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Business Profile

Collections Agencies

Tucker, Albin and Associates, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    Complaints are regarding sales practice issues. Specifically, consumers state that the company attempts to collect debts with high call volumes and harassing tactics over the phone.

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "I am filing this complaint against Tucker, ************************************************ for attempting to collect a debt from me personally with no legal basis and for improperly disclosing my financial information to a third party.On January 30, 2025, I received an email from **** ***** (Tucker, ************************************************) claiming I owed $15,358.62 related to a lease held by my business, ***************. However, my business was legally dissolved as of January 29, 2025, and the lease was strictly in the **** name, meaning I have no personal liability for the alleged debt.Despite my multiple written requests for an itemized breakdown of the charges, Tucker, ******************************************* has failed to provide any valid documentation to support their claim. Instead, they have continued to make collection attempts.Additionally, on January 30, 2025, Tucker, ******************************************* improperly disclosed my financial information by CCing an unauthorized third party (someone with no legal connection to this matter) in an email containing my alleged debt amount.I am filing this complaint to request that Tucker, ************************************************ immediately cease all collection efforts against me personally and confirm in writing that they will not pursue this matter further. If they fail to comply, I will file additional complaints with the Colorado Attorney General, the ***, and consider legal action."

    Business Response

    Date: 03/10/2025

    We have reviewed the concerns raised in this complaint and have reached out to our client, CT *******************; to clarify the matter. Upon further review, we have confirmed that the correct balance due is actually $3,534.67 (see Final Statement) after they applied the security deposit of $6,600.00 towards the past due balance. We are attaching documentation reflecting this lower balance our client states is still due from ****************We would like to advise you that we have placed a hold on the account to allow you additional time to review these documents and contact our office to discuss the matter further. You may contact ****** Border, ****************** once your review is complete.

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was reached via email, instagram, and phone calls threatening to sue me over a debt I never agreed to with this business. The representative **** ***** harassed me on multiple platforms.

    Business Response

    Date: 02/06/2025

    Thank you for reaching out and bringing this matter to our attention. We take concerns like yours seriously and appreciate the opportunity to address them. Please be assured that your account has been reassigned to our VP of Collections, ****** Border. We regret any frustration or inconvenience you may have experienced.
    To discuss an amicable payment arrangement, please contact ****** Border at *****************************. He will be happy to assist you.



  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Collections agent continues to harass my spouse about an outstanding bill that she has nothing to do with personally or business wise. I request that this please be stopped immediately before we seek further actions.

    Business Response

    Date: 12/19/2024

    Thank you for bringing this matter to our attention. We understand your concerns regarding contact with your spouse and are committed to addressing them promptly. Please be assured that it is not our intent to contact individuals who are not responsible for the debt. As such, we have removed your spouse's phone number ending in 5928 from our records. To ensure the resolution of the outstanding balance, we kindly request that you contact our office at ************** at your earliest convenience. We appreciate your cooperation and look forward to assisting you in resolving this matter.

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am experiencing harassment and unprofessional behavior from the debt collection agency, Tucker, ************************************************** which has mistakenly identified me as someone owing a debt. They are attempting to collect a debt owed by another individual who shares my name and is associated with the company Eastern Standard Provisions. I have no affiliation with this company or any debt to their client, CA Fortune Sales & Marketing, LLC.Despite my repeated efforts to inform Tucker, ******************************************* of this mistake over the phone, they have continued to contact me through voicemails and email. In the email, they attached private financial documents, including invoices and banking information, which do not belong to me. This is a serious breach of confidentiality and privacy.I have spoken to the agency on two occasions, but the representative refused to let me explain that I am not the person they are trying to reach. They have now sent a formal demand letter by email threatening legal action if the debt is not resolved. Their conduct is highly unprofessional, and I feel harassed as a result of their persistent attempts to collect a debt that is not mine.I am seeking a resolution where Tucker, ******************************************* acknowledges their mistake, provides written confirmation that I have been removed from this case, and ceases all contact with me regarding this debt.

    Business Response

    Date: 09/18/2024

    We have completed our review into this matter and wish to extend to you our sincere apology for any inconvenience you feel we may caused. It appears that our representative was contacting the wrong party and as such we have removed your information from our file. As such you should expect to receive no further contact from our office. We appreciate you bringing this matter to our attention and allowing us the opportunity to review and respond in a manner we hope will meet your expectations. Should you wish to discuss this further please feel free to contact our compliance manager, ***********************, at *********************.

