Auto Insurance
United Automobile Insurance CompanyThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for United Automobile Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 102 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
United Automobile Insurance ****** ******* is refusing to work with me to put proper information on a settlement from an accident where their client was at fault and refusing to negotiate and refusing to update any details or talk person to person. And is requesting me to sign document that are incorrect and threaten withdrawal of settlement due to my consistency. She is threatening that if I dont sign by June 2nd offer rescinded please response asapBusiness Response
Date: 06/06/2025
June 6, 2025
Re:
BBB Case#: 23404557
Claim #: 0100401095
Policy #: UAH 39416302
Insured: ***** A ******
Loss Date: 02/02/2025
Complainant: ***** *****
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.We certainly do apologize for any issues with communication you may have experienced.
Please note our insured opted to carry a Property Damage-Liability limit of $10,500 per occurrence. Due to the above, we have presented the complainant with an offer of our Property Damage-Liability limit of $10,500. We look forward to resolving this claim amicably. The Property Damage claim release and settlement letters have been sent to the complainant. Upon our receipt of these fully executed documents, the Property Damage settlement draft will be issued.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************
Cc: ***** A ******Initial Complaint
Date:05/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my deep frustration and disappointment with the handling of my claim following an accident that occurred six weeks ago. I was not at fault in this accidentthe other driver, who was insured by united automobile insurance company, was responsible.Since the incident, the experience Ive had has been nothing short of unacceptable. Not once has an adjuster contacted me directly. In fact, no representative from the company has reached out at all. I have had to initiate every call myself, and despite calling weekly, I have received inconsistent and conflicting information at every turn.Each time I speak with someone, Im told that the way my claim was being handled previously was incorrect, and a new course of action is takenonly for the cycle to repeat again the following week. This has caused unnecessary delays, confusion, and immense ********* this day, I am still without a vehicle and have no clear explanation as to what is happening with my claim. I was also told that if I wanted a rental car, I would need to pay out of pocket and be reimbursed only $25 per day. However, I could not find any rental company offering rates that low, making this option completely ************** is unacceptable that I have been without transportation for six weeks due to someone elses negligence and this companys lack of communication and support.I am requesting immediate attention to my claim, a full update on its status, and clear next steps. I would also like to know what the company plans to do to resolve this situation and make me whole, given the significant inconvenience and hardship this has caused.Business Response
Date: 06/03/2025
June 03, 2025
Re:
BBB Case#: 23357490
Claim #: 0800249823
Policy #: TXY 1004263
Insured: **** B. ********
Loss Date: 04/11/2025
Complainant: ***** ******
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.We certainly do apologize for any issues with communication you may have experienced.
Please note that the complainants vehicle was deemed a total loss after the supplemental inspection on 5/13/2025. The file was then transferred to a total loss adjuster for review and approval. On 5/28/2025 payment on the above loss was issued.
Regarding Loss of Use we have authorized 10 days at $25.00 per day.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************Customer Answer
Date: 06/03/2025
I am rejecting this response because: I have called and left multiple messages for multiple managers to call me back and have yet to have a manager call me back. I am still not happy with the outcome and still would like to discuss.Business Response
Date: 06/10/2025
June 10, 2025
Re:
BBB Case#: 23357490
Claim #: 0800249823
Policy #: TXY 1004263
Insured: **** B. ********
Loss Date: 04/11/2025
Complainant: ***** ******
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.Please note our manager contacted the complainant on 6/3/2025. The complainant stated she was not in agreement with the ACV-Actual Cash Value of the vehicle, or the settlement offered, and informed us she would be sending us comparable vehicles for our review and reconsideration due to the vehicle having extra options.Currently we await the comparable vehicles.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************
Cc: **** B. ********Initial Complaint
Date:05/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was backed into. I file a claim and no one actually look at my car they want to go by some pictures but the picture cannot show under the bumper of car. They said that the damage was only $930.18 dollars but something fell from under the bumper. They did not take the bumper off to see what was going on under the bumper.Business Response
Date: 05/20/2025
May 20, 2025
Re:
BBB Case#: 23280456
Claim #: 0800248985
Policy #: TXY 996300
Insured: ******* *******
