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Find a Location

RealPage, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRealPage, Inc.

    Computer Software

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    STATE OF ARIZONA, ex rel. KRISTIN K. MAYES, Attorney General, Plaintiff, v. REALPAGE, INC.; APARTMENT MANAGEMENT CONSULTANTS, LLC; AVENUE5 RESIDENTIAL, LLC; BH MANAGEMENT SERVICES, LLC; CAMDEN PROPERTY TRUST; CROW HOLDINGS, LP; TRAMMELL CROW RESIDENTIAL COMPANY; GREYSTAR MANAGEMENT SERVICES, L.P.; HSL PROPERTIES, INC.; HSL ASSET MANAGEMENT, LLC; RPM LIVING, LLC; WEIDNER PROPERTY MANAGEMENT LLC Defendants.

    On February 28, 2024, the Arizona Attorney General announced a lawsuit against RealPage, Inc. and nine major residential apartment landlords operating in Arizona for conspiring to illegally raise rents for hundreds of thousands of Arizona renters in the Phoenix and Tucson metro area.

    The State’s lawsuit alleges RealPage’s revenue management software works by compiling competitively sensitive data on pricing and occupancy from competitors in the market for multifamily apartment leases and then directing the competitors who have entered the conspiracy on which units to rent and at what price.

    The Attorney General’s lawsuit specifically alleges that:

    • The defendant landlords illegally colluded with RealPage to artificially raise rents and concealed their conspiracy from the public. By providing highly detailed, sensitive, non-public leasing data with RealPage, the defendant landlords departed from normal competitive behavior and engaged in a price-fixing conspiracy. RealPage then used its revenue management algorithm to illegally set prices for all participants.
    • RealPage’s conspiracy with the landlord co-defendants violate both the Arizona Uniform State Antitrust Act and the Arizona Consumer Fraud Act. Arizona’s antitrust law prohibits conspiracies in restraint of trade and attempts to establish monopolies to control or fix prices. The State’s consumer fraud statute makes it unlawful for companies to engage in deceptive or unfair acts or practices or to conceal or suppress material facts in connection with a sale, in this case apartment leases.
    • The illegal practices of the defendants led to artificially inflated rental prices and caused Phoenix and Tucson-area residents to pay millions of dollars more in rent.  Defendants conspired to enrich themselves during a period when inflation was at historic highs and Arizona renters struggled to keep up with massive rent increases.

    The matter is pending. To view the Press Release go to: https://www.azag.gov/press-release/attorney-general-mayes-sues-realpage-and-residential-landlords-illegal-price-fixing

    See all additional business information

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    206 complaints closed in last 3 years

    64 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers Velocity provides utility and billing services to the multifamily industry

    Business Details

    Location of This Business
    2201 Lakeside Blvd, Richardson, TX 75082-4305
    BBB File Opened:
    7/1/1999
    Years in Business:
    44
    Business Started:
    1/1/1980
    Business Started Locally:
    1/1/1980
    Type of Entity:
    Corporation
    Alternate Business Name
    • MyNewPlace
    • Propertyware
    • LeaseStar
    • Level One
    • OpsTechnology
    • eRenter Plan Renters Insurance
    • Notivus
    • LeasingDesk Screening
    • ActiveBuilding
    • Realpage Payment Svc Llc
    • Onsite.com
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    Business Management
    • Ms. Chinenye Kanu
    Contact Information

    Principal

    • Ms. Chinenye Kanu

    Customer Contact

    • Kurtis Hutsell, Director of Compliance
    • Anna Kulik
    • Ms. Chinenye Kanu
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    206 Customer Complaints

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    File a Complaint

    Customer Reviews

    29 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Raul P

    1 star

    09/03/2024

    $147 convenience fee is criminal. Also very deceptive on how you are charged it when you have multiple roommates. Is not clear that you are being charged the fee until you get emailed receipt. 30min on hold and 30min of stonewalling. Classic racket

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

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