    Customer Answer

    Date: 09/18/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company has been deducting money from my account without authorization and will not refund my money. I advised them that I don't have an account with them and I wanted to know why they were deducting funds from my account. After continuing my inquiry about the unlawful transactions they asked me for a credit card so they could check my credit report. When I refused to give a credit card number they refused to answer any questions and disconnected the call.

    Business Response

    Date: 09/24/2024

    Our records show that on 3/28/2024 you spoke to our representative and indicated that you had falllen behind on payments to the original creditor because you had limited funds at the time but that you desired to pay the balance because you ultimately wanted to use C&************* ad services again. You then agreed, set up and authorized a reoccurring credit card payment plan with the representative for $172.75 a month on the 5 th of each month beginning April 5, 2024 until the balance in full was paid. Subsequent payments were successfully processed in May, June and July however your August payment of $172.75 was returned on 9/13/2024, leaving you with a current balance due of $172.75. Unfortunately, we are unable to honor you request for any type of refund as we show that you authorized the transactions that have been processed and the funds collected have now been remitted to the original creditor. There is still the issue of the remaining balance of $172.75 that needs to be taken care of as soon as possible. Please contact our office today for additional information on how that payment can be made at ********************.

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted about a claim for a debt to my small business by another business for which I had a relationship in the past. I clearly told the representative that I deny there is any money owed and asked for evidence for the merit of the claim. The representative refused and said that they were not there to discuss merit, merely to collect. They used the misleading statement that the burden of proof of merit is on me and threatened legal action.Additionally, they attached an email chain that clearly showed their customer understood the debt was another company's. The collector misrepresented it as ours. This feels like fraud, but misrepresentation at best.All of these are violations of the law.

    Business Response

    Date: 09/18/2024

    Thank you for bringing this matter to our attention and allowing us the opportunity to review and respond. Upon completion of our review of the original contract and terms & conditions it has been confirmed that Mr. ****** ********** was a former employee of ************* and Mr. ********** does not appear to have any personal liability (i.e. no personal guarantee) and therefore we have concluded that any continued communication or collection attempts directed towards Mr. ********** would be without merit.  Provided there is no other new or compelling documentation that would suggest otherwise we have removed your contact information from the account in question and you can expect to receive no further contact from our office,

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received threatening emails from *********************** at this company about a debt that I have no connection to. Because the email included 6 or so other email addresses, and ACH transfer forms, I assumed it was a phishing scam. The representative told me to pay the debt or "tell it to the judge" as to why I am not responsible. I have no knowledge of the company they are supposedly collecting for, and I am not in any way legally affiliated with the company they claim owes the money. But using threats to attempt to collect on debts, especially fraudulently, is not legal, even in *****, as confirmed by the office of the Attorney General of Texas. If this *********************** character continues to harass me, or anyone I know, I will file criminal charges.

    Business Response

    Date: 09/06/2024

    Thank you for bringing this matter to our attention and allowing our office to review and investigate the interaction with one of our representatives. It does appear that you have mistakenly been contacted and as such your information as been removed from the file. You can expect to receive no further contact from our office and we further apologies for any inconvenience you feel we may have caused. Should you wish to discuss this matter further, please contact our Compliance Manager, ***********************, at ********************* or by email to *********************************************************. 

    Customer Answer

    Date: 09/06/2024

    I have reviewed the business response and accept this resolution. 

    that said, the predatory and harassing approaches used should be reconsidered as a business approach.

  • Initial Complaint

    Date:07/25/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting on 7/10/2024 my parents personal home number was contacted by a *********************** from Tucker, ************************************************* in regards to my business (not registered or have anything to do with my parents or their residence), after I explained to ******************* that she did not have permission to contact that number, I was immediately emailed saying I was refusing to ****** the matter in their office and legal preceding again against the wrong business, business name and people Involved. Further emails ms ********* has become extremely unprofessional. They are not attorneys they are debt collectors but posing as attorneys and become bullies calling people names and refusing to work with someone and threating over and over court and refuse to send proper Legal paper work through the mail as they are required to by law, but instead only send via email (not a legal document), and I request their information on their letter head with way to pay etc, along with paper work with information against me, *** had refused several times to provide this information. I have now requested to speak to someone else in the office, and have been told I can not and can only deal with her, and she will proceed with court. Again they are a debt collector, and are not following the proper debt collecting laws. I demand *********************** be fired, and stripped of any bar education she does have. She is the most unprofessional person I have ever dealt with, and I have never been talked down too, clearly your company had absolutely no clue how to do research or properly find out information, but hey its your companies reputation to file improper paper work into a court system. Someone else needs to contact me in regards to this matter.