Loss Date: 03/04/2025
Complainant: ******* *******
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.Virtual appraisals are an industry standard procedure and are in place for the consumer's convenience. Please note the estimate would have been the same if completed in person. Regarding the bumper, our appraiser does not remove the bumper or any parts of the vehicle. Any kind of removal of parts or a tear down is done at the repair shop and if additional damage is found the shop would simply call in a supplement and an appraisal will be scheduled.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************Initial Complaint
Date:05/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PSA DO NOT I REPEAT DO NOT EVER GET UNITED AUTO INSURANCE. Please contact the ****************** OF INSURANCE REGULATION ************* is a rip off #UNITEDAUTOINSURANCE #UAIG Horrible, horrible horrible! Do not do the picture estimate! Let them send you to one of their approved appraisal sites! I am so sad right now! This is really messing with my mental health! ****** companies like this with *** working for them like this need to be shut down! The adjuster ****** ***** is a nasty person. Despicable adjuster! Do not choose this company for insurance! They are the worst! Ive never dealt with anything like this before in my life! My car was set up for an appraisal at an approved site of theirs and now theyre telling me that theyre waiting for them to approve and send in order to get my car appraised. Shes telling me now that oh theyre not gonna do it for free and shes telling me that though its been canceled. Horrible! Low! Terrible! Ive been riding in ***** in my car sitting in my yard waiting to get appraised! She want me to take the picture damage and take a check that I declined. She said it will be a lengthy process. Lies! This company is the worst ever! I am contacting yelp Better Business Bureau, the governor ***, and everyone else I can! Florida Department of Insurance RegulationBusiness Response
Date: 05/12/2025
May 12, 2025
Re:
BBB Case#: 23291946
Claim #: 0100408937
Policy #: UAD 602949603
Insured: ********* F. ********
Loss Date: 04/13/2025
Complainant: ******* *****
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.We certainly do apologize for any issues with communication you may have experienced.
Our initial estimate was written to repair all visible damage related to the loss at the time of inspection. It is our duty to indemnify. As is industry standard procedure, the vehicle owner selects the repair shop. The representatives at the shop conduct the repair off the insurance companys estimate. Please note virtual estimates are also an industry standard procedure and in adhering to our duty to indemnify, if/when additional related damage is found during the repair, the shop representatives simply call us (or access our online claims portal) for a supplemental estimate.
The complainant was advised by our adjuster that the vehicle needed to be at the repair shop for a supplemental appraisal to be conducted. We were informed by the repair shop that the complainant was not having the vehicle repaired at the shop therefore the appraisal for the supplement was cancelled. We are currently awaiting confirmation from the complainant or the repair shop if the vehicle will be at the repair shop for the supplement. Once we receive the confirmation we will gladly reestablish the supplemental appraisal assignment.
As for loss of use we are more than willing to reimburse up to $25.00 per day for the amount days it takes to repair the vehicle as per our written estimate.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************
Cc: Makenley **********Initial Complaint
Date:05/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint against United Automobile Insurance Company for their mishandling of my insurance claim and their overall unprofessional ********** vehicle was involved in a covered loss, and since then, United Automobile Insurance has failed to take responsibility as outlined in my policy. Despite my repeated efforts to contact them, they have continuously ignored my calls, hung up on me during conversations, and given me the runaround regarding claim processing and vehicle ********* make matters worse, they are now stating that they will not cover the loss of my vehicle because I obtained a new insurance policy when I purchased a different vehicle. This excuse is unacceptable, as the loss occurred prior to the acquisition of my new vehicle and insurance coverage. Their refusal to honor the policy in place at the time of the incident is a blatant attempt to avoid fulfilling their contractual obligations.This ongoing mistreatment and evasion are not only distressing but also appear to be in bad faith. I am seeking your assistance in holding United Automobile Insurance accountable for their actions and in obtaining the compensation I am rightfully owed under my insurance policy.Thank you for your attention to this matter. I look forward to your support in resolving this issue. United Automobile insurance Claim # **********Business Response
Date: 05/08/2025
May 8, 2025
Re:
BBB Case#: 23280331
Claim #: 0100408747
Policy #: UAD ********
Insured: *** ******
Loss Date: 04/13/2025
Complainant: Ratarra ******
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.We certainly do apologize for any issues with communication you may have experienced.
