Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing inaccuracies on my credit report caused by this company's reporting. These errors are negatively impacting my credit score and financial stability, despite my repeated attempts to resolve them directly with the company.Given that these issues remain unresolved and continue to harm my credit, I am reaching out to the Better Business Bureau for assistance in ensuring a prompt and thorough review. I kindly request that this company either correct or remove the inaccurate items from my credit report. Thank you for your attention and assistance in resolving this matter.Details of the account involve are as follows;Account Name: SKYLINE SECURITY MANAGEMENT Account Number: *****************Date Opened: 01/01/2024 Balance: $4,436.00

  Business Response

  Date: 02/10/2025

  Please be advised that we in fact have spoken with you over the phone (8/21/2024) and you stated your ex husband got this in your name. We gave you several options to resolve the matter however you have not done any of them. We mailed you settlement offers and your mail was returned undeliverable. I will request your original documentation and will mail it out to the address you have on this complaint.  

• Initial Complaint

  Date:12/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SAFE STREETS and I do not have a contract with HILLCREST DAVIDSON & A plus they did not provide me with the original application like I asked. Account No: ****************Amount Disputed: $1,072

  Business Response

  Date: 12/04/2024

  Please be advised that all of our calls are recorded and after pulling your account up and reviewing your calls. A request to us was never made, however we did speak with you back on 12/18/2023 and you wanted us to call you back after 430. The next call was on 12/20/2023 and you wanted us to call you on a different number because you were at work. We did that on three other dates and you did not answer. We will request a copy of your contract from the original creditor, by law that is all we have to provide within 30 days of the request. As of today the account has been marked disputed but we are awaiting the documentation from our client. 

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hillcrest Davidson and Associates LLC was hired by ************** to collect a payment from me for candy that I tried to return that I did not agree to them sending and specifically told them not to send it. Months later, my family started receiving threatening, demeaning, and vicious phone calls, text messages, voicemails, and messages on my ******** Page. These people have gone as far as to pose as family members by somehow calling from their phone numbers. For example, my husband was laying and the bed next to me and my phone rang, and it was my husband's phone number. When I answered the phone, it was ***** ******** from Hillcrest Davidson Associates LLC. They have called my family lying saying that I used them as a reference and was demanding that they do something about the balance that was owed. They have been using tactics to threaten and embarrass people by calling their family members and posting on social media. These people are the worst of the worst and they need to be investigated.

  Business Response

  Date: 11/05/2024

  Please be advised that commercial debt is not governed by the same laws as retail debt. 

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. I am writing to request that you block the following fraudulent information from my credit report. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. Please let me know if you need any other information from me to block this information from my credit report. Thank you.

  Business Response

  Date: 10/30/2024

  Please be advised that we will request a copy of the signed contract so that you can file a fraud report if this is in fact fraud. Once we receive that police report we will deal with the account accordingly. Also keep in mind that we have requested payment history as well to see who was paying for the services rendered. The proper way to handle this issue is to reach us directly at ************** as we have s complaint about fraud that we were never notified of so if you have further questions you are welcome to reach out to us. As of now the account has been marked disputed. 

  Business Response

  Date: 10/30/2024

  Your signed agreement has been attached as well as your payment history. The address you provided on the Spectrum attachment is the same address where the system was installed. 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Hillcrest associates , they have been leaving several vague voicemails , so I called them and was speaking to a representative , His name was **** he didnt want to provide me with his last name initial . I was trying to see what the debt was in regards to try in work something out but he got very argumentative and hositle over the phone. I asked to speak with someone else that could help me because by this time , he was talking over me and talking down to me as well. I disconnected the call which are recorded by the way so there is proof as to how he was speaking agressivley over the phone , and they kept transferring me to the same person even after I stated I wanted to file a complaint. I need someone to invesitgate this matter.

  Business Response

  Date: 10/15/2024

  Please be advised that all of our calls are monitored monitored and there was no such abuse on the call.  Your account will be marked as disputed but we can not close the account as it is a valid debt. We will request a copy of the contract be mailed to you so you can see what the terms of the agreement are. You stated on the recorded line that you were not satisfied with the service and they never reached out for cancellation fees however they did mail you several letters showing what you owed and you never responded. 

  Customer Answer

  Date: 10/15/2024

  I am rejecting this response because:   The calls are recorded and the ***resentative by the name of **** was rude . I do have a right to state the call was abusive because the *** was argumentative. Talking at the same time I was trying to explain and not allowing me to speak. And just because mail was sent doesnt mean I received it . Had I was able to speak **** would have known but because he refused to acknowledge and became combative nothing got resolved. A looking over the ****** reviews I am not the only person who thinks that he is rude and needs to work on communication skills if he ever wants to resolve issues. 

  Business Response

  Date: 10/15/2024

  We have responded to the complaint and you are entitled to feel however you would like we cannot change that. After reviewing the call there was no "abusive" behavior. As previously stated your account was marked as disputed and a copy of your contract was requested. You are correct just because something mailed doesn't mean you got it however it was not returned to sender either. Neither was the notice we sent you. Keep in mind you no longer have an active account and you no longer speak with customer service. Your account is in collections. 
  Your complaint stated we left a vague message by law we cant go into detail on your voicemail. We notified you the account was in collections by law that is all we are required to do. Your complaint states you have repaid issues and we do not install or repair alarms. We reach out due to breached contract. If you would like the alarm company to address that concern you will need to file the complaint under the correct company. Otherwise as previously stated we will mail you a copy of your contract for your review, and account is marked disputed. Per the ***** there is nothing more we can do at this time. 

