Business ProfileforEstech Systems, Inc. (ESI)

We signed a 5-year contract with ESI for phone service for several of our businesses located in ***** and **** on October 27, 2021 (Account Number: ******. *** promised to provide reliable communication systems and exceptional customer experience. They have done neither. The contract we signed with *** gives you 30 days to cancel or terminate the contract penalty-free. If something goes wrong AFTER the first 30 days, which is what happened to us, you are stuck with them for the rest of the term (4 years and 11 months!) and they dont respond when you try to contact them for technical support. Once they get you to sign the contract, you are basically on your own.We have had routing issues since before I started working here. That was one of my first big tasks (03/2023). The mystery phone numbers that we were being charged for were noticed and brought to ESI's attention 09/2023. I thought we had a final resolution in 02/2024, but when we went to port to another provider found out that the issue was not resolved, but instead was actually worse. I was told by the other provider that we had phone numbers on our bill that we didn't even have in our admin portal(software). I brought this up to ESI and I was told that it has been that way since we started. Also, our Idaho phone is not working and ESI is non-responsive (since Feb 2024). ESI couldn't give us a consolidated bill or overview of our account (e.g. how many phones, locations, total costs, etc.). This has been a project for the past 6 months. We have also had issues with routing and charging for phone numbers not used - we have 40+ numbers and ESI has not been helpful to know which ones are valid or being used.