We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Theatre

Cinemark USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theatre.

Reviews

This profile includes reviews for Cinemark USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cinemark USA, Inc. has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.5

    Average of 8 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Abby L

      Date: 11/29/2024

      My family and I were going to go see a movie at Cinemark today, but decided not to due to the forced arbitration agreement. I shouldn't have to sign away my family's constitutional rights to go see a movie.There is an opportunity to opt-out of this agreement, but it is too much work - I have to mail a physical letter. This is a lot of work in order to patronize a ***********, no thank you. I hope Cinemark would reconsider this, as we would love to patronize Cinemark in the future.

    • Darshan S

      Date: 09/01/2024

      ***** with customer wrong advisement for popcorn XL/w same day refill. It is only one refill not unlimited refill on same day. This is bad customer service..

    • Tim S

      Date: 08/05/2024

      Cinemark needs to fix their website. They hide the information and policies on the ticket purchasing page which dictates anyone younger than 10 cannot attend a R-rated movie after 6PM. If and parent is buying a child ticket for an R-rated movie, they have no idea about the policy because they hid it. In all respects, if they have this policy, one shouldn't even be able to buy a children's ticket to an R-rated movie after 6PM. I'm sure they have conned thousand if not millions of parents of their money, since it is extremely difficult to get a refund.

    • Kumar M

      Date: 01/12/2024

      I placed a mobile pickup order (number ****) at Cinemark *****, choosing a pickup time of 5:50 pm before my 6 pm show. Upon arriving at 6:05 pm, my order wasn't ready. . After inquiring, they said they would prepare it. I requested for manager and When I spoke to the manager and shared my order number, he acknowledged the delay, but I didnt receive a clear explanation. Despite expressing my frustration and raising the issue of a previous occurrence, the manager's response was unsatisfactory. I mentioned to manager and that I will write a review and complain to management, the managers response was dismissive. This is the second time Ive faced such an issue, and Im dissatisfied with the service and the way it was handled. I'm reconsidering future visits to Cinemark.

    • Eduardo D

      Date: 04/08/2023

      I was having an issue were i purchased tickets at the wrong theater i spoke to a young man named ben at the Watchung theater and he was so helpful just wanted cinimark to know he was very helpful

    • TJ N

      Date: 07/16/2022

      Paid for a movie at 10:30pm at El Paso CineMark west on Rincon circle to see a Movie that wasn't showing until 11:30 pm so I took a walk to a local restaurant and ordered a appetizer and paid and walked back to CineMark at 11:15 at which point all the doors were locked. As I tried to enter the manager on duty came screaming at me for walking into the Exit door as people were leaving (understandable with the world we live in ) as I explained I have a ticket he told me to walk into the theater at this point I asked why they would close the concession stand while they still have a scheduled movie that is still 15 mins before the start so he screamed at me that "the concession close every night at 11:15 so I asked him where is says this on the website of on the ticket stub at this point he told me "I am the manager and this is the rule" so I again asked if "UPPER MANAGEMENT knows he is doing this to customers " he replied again "I am UPPER MANAGEMENT" I asked "well can I get a refund since we got locked out of the theater and you're not willing to give paying customers concessions, what is the point of going to the movies if you can't enjoy concession I can just rent it on TV" at this point he gave me a stub and told me the money will be refunded in 7-14 days. This manager needs to be retrained , And this policy needs to be written on all ticket stubs or an invisible place for people buying tickets ahead of time otherwise people should just stay home instead of going to late movie and buy the movie on a streaming app and when the movie theater starts underperforming you can blame the man who claims to be the manager.

    • Alma I

      Date: 07/06/2022

      I was discriminated against by Ashley, a Caucasian female at the concession stand located at ***********************, CA this afternoon. She assisted other Caucasians instead of me. When I asked the Assistant Manager, Patrick for a refund, he told me I can't see the movie for free. I repeated to him that my experience was ruined and my intention was not to see a free movie, just to enjoy one.
      Due to COVID-19 I chose to not frequent the movie theatres except for today. No paying customer deserves this type of treatment.
      ****

    • Melissa S

      Date: 07/03/2022

      Melissa S

      Date: 07/03/2022

      Hello I’m inquiring about a real bad service that me and my husband got at this theater,we are a regulars at this location and yesterday (07/01/22) the cashier was very rude with us! She made a mistake with our order and We told her about it nicely (we are the kind of people who never complains in a bad way if something is wrong because we know that the employees are tired or overwhelmed) but this girl OMG:( i told her that my order were a large coke and a small popcorn because she gives me a large popcorn and a small popcorn. well! She took the large popcorn bucket and she trow it back to the popcorn machine and the bucket to the floor! In a really bad mood! She then made a rude sign with her hand. The manager came to fix my order he was very polite. Well I told her if I can get an straw for my drink and for my icee and then she put the cup of straws in front of me so when I got one she rudely snatched the cup of straws out of my hand:( so i had to told her once again that I need it another straw and she gave me an attitude. So the manager told us that everything was fixed. So my husband ask her (the rude cashier) if she charged the soda if not so she can charge it well she didn’t answer my husband! So he asked again and she just said with a very bad attitude “yea” The people behind us changed lines because they were saying that the cashier was very rude and they didn’t want to have a bigger issue with her. I hope somebody can help us with this. It will be nice if someone can talk to her or give her a better training on customer service because that kind of attitude ruins every one’s day. THIS WAS AT A CINEMARK 20 LOCATION!!!

      Cinemark USA, Inc.

      Date: 07/12/2022

      We have reached out to this guest to request additional information to locate the ticket purchase

      Melissa S

      Date: 07/12/2022

      They already contacted me and the issue was resolved. The manager were very kind and very respectful to us:) thank you so much.

    Cinemark USA, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.