter included. We know that sometimes this trial is overlooked by customers due to the great price on the book. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We also send out emails to all of our customers before that year is up to remind you that It is getting ready to re-bill. As a courtesy we have refunded all charges back to you and the subscription has been canceled. Please allow 3-5 business days for this to reflect your account. Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future. Customer Care Team 877-300-7849

Dr. Marlene's Natural Health Connections is NOT a BBB Accredited Business.

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