    Business Response

    Date: 09/06/2024

    Thank you for bringing this matter to our attention and allowing us the opportunity to review and respond. We understand that our representative was contacting the wrong party/business and as such have removed your information from our file. As such you will not receive any further communication in regards to this matter. Furthermore, we would like to offer our sincere apology for any inconvenience your less than stellar interaction with a representative may have caused. We appreciate you bringing this matter to our attention so that we were able to investigate the matter completely and take any corrective action that we may have deemed necessary. Should you wish to discuss this matter further, please feel free to reach out to our Compliance Manager, *********************** at ******************** or via email to *********************************************************.    

    Customer Answer

    Date: 09/06/2024

    I am rejecting this response because:   I feel their response was not a true response and the matter of their employees treating people the way I was treated is unexceptionable. 

    Business Response

    Date: 09/06/2024

    We understand that you feel the interaction with the employee was unacceptable and are available to discuss this matter further with you at your earliest convenience. Please feel free to reach out to either ****************, Complaince Manager ext. 558 or *******************, VP ext. 521 at **************.  

    Customer Answer

    Date: 09/06/2024

    I have reviewed the business response and accept this resolution. I hope your company takes this as a learning experience and opportunity. 

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today on July 15, 2024 I received a group messages with a whole bunch of numbers I know nothing about. This came from a *********************** that works for this company. He started the text off by threatening to *** me and my husband due to a case we have been going back in fourth with SUNBELT RENTALS. I called the number seeing as how we have a ongoing case with them due to them not getting there equipment when asked. I called him to see what is going on and I stated hey I am recording this call. The moment he heard my voice he immediately got very rude telling me to be quiet so he could talk. I told him please just file the suit seeing as how I already have one. We hung up he then started texting telling me we owe $21k and they are putting this on our credit reports and we need to get a lawyer. I don't know what type of ghetto company this is but they are very unprofessional

    Business Response

    Date: 07/19/2024

    Thank you for bringing this reported interaction with one of our representatives to our attention. We are reassigning the account to our VP of Collections, ******************* who you may contact at ******************** or ******************************************************* to resolve the outstanding balance of $21,602.28 which is comprised of the principal.l balance of $17,281.82 and collections fees of $4,320.46. Attached is a copy of the past due invoices for your review. 

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28th, 2024 I was sent an email from a revenue agent specialists from Tucker, ************************************************ The email was a debt collection email for two invoices from ********************** a vendor I deal with regularly.After reviewing the documents sent and reaching out to Evergreen I realized I had missed the payment terms on the invoice so I reached out to Tucker, ************************************************ to let them know I would make payment immediately. I asked what was the best method of payment; the employee sent a payment link for the amount and explained that it was for the invoices from Evergreen plus the companies debt collection fee so I promptly made the payment requested. Principle amount $873.06 + Debt Collection amount $174.61 = $1047.67 Three days later upon reviewing my bank records I determined that the amount charged, $1,047.67 was charged in USD and not CAD at an exchange rate of ****** which equaled $1472.80CAD. The original invoices from Evergreen were all clearly marked CAD and there was never any mention of this being USD in any of the received documents or in the payment link.Assuming this was an honest mistake I contacted the revenue agent. She told me she would reach out to accounting and get a resolution which I expected to be as simple as a refund for the over billed amount.This is the response she got from their accounting department:FROM ACCOUNTING MANAGER: We can only accept USD When I replied saying that I understand that they only bill in USD but all the invoices I received were in CAD, they should of been exchanged to USD before sending the payment link.The response I received was:You chose to make the payment. The head of accounting advised : We can only accept USD This feels like a very simple resolution to me to at least get a refund for the correct value of the principle amount. I was told I would have to speak with the accounting department which I have now called multiple times and left several voicemails.

    Business Response

    Date: 07/18/2024

    We found that a refund was due to Mr. *** Coeur as a result of the overpayment due to the conversion rates. The refund in the amount of $281.51 USD was processed successfully on our end. Additionally, our office sent a direct email to Mr. *** ***** advising him of the refund and asking him to let us know once received on his end. 

    Customer Answer

    Date: 07/18/2024

    I have reviewed the business response and accept this resolution. 

Tucker, Albin and Associates, Inc is NOT a BBB Accredited Business.

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