Please note we can confirm Ms. ****** is an excluded driver on the above policy. Our adjuster contacted the insured and informed her of the excluded driver on the policy. A denial letter for an excluded driver was also sent to our insured.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************Customer Answer
Date: 05/08/2025
I am rejecting this response because:
I have been a listed driver on a policy alongside of my grandmother, *** ******. We have made every payment and have had no problems until now when I actually have to use my insurance I recently went with my own insurance company State Farm when I purchased a new vehicle because I have to get to and from work I have always been covered with United automobile until now This is not fair that now that I have to use the insurance that I have been paying for years with no problem or late payments is now rejecting to fix my car now that I actually have to use itif we cannot come to agreement, I will have to see legal advice, and I really would not like to do that because you United automobile is a business and I feel that they should treat their customers correctly
Business Response
Date: 05/16/2025
May 16, 2025
Re:
BBB Case#: 23280331
Claim #: 0100408747
Policy #: UAD ********
Insured: *** ******
Loss Date: 04/13/2025
Complainant: Ratarra ******
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.Enclosed please find the declarations page to the above policy which shows Ms. ****** as an excluded driver.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************Initial Complaint
Date:04/21/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 30, 2025 I had an accident and united automobile insurance policy holder was at fault . It is close to ******* 30 day limit and I haven't heard anything about my car being fixed or sending me the money to have it fixed. All documents have been provided to them. Everything is online I try calling no answer and no one calls back. I only heard from their inspection about a possible total loss and nothing more. They apparently have 15 to do list and only completed 1 on my claim. I need help getting a hold of them and having this resolved asap so I don't have to deal with them anymore. And they have bad reviews as well when it comes to claims when their policy holder is at fault. In my case their policy holder ran a stop sign the police report states it. I don't know why it's taking so longCustomer Answer
Date: 04/21/2025
The company has reached out to me and resolved the issueInitial Complaint
Date:04/19/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have auto pay set up with this insurance company and twice now that I have looked at getting new insurance during the process I was informed that despite me paying the full bill every single month when it is due that this insurance company has cancelled my policy while still taking my money and I did not know this until today April 19 2025 when I got pulled over for my car registration being suspended due to this cancellation of insurance. Because of this company trying to take the money out several days early, and then getting the money but cancelling the insurance I want a full refund of the entire policy.Business Response
Date: 05/05/2025
Good morning,
Attached please find our response to complaint ID ********.
Initial Complaint
Date:04/11/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not a customer of this ********************************************* however I was hit by their customers car on my car and it caused damage. This insurance company sent two checks to cover the grand total of damage. I deposited the check that they sent me for $798.22 on 4/1/25 and then they placed a return check on the money without my knowledge for no reason. I have been calling the company and leaving voicemails with no response as usual per my 1st BBB complaint #******** which I marked Closed as they pretended to pay me for the damage just to find out they sneakily reversed it. The total damages that were approved was for $1,804.29 that was up of 2 payments. (1) $798.22 and (2) $1,006.07 = $1,804.29 So I need back a check for the one you illegally returned that was for my damage for $798.22 if not I will be seeking legal actionBusiness Response
Date: 04/23/2025
April 23, 2025
Re:
BBB Case#: ********
Claim #: 0100400860
Policy #: UAD 77303405
Insured: **** Casanas ********
Loss Date: 01/29/2025
Complainant: ******** ********
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.At this time, we can confirm the initial payment has been reissued to the claimant.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************
Cc: **** Casanas ********Customer Answer
Date: 04/23/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:04/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Car accident occurred on Jan 4th 2025, and I have been attempting to get my car fixed with no resolve. A Previous BBB complaint was filed, and they only responded while the claim was open, and I have not heard from them since you closed this last BBB Claim, and only heard from them when I replied on the claim. This Insurance company is ridiculous, and I need my car repaired, as I was not the person at fault for this accident.Customer Answer
Date: 04/20/2025
Hello,
**** has contacted me since I opened a NEW BBB Complain on Claim #********** - I have attached the ridiculous Release that they are now attempting to get me to sign. The Claim's Adjuster called on Friday, 4/18/2025 to ask where I was on signing this, after I have stated 3+ times via messages that I refuse to sign this, and I verbally let her know that I WILL NOT sign this as the amount offered is the INITIAL ESTIMATE (Initial Estimate done by UAG on 2/14/2025 has been included within this response). I let her know that ****'s responsibility to cover the costs IN FULL for the Damages that occurred by their customer on 1/4/2025, that I have asked a Manager to contact me on this for over 2 months now and continue to get the run around.
