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Business Profile

House Calls

SPC Home Medical Equipment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting a monthly bill from ******** insurance keeps getting a monthly claim from Southern; these are the same company. I have called twice to resolve this as I believe they are incorrectly charging me & claiming against my insurance. I left the hospital with wheelchair, transfer board & a bedside commode in Jan 2024. I was told at the hospital that I could rent the wheelchair (returned April 2024), but I could NOT rent transfer board or bedside commode as these are unsanitary to be rented. Also, I was also told my insurance wouldn't pay for the bedside commode or the transfer board, & I couldn't rent but had to pay for them because I couldn't return. In August 2024, I get my first bill sent to my home from "SPC Home Medical Equipment", which lists 3 months of monthly rental charges for a bed side commode. I immediately called & explained I paid for these before I left the hospital & that I was told they weren't rentals. She told me since it has a drop ********** had my insurance info, then they send claims to my insurance. I also questioned, why i was just now receiving a bill for three months worth of monthly charges and she said there was an issue with their ************* couldn't send monthly ******** for those months. I said that if they were going to send me a monthly rental charge, then they could pick up whatever they were charging me for because I didn't need it anymore. She said they couldn't pick it up for sanitary reasons. I also asked them how I could be getting rental fees for a commode/board that I had to buy & could not rent. Then she said it was for the transfer board, which I also said I was told I could not rent it & paid for it. So none of it makes sense to me. These ******** keep getting denied and they keep billing monthly for a commode that I cannot return. Also, I told them to stop billing my insurance &me and they said they had to bill insurance. For what I don't know because they told me my insurance wouldn't pay for it.

SPC Home Medical Equipment is NOT a BBB Accredited Business.

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