  Customer Answer

  Date: 10/15/2024

  I am rejecting this response because:   
  And as previously stated just like the conversation I had with **** this response is a back in forth. Im guessing this is how you guys handle all your clients seeing the reviews on ****** . However my complaint is with this company. I am well aware of my rights and like I stated the only mail I got was from safe streets and it was a bill not . For any equipment or breach of contract. And just because the mail was not sent back still doesnt mean I received it like I said . You can say what you want but as I said I attempted to work with safe streets to get out of my contract and the only response from them was an email that I responded to and I didnt receive nothing else . The calls from this number comes up as spam and because of the lack of information on the voice mail I dont have to answer when it could be scams . Now moving forward I will gladly work on trying to resolve this matter amicably but I do not and will not work with **** because of his nasty attitude which Im sure you are aware of . Which judging by your response seems to be this entire company. 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have proven this "debt" invalid numerous times and explained to the team of fraudsters at Hillcrest Davidson the situation, in which they "understand" until a month or so later they'll assign it to a new "collector" who will contact me. Enter big bad ****** *******, ****** decided to Harrass myself and my family, ****** used explicit language and made verbal threats over the phone concerning my family for their wellbeing.****** used software to spoof phone numbers to where my mother sees my contact calling her but in reality it is ****** making false claims and threats, naturally causing a panic.

  Business Response

  Date: 09/23/2024

  Please be advised that commercial debt is not governed under the same laws as retail debt. We can pull all recorded callas and will take any appropriate action needed.  I see there are notes of some type of proof that you were going to send to get this debt closed out of our office. We will be more than happy to revie that once it is sent. 

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I may be a victim of identity fraud. I recently received my credit report and found these fraudulent accounts that I never opened, unknown addresses and inquiries I never authorized. My information may have been a part of a data breach as the occurrence has only been happening for these past years. I also found this account that I believe not mine:Acct name: ***************************************** & A (Original Creditor: ALDER)acct no. ****************date opened 09/01/2021 balance $3,375.00 I am not liable for this debt and I do not have a contract with:Company: HILLCREST DAVIDSON & A Address: ********************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ************************************************************************** and email at [email protected] need a response from the company.

  Business Response

  Date: 09/03/2024

  Please be advised that we have closed the account out of our office with ***** since you provided supporting documentation of fraud. I have uploaded the documentation to account and it has been closed as of 9/3/2024. Please allow ***** days for this to be updated on your credit report. A return to creditor letter has been attached to this complaint so you can print and keep for your records. 

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely shady business as well as their practices. They are attempting to collect a debt from over a year ago calling with a spoofed caller ID acting as my mother, brother, vendor etc. No appropriate conversation just threats and threats and threats. Business should be investigated. Already contacted local authorities.

  Business Response

  Date: 07/31/2024

  Please be advised that we are a collection agency and we do not offer any type if warranty. We are a collection agency. You have a debt in our office and we have to legally notify you of that. If you wish to file this complaint under the original creditor so they can respond you are more than welcome to do so. Hillcrest Davidson has abided by all rules, regulations and guidelines.  

  Customer Answer

  Date: 07/31/2024

  Impersonating someone in an attempt to collect a debt is illegal.

  Customer Answer

  Date: 07/31/2024

  I am rejecting this response because:   Business is impersonating someone in an attempt to collect a debt which is illegal and does not abide within regulations 

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called all family members telling them I had a civil action filing being served against me which threw my whole family into stress calling me and if this was true maybe they could of called me I called the number one of my family members gave me and I ask them what this was and he proceeded to tell me how I took money from ace something and never paid it back I ask more questions and he said you will be served it will be in there and I hung up on me. The call to them was made at 11:58 am pacific on 07/26/2024. I have not been late on a bill nor not paid a bill in over 12 years. I think this is a total scam and if I owed money why would I not know .

  Business Response

  Date: 09/03/2024

  Please be advised that we have attempted to locate an account for you by name, address, phone number and email however we could not find one with your name on it. If you have an account number with ******************************************* please provide it so we can help resolve the matter. Also please be sure you have this complaint logged under the correct company because there is another Hillcrest Davidson and we get complaint for them all the time. We are located in **********, ** and our contact number is **************. If you would cross reference your information so we can be sure this complaint is one of ours.

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sign up for ADT through a company called Safe Street. During the installation they cameras did not work. After trying multiple times they could not fix the issue there for refunding me anything paid and canceling the account. Then I see on my report Hillcrest Davidson trying to collect an amount of $4461. I called Hillcrest and spoke with a manager. His name was ****. I have all the videos of the technician telling me they would cancel the contract. I am requesting this account be closed.

  Business Response

  Date: 07/17/2024

  Please be advised that if you have all the documentation you will need to file this complaint under the correct company which is Safe Streets. Hillcrest Davidson is the collection agency, we notified you that the debt was in our office and even offered a settlement to resolve this . That is all we are required to do is notify you of debt. If you have an issue with the original creditor please file the complaint so they can respond. This will give them the opportunity to pull the account from collections. We cant just close an account, the the client can. Please give them an opportunity to resolve this as we have abided by all FDCPA guidelines.