ComplaintsforBench Daddy LLC
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Complaint Details
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Initial Complaint
03/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a custom Bison double ply banded shirt on 19 February, 2024. I have not received my product and I have called and emailed them a few times for an update but they do not answer the phone nor reply to my emails. Order number is R904534583. Request shipment asap or a full refund. We cannot do business this way.Order Summary CUSTOM BLACK BISON ******************** SHIRT 500 SERIES - SINGLE PLY OR MULTI PLY CHEST MEASUREMENT: 48 ARM MEASUREMENT FOR SLEEVE: 14 ENTER MAX ******************** PRESS: 300 BODY WEIGHT: 223 HEIGHT: 70 PLY STRENGTH: DOUBLE PLY OPEN BACK OPTION: OPEN BACK WITH VELCRO STRAPS SKU: CBBBSPMP - 500 $375.00 Subtotal:$375.00 ************** Priority Mail):$23.95 United States Sales Tax 8.25%:$30.94 Order Total:$429.89 Selected payment method:Name C2 ************************* USMC RetiredInitial Complaint
03/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order is 1 month past due. **** is paid; bench daddy wont return my calls or textsInitial Complaint
02/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I requested a team order for our powerlifting team. After taking months to do correspondence, they finally emailed on 12/14/23 that they received our purchase order and would provide a tracking number. I have yet to receive a tracking number. I contacted them 3 weeks ago. After numerous attempts they answered and informed me my order would be sent on 2/1/24 in an overnight delivery. We have yet to receive the package or a tracking number. I have called over 100 times since last Friday during business hours and no one answers. We just want the items ordered before 12/23 to arrive.Initial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a Silver Killer Bee Bench Shirt on December 29, 2023. The price of the shirt came out to $419.26 with expedited shipping. I emailed the company asking for a status update on January 8 and received a response that they would be checking with the warehouse and it should be shipped out the next day. Since that day there have been numerous emails and phone calls since I have not heard anything back regarding shipping. The order number is R018614234.Business response
01/12/2024
Order has been refunded. Case closed with our customer service *****Initial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I had to resort to filing a complaint with BBB last year against Bench Daddy as well. As a powerlifting coach, I wish there was a company that provided a competitive product so I wouldn't need to keep doing this.We submitted an order for $1371 worth of powerlifting equipment on 10/31/2023 and received a confirmation email the same day. I sent a couple of emails in December asking about a status update that did not receive any response. Since reaching the 8 week **** from the date that our order was confirmed, I have now sent 4 emails and 4 phone calls/voicemails between 12/29/23 and 1/10/24 asking about our order and have not received a response.We are now entering into the competitive season and not having the equipment from our order is beginning to have an impact on our season. We would like to receive our order of equipment so that our student athletes can achieve the level of success they have worked for. We would appreciate the BBBs help in resolving this issue.Customer response
01/22/2024
We have now received our order. It is unfortunate that for two years in a row we only get our order once we file a complaint with the BBB, but this particular issue can be considered resolved. Thank you for your help.Initial Complaint
01/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am *********** Powerlifting coach and placed my order on November 17, 2023 for 13 bench shirts. I have contacted the company via email with no response and made attempts to call and they have not answered. I just want the bench shirts for the kids.Business response
01/04/2024
We have contacted customer via email with scheduled time to ship.Customer response
01/17/2024
A representative of the company reached out to me on January 4th. They told me my products would ship to me on January 11th with order tracking. It has been almost a week since the aforementioned ship date and I have called and emailed multiple times, to no avail. I just want the products when they say they will send them or at least update me on the progress when it is delayed. The lack of customer service and communication is infuriating.Customer response
03/07/2024
I received the shipmentInitial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 8/30/2023 I ordered a custom made "Super Bison Bench Shirt 500 Series". It's supposed to take **** weeks to receive. What I received on 9/2/2023 was a "Silver Killer B Bench Shirt". I notified the people at Bench Daddy. Sent them pictures as per their request and they have refused to take the shirt back. There are demonstrable differences in what I ordered and paid for and what I received. I didn't want to go this route, but the company has been unresponsive. I will include links to what I ordered and what I received. Super Bison Bench Shirt: ****************************************************************************************************************************** Silver Killer Bee Bench Shirt: ******************************************************************************************************************************************* As you can see from the pictures and description there are not the same. And it's highly doubtful that they custom made a shirt and shipped it to me 3 days later.Initial Complaint
02/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The product was purchased on February 2,2023 and was $473.39. It said that the product would ship in 2-5 business days and a shipped email would be sent to me. I haven't received anything and even paid for the express shipping to get it in time. I emailed them and they told me to give them the order number so they could help me. After I did they haven't answered since. The order number is R970310882. I had ordered it trying to get it for my last meet but I don't even think it'll come in time.Initial Complaint
02/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a Bench Daddy product from BenchDaddy.com on December 28, 2022 (order # R310150025). The product cost $75.35 with **** priority shipping. I still don't have the product, but my credit card was charged on the order date. I emailed them on January 8, 2023 to see if it had shipped or if it were on backorder and did not receive a response. I then called the company on January 17 and 27. I sent a text on the 17th after calling. I have not received a response despite these attempts. I would either like the product sent or I want a refund to my credit card. I've attached the order email and the credit card info. The credit card includes my husband's name, *******************************.Customer response
02/13/2023
The business shipped the product, so my case can be closed. Thank you for contacting them!Initial Complaint
02/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
i cannot reach the business and have not received a confirmation email.i paid for the expedited shipping but have received no info at all.phone calls and emails and voice messages for unanswered.
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Customer Complaints Summary
35 total complaints in the last 3 years.
7 complaints closed in the last 12 months.