Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/3/2024 I received 2 CAT Scans from Akumin/Preferred Imaging of Plano. At that time, I paid $433.78 as the estimated amount for my portion with the remaining expected to be paid by my insurance company. The charges sent to my insurance company were $1586 for 1 scan and $1012 for the other scan. My insurance required the provider to only charge me $0 for the first scan and $237.87 for the second. On October 4th, 2024, I called the provider to get the $195.91 refund sent to me and was told they were resubmitting the first scan to my insurance and this can take 30 business days. On December 3rd, 2024, I contacted my insurance company and was told that no appeal nor secondary billing was ever received in regards to the first scan. I then called the provider again and was told they were still waiting to hear back from my insurance company. I relayed that my insurance has never received an appeal nor a secondary billing from the provider. I again requested the refund of $195.91 and was told that was not possible until my insurance company responds to their request. I explained that my insurance company has never received anything to respond to. The person I spoke with said they would send the request again. On January 3, *********************************************************************************************************************** regards to this issue. I believe the provider is lying to me when they say they are requesting further payment from my insurance company and are just hoping I will allow them to keep my over payment.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Preferred Imaging facility for an *** on Friday 3/17/23. After it was complete and I was checking out, I was told by the front desk that my total was $422. I was stunned by the price and I told the woman at the front desk to check again, that couldn't be right. I have insurance and I had never paid anywhere near that much for any service. She told me that the amount of $422 was correct and that they have systems in place on their end to check exactly how much I owe considering the insurance I have. So after they insisted multiple times that it was correct, I went ahead and paid $422. I didn't bother calling my insurance company because their customer service department was already closed for the weekend. I had to wait till Monday.On Monday 3/20/23 I call my insurance company and explain the situation. The insurance representative checked everything on their end and they confirmed to me that in fact I should have only paid $25! Per my insurance benefits, if the *** facility was in-network and the facility was a stand alone facility (i.e., not a hospital) then I only owe $25. The insurance rep even called the Preferred Imaging Facility AND their billing department and confirmed that it was in fact in-network and that it was a stand alone facility.I immediately called the Preferred Imaging facility as soon as I found this out. They were so rude on the phone and they told me that they can't do anything and that I have to talk to their billing department. I called their billing department and they were also rude and said they cant do anything for at least 45 days! On top of that, they told me that I won't be refunded automatically after the 45 days! They told me I have to continue to follow up with them to make sure I get my money back. How does that make any sense?No one was of any help, no one apologized, and no one admitted that they made a mistake. I have other bills due and now I am short $400 because of their mistake. I need my money back now!