ComplaintsforUnited Automobile Insurance Company
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Complaint Details
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Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It has been over a MONTH and I have not received my check for the accident caused by a driver insured with UAIG. My claim #XXXXXXXXXX. After my adjuster CHARLES HIBBERT said my check should be in the mail this weekend, I called when I did not receive it just for him to say that it was rejected because they need to speak to there insured member to get a statement. When the accident happened the police arrived on the site and declared that UAIG insured member was at fault. During that time the police got a statement from the member where he also admitted to being at fault. I have submitted all required documents, and tried to call the supervisor but no one has answered the call. This is beyond unreasonable, I am 9 months pregnant this is extremely difficult, as the car is my only means for transportation. $30 a day rental, when the average for car rentals is $90 a day in my area, and they have not paid that portion either. I will be contacting the Texas department of insurance.Business response
12/06/2021
Business Response /* (1000, 7, 2021/10/08) */ *Below, you will find a duplicate copy of our response, which was initially attached to this website on October 1, 2021: October 1, 2021 Re: BBB Case#: XXXXXXXX Claim #: XXXXXXXXXX Policy #: TXY XXXXXX Insured: Erit Lopez Gonzalez Loss Date: 08/22/2021 Complainant: ********** **** To Whom It May Concern: We are in receipt of the above complaint forwarded by your office. The Property Damage settlement draft was issued to the complainant's car within the timeframe allotted by the statutes that govern the State of Texas. As for loss of use, Ms. **** is entitled to the "Insurance Replacement" rate structure offered by rental car companies. We have nationally agreed to rates that are well below $30.00/day. Should you have any further questions or concerns, please do not hesitate to contact the undersigned Sincerely, Anthony O***** Compliance Supervisor United Automobile Insurance Company 800-551-2110 x.32610Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was struck from the back that cause a total lost, I been waiting since Jun 18th for the uaic insurance send payment for the total lost. My policy number is:TXYXXXXXXXX and claimNumber: XXXXXXXXXX.Business response
12/01/2021
Business Response /* (1000, 5, 2021/09/30) */ September 30, 2021 Re: BBB Case#: XXXXXXXX Claim #: XXXXXXXXXX Policy #: TXY XXXXXXXX Insured: ******** **** Loss Date: 06/18/2021 Complainant: ******** **** To Whom It May Concern: We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention. In reviewing the above claim, we can confirm receiving the fully executed total loss settlement documents and the payment was issued to Mr. **** on September 123, 2021. We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly. Sincerely, Anthony O***** Compliance Supervisor 800-551-2110 x.32610Initial Complaint
09/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
paid for car insurance full coverage ..car was stolen and vandelized.. filed police report all in houston texas ..they have been dragging feet for over 4 months now ..the car repair place has been calling as have i they r playing games ,,,my air conditioning is broke my reverse camera screen and radio gps all not working and they dont return calls ..PLEASE HELP 911 have conyract to send attached.Business response
11/22/2021
Business Response /* (1000, 5, 2021/09/23) */ September 23, 2021 Re: BBB Case#: XXXXXXXX Claim #: XXXXXXXXXX Policy #: TXY XXXXXX Insured: ****** ***** Loss Date: 04/12/2021 Complainant: ****** ***** To Whom It May Concern: We are in receipt of the above complaint forwarded by your office. Thank you for bringing this matter to our attention. We have the duty to indemnify. Our estimate was written to repair all visible damage that occurred in this loss. As is industry standard procedure, the vehicle owner selects the repair shop. The representatives at the shop conduct the repair off of the insurance company's estimate. If additional related damage is found during the repair, the shop representatives simply call us (or access our online claims portal) for a supplemental estimate. We have even provided Mr. ***** with "mechanical damages" procedure letter. Once the complainant authorizes the repair facility of his choice to perform a diagnostic exam of the alleged mechanical damage, if the alleged damage is determined loss related, it will certainly be covered under the complainant's insurance policy. We hope this satisfies your inquiry. If there are any additional questions, please feel free to contact me directly. Sincerely, Anthony ****** Compliance Supervisor XXX-XXX-XXXX x.XXXXX
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Contact Information
Customer Complaints Summary
86 total complaints in the last 3 years.
32 complaints closed in the last 12 months.