ComplaintsforPreferred Imaging
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went to the Preferred Imaging facility for an *** on Friday 3/17/23. After it was complete and I was checking out, I was told by the front desk that my total was $422. I was stunned by the price and I told the woman at the front desk to check again, that couldn't be right. I have insurance and I had never paid anywhere near that much for any service. She told me that the amount of $422 was correct and that they have systems in place on their end to check exactly how much I owe considering the insurance I have. So after they insisted multiple times that it was correct, I went ahead and paid $422. I didn't bother calling my insurance company because their customer service department was already closed for the weekend. I had to wait till Monday.On Monday 3/20/23 I call my insurance company and explain the situation. The insurance representative checked everything on their end and they confirmed to me that in fact I should have only paid $25! Per my insurance benefits, if the *** facility was in-network and the facility was a stand alone facility (i.e., not a hospital) then I only owe $25. The insurance rep even called the Preferred Imaging Facility AND their billing department and confirmed that it was in fact in-network and that it was a stand alone facility.I immediately called the Preferred Imaging facility as soon as I found this out. They were so rude on the phone and they told me that they can't do anything and that I have to talk to their billing department. I called their billing department and they were also rude and said they cant do anything for at least 45 days! On top of that, they told me that I won't be refunded automatically after the 45 days! They told me I have to continue to follow up with them to make sure I get my money back. How does that make any sense?No one was of any help, no one apologized, and no one admitted that they made a mistake. I have other bills due and now I am short $400 because of their mistake. I need my money back now!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.