She stated that the amount on the release is my APPRAISED value on my 2019 Tesla model 3 with 30K miles on it. And further stated that this is more than **** offered me and that I can always go back to **** to file my claim. I let her know that ****'s amount was an estimate as well, but I am not using my insurance when I was not at fault for this accident, and **** continues to force me into using my own insurance company for this.
I would like a Manager at **** or Higher to contact me on this going forward and need this expedited, as I have been waiting for over 3 months now due to **** running around and not making contact with me unless I write the BBB on this claim. This is so frustrating, as my car needs to be fixed....
Customer Answer
Date: 04/27/2025
No further communication has occurred from **** on this claim.
How long does this company have to respond and the get my car adequately fixed? This accident occurred almost 4 months ago now.
I have been asking for a Manager within **** to contact me for almost 3 months now with no resolve.
I don't understand how it is okay for a company to act in this mannerism.
BBB - Please provide me with an update on next steps that I can take to ensure that my 2019 Tesla Model 3 is FULLY repaired with no costs out of my pocket from this accident on 1/4/2025 that was NOT my fault, but the fault of TORRANCE *. ********? Per their "Release" that they asked me to sign to only pay for a portion of the costs the following information was provided on this claim - Release previously provided on my message on 4/20/2025 - a week ago:
Claim No: 0800248111-003
Policy No: TXY ******
Insured: TORRANCE *. ********
Loss Date: 1/4/2025I have included the Police Report once again from this accident to show that I was not at fault for this accident.
Business Response
Date: 04/30/2025
April 30, 2025
Re:
BBB Case#: 23173549
Claim #: 0800248111
Policy #: TXY 992799
Insured: Torrance *. ********
Loss Date: 01/04/2025
Complainant: ******** *******
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.Please note our insured opted to carry a Property Damage-Liability limit of $25,000.00 per occurrence. Since there were multiple claimants that sustained property damage in this loss, we have an apparent Property Damage-Liability limit excess issue. At this time we can confirm we have paid out close to our policy limit and we have contacted the claimant to advise her it would be in her best interest to pursue the damages through her insurance carrier.
Currently we await the subrogation demand from the claimants insurance carrier.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************Initial Complaint
Date:04/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 6 2024 I was rear-ended in my truck at a stop sign. The gentleman who rear-ended me filed an insurance report on site. We took pictures, submitted them with the claim and made an appropriate claim immediately. We did not leave until we had the claim and all the info to his Insurance *** (UAIG) (United Automobile Insurance Company.) I called and was instructed to go and get an appraisal of the damage to may truck and turn that in to them. I actually had to do it twice. I have called 100 times in 5 months to get someone to help me. I have left over 20 messages and voicemails with my Adjuster ******* **** at ext *****. Not one time in over 5 months have they reached out to me. I have been lost, and trying to get in touch with anyone I can. I have messages on the website made many inquiry's on the website. only to get a automated text days later with no help. Today I got a text saying I have been denied! I have tried to call and get in touch with someone all day! How am I denied? I'm so frustrated with this Insurance company and the lack of effort and communication they are providing. I got rear-ended by their client! My claim number is #********** I need help getting someone from this company to tell me why? Its a plea for help and all I ask for is communication.Business Response
Date: 04/17/2025
April 17, 2025
Re:
BBB Case#: 23172805
Claim #: 0100395259
Policy #: UAO 526725
Insured: ******** G. ****
Loss Date: 12/06/2024
Complainant: ****** ******
To Whom It May Concern:
We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention.We certainly do apologize for any issues with communication you may have experienced.
On 12/6/2024 the complainant reported this loss to us. To conduct a thorough and proper liability investigation it is pertinent that we obtain independent verification of the facts of loss. Since there was no police report and there were no known unbiased witnesses, it was pertinent that we obtained our insureds statement to conclude the investigation.
Multiple examinations under oath were scheduled with our insured and all four occasions he was not present. On a later date we were able to obtain our insureds statement on the above loss and finalized our investigation.
We can confirm at this time that payment was issued to the complainant.
We hope this satisfies your inquiry. Should you have any further questions or concerns, please do not hesitate to contact the undersigned.
Sincerely,
******* *****
Compliance Specialist
United Automobile Insurance Company
******************************
Cc: ******** G. ****
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